I was wondering if there was a resolution to this issue from Amazon? I just received the exact same email from Amazon. They are looking for information from my supplier’s supplier.
I don’t think I can get that. Like you, my listing was not blocked from selling, however I did close it in the mean-time, while this is happening.
I would appreciate news on the final outcome.
Authenticity Claims without an acceptable invoice are quite a pain right now. For the last 3 months I’ve seen no way to submit an “appeal.” It’s just an endless loop of trying to get an invoice accepted.
I managed to get my one removed. I have heard some sellers submitting their supplier’s website content as an attachment showing how giant they are. For example, if they are trading across Europe and offering thousands of branded products over 15 countries etc. Also If the supplier is UK-based, you can attach their end-of-year account report which you can obtain from Company House Online. All those mentioned above possibly work if your supplier has a really good reputation.
In my case, they accepted my 3rd appeal. Even though I attached these supportive docs, they rejected my second appeal but finally, it was accepted in the 3rd one.
Another tip, I have reported this issue to Trading Standards in the UK and they asked for an invoice and images of the product. Then, they contacted with brand management to confirm the product’s authenticity. which they did and confirmed.
If the violation was to remain in my account, I would submit this confirmation as proof of authenticity which comes straight from the brand owner (Veet).
But as @oneida_books said, this is too much pain and stress source.