Charged $1,600+ carrier adjusment for 5lbs Amazon return

It never hurts to post this info again so others can double see it when they have the same issue!

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Agreed, but I continue to clamor for an option for all of the rest of us to help defray the expense(s) borne solely upon the shoulders - and their coffers - of the SAS Staff.

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Has anyone ever gone to small claims court (I did decades ago).

Cheap, easy to file, and quick, in that you have a brief time before the judge

The judge is the decision maker and decides upon reason and not legal mumbo jumbo.

Since it is UPS that was paid, and UPS that made the claim, and UPS, that has “shielded” itself from liability within a third party contract, it just seems to me. that logic will prevail with just about any common sense judge.

What do others think here?

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I have, but not against Amazon. I did against a contractor who failed to pay me for work. It was easy.

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Thanks @Dogtamer, yes that is exactly the process I was looking at. I had actually responded to the Amazon ticket explaining that I specifically wanted to dispute the adjustment, and received response claiming that they’ve forwarded the matter to yet “another team”:

We understand that you want to dispute the carrier adjustment charge with this we have contacted our other relevant team for information regarding your issue.

I’m expecting another boilerplate follow up, at which point I’ll respond with a link to the documentation describing the above process and explain that I’m following that specific process. Hopefully somebody over there will connect the dots.

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Any luck?

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No luck so far, still getting stonewalled by Amazon. Probably going to take another run at UPS and see if I can get past their bottom tier support.

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Okay, I finally have an update: I got my money back!

It took over 2 months and I never received a single response from Amazon on the case that I opened. Even now that the matter is resolved, the case remains in “transferred” status with no updates.

A couple of days after my last post here, I posted on NSFE requesting mod help and got a response from KJ_Amazon indicating that the matter was in fact being investigated. After a few weeks I replied requesting an update, and was told the investigation had been found in my favor and the funds would be returned within the next couple of payout cycles.

I initially opened the case on 9/26, and the funds were posted back to my account under “Other” transactions on 12/10. So nearly 2 and a half months to get it resolved and again, zero communication from Amazon with the exception of KJ’s replies on my nsfe post.

So while my feelings about Amazon seller support certainly have not improved with this experience, at least I eventually got my money back and now I can move on with my life :grin:

Special thanks to a couple of the veterans here who helped me work through this (and stay sane doing it). You know who you are.

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So I had a $8 UPS adjustment on ebay that I disputed about a month back. Called it in, rep opened a case (internally) that I could not see. Last week an email “Good news! We are refunding $8 UPS carrier adjustment.”

I believe these carrier adjustments are like charge backs between Amazon/ebay and UPS, and there is very little transparrancy (mostly from the carrier side)

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Hence, methinks, one of the reasons why Amazon, some years back, instituted the policy change requiring 3P Sellers to foot the cost of overage charges for seller-fulfilled returns caused by Buyers using any old box they might have @ hand.

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Someone came up with this is an option to reduce Amazon’s costs and they ran with it. I don’t believe there is anything deeper involved with this particular decision. I’m sure whoever spotted this as an option got a nice bonus that year.

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Pitiful.

Yay for you! :partying_face:

But pitiful for Amazon.

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And mayhaps every year since the “temporary experiment” was announced in the 081922 News Headline Additional return shipping options for seller-fulfilled returns (link, new-format URL).

I’m still a bit steamed about Jim_Amazon’s 082422 response to the OSFE News Headline-accompanying thread here (link, NSFE URL) (Jim’s original answers were italicized; bolded emphasis mine):

I of course don’t blame Jim, who’ve I’ve long found to be one of the better members of the FMT-CMT, for disseminating that dissembling - after all, he was simply doing his job by passing on the information with which he was provided - but I grow increasingly weary of Amazon urinating on us & calling it rain.

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I don’t know that I believe this

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When I had UPS Daily Pickup, I had a 100% reversal rate on this sort of charge. I’d call and within 5 minutes I had a result.

I think that the using the Amazon account is the reason it is so difficult. One bureaucracy versus two bureaucracies is far easier to deal with.

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