# Product Authenticity and Condition **URL:** https://sellersasksellers.com/c/account-health/product-authenticity-and-condition/34.md [Latest](https://sellersasksellers.com/latest.md) · [Categories](https://sellersasksellers.com/categories.md) · [Tags](https://sellersasksellers.com/tags.md) --- ## [About the Product Authenticity and Condition category](https://sellersasksellers.com/t/about-the-product-authenticity-and-condition-category/76)
**Author:** [@Tallytony](https://sellersasksellers.com/u/Tallytony)\ **Replies:** 0
(Replace this first paragraph with a brief description of your new category. This guidance will appear in the category selection area, so try to keep it below 200 characters.) Use the following paragraphs for a longer d… --- ## [LoA checklist?](https://sellersasksellers.com/t/loa-checklist/6903)
**Author:** [@Haegan2005](https://sellersasksellers.com/u/Haegan2005)\ **Replies:** 4\ **Last updated:** [January 25, 2026, 1:11am UTC](https://sellersasksellers.com/t/loa-checklist/6903 "2026-01-25T01:11:38Z")
LoA Insufficient I am double checking the LoA checklist. What I have posted is what our other company gave us for the drink products that we sell and Amazon accepted. Am I missing anything? Did we have too much data? --- ## [Proof of authenticity for a used book](https://sellersasksellers.com/t/proof-of-authenticity-for-a-used-book/3683)
**Author:** [@DBB](https://sellersasksellers.com/u/DBB)\ **Replies:** 33\ **Last updated:** [September 18, 2025, 3:47am UTC](https://sellersasksellers.com/t/proof-of-authenticity-for-a-used-book/3683 "2025-09-18T03:47:27Z")
I was just coming here to ask for help on an Inauthentic claim. I am not suspended or deactivated… just being asked to provide invoices/proof of authenticity. Book was a used library copy. Buyer opened a return (no i… --- ## [Amazon seller account deactivated on 17th January Product authenticity customer complaint](https://sellersasksellers.com/t/amazon-seller-account-deactivated-on-17th-january-product-authenticity-customer-complaint/5883)
**Author:** [@bazzartti](https://sellersasksellers.com/u/bazzartti)\ **Replies:** 5\ **Last updated:** [April 15, 2025, 10:35pm UTC](https://sellersasksellers.com/t/amazon-seller-account-deactivated-on-17th-january-product-authenticity-customer-complaint/5883 "2025-04-15T22:35:00Z")
Dear Gents, anyone can help regarding my issue . as i got my account deactivated on 17th of January 2025 . and amazon sent me notification email regarding deactivation . and they sent me 4 ASINs to send related invoices… --- ## [Account at risk of deactivation for 'fake' used book without invoice. Advice wanted.](https://sellersasksellers.com/t/account-at-risk-of-deactivation-for-fake-used-book-without-invoice-advice-wanted/5664)
**Author:** [@rms](https://sellersasksellers.com/u/rms)\ **Replies:** 10\ **Last updated:** [March 5, 2025, 12:40pm UTC](https://sellersasksellers.com/t/account-at-risk-of-deactivation-for-fake-used-book-without-invoice-advice-wanted/5664 "2025-03-05T12:40:18Z")
The book in question was published in multiple editions. Some included a limited edition print on the front panel of the dust jacket. Most did not. I had a copy that may previously have had the print. It was signed, … --- ## [Product Condition Violation for “FBA Grade and Resell” SKU](https://sellersasksellers.com/t/product-condition-violation-for-fba-grade-and-resell-sku/4771)
**Author:** [@SuperA\_Seller](https://sellersasksellers.com/u/SuperA_Seller)\ **Replies:** 5\ **Last updated:** [September 23, 2024, 1:00pm UTC](https://sellersasksellers.com/t/product-condition-violation-for-fba-grade-and-resell-sku/4771 "2024-09-23T13:00:30Z")
I’m not sure how to get this product condition violation removed from my account. The SKU is generated by Amazon, under the program “FBA Grade and Resell”\*\* Where Amazon grade and relist eligible items as\*\* Used , inst… --- ## [Can I get your opinion on this POA?](https://sellersasksellers.com/t/can-i-get-your-opinion-on-this-poa/4068)
**Author:** [@Ssiddiqi21](https://sellersasksellers.com/u/Ssiddiqi21)\ **Replies:** 51\ **Last updated:** [May 31, 2024, 6:38pm UTC](https://sellersasksellers.com/t/can-i-get-your-opinion-on-this-poa/4068 "2024-05-31T18:38:10Z")
Dear Seller Performance Team, I am writing to address the Authenticity violation that was raised by Amazon regarding ASIN B001TK8TJO, Five love languages How to express heartfelt. I take full responsibility for the conc… --- ## [Used Book Listing Restrictions - Inauthentic Complaint](https://sellersasksellers.com/t/used-book-listing-restrictions-inauthentic-complaint/3700)
**Author:** [@Inquinate\_Trading](https://sellersasksellers.com/u/Inquinate_Trading)\ **Replies:** 9\ **Last updated:** [April 9, 2024, 1:42am UTC](https://sellersasksellers.com/t/used-book-listing-restrictions-inauthentic-complaint/3700 "2024-04-09T01:42:18Z")
I sell used books through Amazon FBA. I received an authenticity complaint for one item, and now I can’t list an estimated 85% of books. Amazon wants an itemized invoice/receipt for the book, but I do not have this type… --- ## [Deactivated account from counterfeit detected in shipment](https://sellersasksellers.com/t/deactivated-account-from-counterfeit-detected-in-shipment/3168)
**Author:** [@PriceKnight](https://sellersasksellers.com/u/PriceKnight)\ **Replies:** 28\ **Last updated:** [January 18, 2024, 8:22pm UTC](https://sellersasksellers.com/t/deactivated-account-from-counterfeit-detected-in-shipment/3168 "2024-01-18T20:22:44Z")
I was advised to post here for Amazon seller help. Ungating was instant approval with no document (I learned today is not the same as letter of authorization). ASINs under review: B002QUZNPO I bought a 252 units of 3M… --- ## [Invoices rejected: Unable to verify the supplier.](https://sellersasksellers.com/t/invoices-rejected-unable-to-verify-the-supplier/2593)
**Author:** [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Replies:** 33\ **Last updated:** [November 5, 2023, 5:18am UTC](https://sellersasksellers.com/t/invoices-rejected-unable-to-verify-the-supplier/2593 "2023-11-05T05:18:57Z")
I have a bogus Product Authenticity Customer Complaint for an item I get from a regional distributor, not directly from the manufacturer. I have had the occasional issue with items I get from this distributor before and … --- ## [Product Authenticity Customer Complaints](https://sellersasksellers.com/t/product-authenticity-customer-complaints/1124)
**Author:** [@Sundance](https://sellersasksellers.com/u/Sundance)\ **Replies:** 0\ **Last updated:** [May 17, 2023, 3:49pm UTC](https://sellersasksellers.com/t/product-authenticity-customer-complaints/1124 "2023-05-17T15:49:40Z")
At some point Amazon needs to stop these bogus complaints based on volume. If I sell 1 and get a complaint that’s fine. But if you sell thousands and get 1 they should let it go. We have a few and they all show as “NO… --- ## ["Used Sold As New Turns into Inauthentic" Need help with a POA Please](https://sellersasksellers.com/t/used-sold-as-new-turns-into-inauthentic-need-help-with-a-poa-please/566)
**Author:** [@SuperA\_Seller](https://sellersasksellers.com/u/SuperA_Seller)\ **Replies:** 23\ **Last updated:** [March 21, 2023, 7:43pm UTC](https://sellersasksellers.com/t/used-sold-as-new-turns-into-inauthentic-need-help-with-a-poa-please/566 "2023-03-21T19:43:29Z")
Hi fellow sellers; I need your advice for dealing with Amazon seller performance; one of my products got taken down by Amazon, initially for a “Selling Used items as New” but then turned into an authenticity issue. I hav…