Yepper; that’s why certain of our chargeback defenses include mention of the published policy referenced in this 041525 SAS post:
The DBD* (“Defective By Design”) Business Model for Provisioning Customer Support was neither originated or perfected by Amazon, but it would seem to be fairly evident that its own embrace of it, lo these many years now passed (not solely in its lower tiers of support), has in large degree played an outlandish role in promulgating fraud.
On more than just one front, dammit.
*
“DBD” is probably the most-commonly used acronym to describe the ‘Defective By Design’ paradigm, but there exist others, not all of which are necessarily easily-relatable to the concept @ first glance.