On every FF, we add sig. con. Always have, always will, whether Amazon states is possible Late Delivery or not. Over nearly 14 years, we’ve had one issue, w/ a Harlingen,Texas FF.. Soon as we gave them the name/date on the delivery confirmation, they shut up, went away.
Though the price of sig. con keep creeping up ($3.90, now),in our opinion, the extra expense is worth the lack of problems. Plus we have, at most, a dozen FF orders a year. Might feel differently if had 100 -or 1000!
Most FF are either too busy or in some cases, shady, to pay attention. A seller has to protect oneself.
5 Likes
When label is a "Late Delivery Risk " one, though we lost AZ claim protection and OTDR protection, are we still protected from Negative Feedback ? will Amazon still strike through such feedback automatically ?
2 Likes
While I cannot confirm this, it is my belief that as long as the conditions are still upheld, they will strike through.
I think their bot/script will do its usual job of detecting any keyword in the feedback to see if it mentions or relates to shipping/delivery and any associated keywords, then check if Amazon Buy Shipping was used, and if so, automatically strike through.
I could be wrong, but I believe since it is bot automated that would still hold true.
1 Like
A little update on my INR inquiry that started this thread.
The buyer messaged back couple times today to say his freight forwarder didn’t receive the package at their address nor did they pick it up at post office. He think USPS totally mishandled it and it’s lost. Who knows, that’s certainly possible. He sounded nice enough and reasonable during this whole thing, so maybe he was not try to scam me, but what do I know.
The buyer didn’t seem willing to deal with USPS, wanted to know if I’d send a replacement or refund. I’m certainly not sending a replacement since who knows where the replacement is going to end up at. Did tell him I’ll submit a mail/package theft report on USPS website in case this is a known problem for that area.
Taking the experiences from @RandomSeller136, instead of just issue a refund myself, I gave the buyer the info on how to request A-Z refund for “item didnt arrive”, told him to wait 48 hrs before making the request. Now, we’ll see what happens next.
6 Likes