This is interesting, I have read here on the SAS and on the OSFE about sellers that handwrite, requests for reviews on the packing slip. No one wants to read, nor can they read my handwriting.
First welcome to the SAS! (Sellers Ask Sellers) family! You are going to love it here.
I learned a long time ago, and opined about it from time to time on the OSFE (Old Seller Forum Experience) and here on SAS… If you say the word honest, you may not be. Nothing personal.
If you do something like a personal note on your packing list, come back here to bounce the content off all of us.
For us we never ask for feedback on us the seller or product reviews on our brands. We just ship on time or early, and make the best product we can right here in America.
Hi @Andrew@ASV_Vites and all, I have moved our posts about the star-only product review ratings being weird to their own new topic, to stay on topic here for OP’s specific question about seller feedback. Thanks!
Well, there’s been people here who claim it works, and I can see it working since people will respond to a “personal touch” like a “handwritten note.” And if you use an autopen machine, it won’t necessarily be your illegible handwriting, you choose from a “handwriting” font. (The better machines can also replicate exact text, but you don’t HAVE to do it that way).
IDK how much this costs, but this one seems like it’s pretty full featured. Can print (“write”) a whole ream of paper at once, and it can even personalize every sheet with a different name. Great if you want to add a personal touch without actually wasting your time to do so.
A brief, handwritten note worked (only ok) for me in 2018.
A feedback reminder sticker worked (only ok) for me in 2019.
As shoppers became increasingly inundated to rate everything and provide feedback for everyone all over the internet and IRL, nothing worked (even only ok) any more, so all options became untenable in terms of ROI for my time, outside of the “Request” button (on Amazon), which still wasn’t super-successful but was at least lower effort.
Nowadays, as a shopper, I don’t appreciate email solicitations, but I do appreciate QR codes in my product packaging as a shortcut.
However, as I said above, I’m only making the effort for the outliers of “awesome” or “awful”. Anything merely “as expected” or “sorta meh” doesn’t qualify.
We DO ask for feedback(our phrase: comments on buying experience) on the packing slip or use a colorful marker to highlight the AMZ link on the lower front of the slip.
That’s our only request We have never sent email requests . As a consumer, I dislike getting feedback e-mails and figure most folks feel the same.(Even my podiatrist and cataract surgeon ask for FB. SHAME!! Docs should be above such marketing ploys!!).
AMAZON, in the old days use to send a couple of prompts(30 days, 90 days) about FB. But are no longer interested in assisting 3rd parties. In their apparent view, we’re only cows for the milking…
Since we sell books, we hope to get a happy consumer who has just oh-ed/ah-ed over their beautiful purchase to sit down and express their content. This works a goodly percentage(7%-10%) of the time.
I tried to follow your strategy - sadly, that button only works if their reorder was within 30 days. With my products, they tend to order something else months later. Bleh.
Right… This needs to be a never ending constant process. I do it every single day for about 40 mins, starting with orders that are ~14 days old to ensure everyone that has reordered has gotten their product at least 5 days ago so the review request doesn’t get rejected. For those that do (handful), I log those on an excel spreadsheet as a link and check those first before I do the process all over again the next day until they clear.
Additionally, once a month, I go forward 30 days to capture any subscribe and save order I missed. Those sit pending for a min of 10 days before they ship which screws this whole process up. You want these buyers though because they are your most loyal and likely to review.
You need to be truly insane to do what I do and very persistent. Insane - Me -
With my products, they tend to order something else months later. Bleh.
