# 1st A-Z Claim - What do I do with/about this?

**URL:** <https://sellersasksellers.com/t/1st-a-z-claim-what-do-i-do-with-about-this/3637>\
**Category:** Returns and Claims\
**Tags:** a2z, not-as-described, fbm\
**Created:** [March 15, 2024, 3:44pm UTC](https://sellersasksellers.com/t/1st-a-z-claim-what-do-i-do-with-about-this/3637 "2024-03-15T15:44:40Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![LR72](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lr72/32/230_2.png) [@LR72](https://sellersasksellers.com/u/LR72)\
**Post date:** [March 15, 2024, 3:44pm UTC](https://sellersasksellers.com/t/1st-a-z-claim-what-do-i-do-with-about-this/3637/1 "2024-03-15T15:44:40Z")

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Comment indicates she got what she ordered, just wants to return for something else - so wth do I do with this? And why didn’t she just file a return request? I’ve never had one before so not sure how to proceed. Thx!

 ![Screenshot 2024-03-15 at 10.41.47 AM](https://sellersasksellers.com/uploads/default/original/2X/6/6c34522edcc74adbf817b3559e8eb0aeecbb3523.jpeg)

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**Author:** ![wadeorcas](https://sellersasksellers.com/user_avatar/sellersasksellers.com/wadeorcas/32/6762_2.png) [@wadeorcas](https://sellersasksellers.com/u/wadeorcas)\
**Post date:** [March 15, 2024, 3:58pm UTC](https://sellersasksellers.com/t/1st-a-z-claim-what-do-i-do-with-about-this/3637/2 "2024-03-15T15:58:18Z")

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If she did not file a return request, then your response to the A-Z should be (assuming she did not send a message prior indicating a problem).

“Buyer indicates in their comments that the return reason selected was invalid. Buyer is welcome to return the product for refund but did not request to do so.”

I would do this now even if the A-Z notice says you don’t need to respond yet during review.

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**Author:** ![LR72](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lr72/32/230_2.png) [@LR72](https://sellersasksellers.com/u/LR72)\
**Post date:** [March 15, 2024, 3:59pm UTC](https://sellersasksellers.com/t/1st-a-z-claim-what-do-i-do-with-about-this/3637/3 "2024-03-15T15:59:46Z")

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> [@wadeorcas](#):
>
> Buyer indicates in their comments that the return reason selected was invalid. Buyer is welcome to return the product for refund but did not request to do so.

Thank you!! She did not message at all - just filed the claim.