# Confused, How can you file a Safe-T claim for a Amazon Fulfilled Item? **URL:** \ **Category:** Selling on Amazon\ **Tags:** return, safe-t, fba\ **Created:** [March 20, 2024, 10:23pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674 "2024-03-20T22:23:06Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Image](https://sellersasksellers.com/user_avatar/sellersasksellers.com/image/32/55_2.png) [@Image](https://sellersasksellers.com/u/Image)\ **Post date:** [March 20, 2024, 10:23pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/1 "2024-03-20T22:23:06Z")
I get the Safe-T claim options we have with our FBM (FBus) orders. > In case you would like to appeal the refund decision, you can file a Safe-T Claim using Seller Central. For more information on Safe -T reimbursements, visit our help page. What I don’t get is the last line of this email, where a customer was refunded since they were returning a FBA item, no reason give except “Customer Return.” ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [March 20, 2024, 11:12pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/2 "2024-03-20T23:12:15Z")
Now I’m confused. Are you saying that Amazon told you that you could file a SAFE-T claim for an FBA order? Or that you are dissatisfied with the return reason given? ---
**Author:** ![Image](https://sellersasksellers.com/user_avatar/sellersasksellers.com/image/32/55_2.png) [@Image](https://sellersasksellers.com/u/Image)\ **Post date:** [March 20, 2024, 11:53pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/3 "2024-03-20T23:53:03Z")
Here is the full email, yes I am also confused. ![](https://m.media-amazon.com/images/G/01/SPACE/logo-selling_coach.png) Dear ImageAbility, Initiated a refund in the amount of USD 37.05 to xxx xxxx for the following items: Order : xxx-yyyy-3473818 Fulfillment : **Amazon Fulfilled** ASIN Sku Order Quantity Return Quantity Order Item Refund Reason * * * B0BXXXXXX xx-yy-zzz-BLK-WHT-000-aa-vv-FBA 1 1 **(Full product name)** Customer Return We will adjust your seller account accordingly. **In case you would like to appeal the refund decision, you can file a Safe-T Claim using Seller Central. For more information on Safe -T reimbursements** , visit our help page. Regards, Amazon Services ETA bold formatting, since I could not belive this email. ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [March 21, 2024, 1:19am UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/4 "2024-03-21T01:19:10Z")
Huh. An Amazon email that’s both useless and wrong. Shocking. To the best of my knowledge (for what that’s worth) there has been no changes in SAFE-T claim policies that would allow them to be filed for FBA orders. ---
**Author:** ![Best\_Handmade\_Soaps](https://sellersasksellers.com/user_avatar/sellersasksellers.com/best_handmade_soaps/32/3121_2.png) [@Best\_Handmade\_Soaps](https://sellersasksellers.com/u/Best_Handmade_Soaps)\ **Post date:** [March 21, 2024, 3:15am UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/5 "2024-03-21T03:15:08Z")
> [@Image](#): > > What I don’t get is the last line of this email, where a customer was refunded since they were returning a FBA item, no reason give except “Customer Return.” I can think of several situations we had where I would love to be able to file a safe-T claim, but I don’t think it’s possible even if they say it is. -Ana ---
**Author:** ![Old-Timer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/old-timer/32/11020_2.png) [@Old-Timer](https://sellersasksellers.com/u/Old-Timer)\ **Post date:** [March 21, 2024, 6:56pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/6 "2024-03-21T18:56:39Z")
Starting on 03/13/2024, I have been receiving newer versions of return emails for Seller fulfilled and Amazon fulfilled orders. Subjects with: Refund Initiated for Order Subjects with: Return authorization notification for Order The FBA return emails have links that do not function correctly for Safe-T Claim and Help Pages. I believe it is just human error. It appears they put the Safe-T claim info on the FBA return email instead of the FBM return email template. ---
**Author:** ![papy](https://sellersasksellers.com/user_avatar/sellersasksellers.com/papy/32/7639_2.png) [@papy](https://sellersasksellers.com/u/papy)\ **Post date:** [March 21, 2024, 7:07pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/7 "2024-03-21T19:07:20Z")
> [@Old-Timer](#): > > I believe it is just human error. It appears they put the Safe-T claim info on the FBA return email instead of the FBM return email template. Hmm, how can Sellers report this so that it’s fixed? ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [March 21, 2024, 7:17pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/8 "2024-03-21T19:17:16Z")
> [@Old-Timer](#): > > I believe it is just human error. It appears they put the Safe-T claim info on the FBA return email instead of the FBM return email template. Yup. Someone broke a template. ---
**Author:** ![Old-Timer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/old-timer/32/11020_2.png) [@Old-Timer](https://sellersasksellers.com/u/Old-Timer)\ **Post date:** [March 21, 2024, 7:21pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/9 "2024-03-21T19:21:14Z")
> [@papy](#): > > Hmm, how can Sellers report this so that it’s fixed? Done. quickly and not very well. > **Click for report** > > ![Done](https://sellersasksellers.com/uploads/default/original/2X/b/bab36650f44cb824652ef42a27f763beeecda01a.jpeg) The bottom of the email has a report feature. > **Click for bottom of email** > > ![Report an issue with this email](https://sellersasksellers.com/uploads/default/original/2X/d/df24d1babd59b1a5ba14c703171d5dda34f5c753.jpeg) ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [November 30, 2024, 1:12am UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/10 "2024-11-30T01:12:52Z")
> [@Image](#): > > What I don’t get is the last line of this email, where a customer was refunded since they were returning a FBA item, no reason give except “Customer Return.” > > … > [@HobbesIsMyTiger](#): > > … > To the best of my knowledge (for what that’s worth) there has been no changes in SAFE-T claim policies that would allow them to be filed for FBA orders. > [@Old-Timer](#): > > The FBA return emails have links that do not function correctly for Safe-T Claim and Help Pages. > > I believe it is just human error. It appears they put the Safe-T claim info on the FBA return email instead of the FBM return email template. Over the 8+ months since you created this topic-thread, Image, I’ve seen a sharp uptick in 3P Sellers advocating filing a SAFE-T Claim form FBA Orders over in the NSFE, and related discussion forums. Admittedly, I haven’t tried having our people test this thesis - largely because we have used for many years successfully used a ‘template’ similar to the one posted 020524 by a seasoned & savvy seller [found here (link, NSFE)](https://sellercentral.amazon.com/seller-forums/discussions/t/7c4e076a-d2ad-4446-9bce-a1a30fa13f0b?postId=dec428ea-78fb-4f26-a364-77e378b4865f), adjusting it as circumstances warrant (‘Switcheroo’ situations or what have you). Yet I do wonder if the long- **rabid** devotion in our society for depending _exclusively_ upon the prominent Search Engine results for this or that search term, rather than doing the heavy lifting of doing Due Diligence on one’s own part, hasn’t been compromised _even_ **further** by the equally-fervent rush to embrace AI implementations. After reading another such advocation (posted by someone whom I also recognize to be a seasoned and savvy 3P Seller) earlier today, 112924, I yet again checked the oft-retitled SHC page [Reimbursement for seller-fulfilled network prepaid returns (link)](https://sellercentral.amazon.com/help/hub/reference/202175000) to see if the Editorial Team had made any revision to the eligibility requirements; the below-excerpted quote (bolded AND italicized emphasis mine) of that help page would not seem to support any such supposition: > [@](#): > > **"…** > > ## 3. Orders ineligible for SAFE-T claims > > Non-exhaustive list of orders that are ineligible for SAFE-T reimbursement are listed below: > > - An order is not eligible for SAFE-T reimbursement on the basis of late delivery if you bought a “Late Delivery Risk” shipping label through Amazon Buy Shipping for the particular order. > - An order is not eligible for SAFE-T reimbursement on the basis of late delivery if you bought a “Claims Protected” shipping label through Amazon Buy Shipping for the particular order but did not meet the order’s ship by date. > - An order is not eligible for reimbursement for return shipping cost if the offer is indicated as “Free Returns” on the detail page. > - Orders that are damaged or lost in return transit are not eligible for reimbursement from SAFE-T including the Amazon fees or send shipping label costs. Contractually, you are the shipper of record and may file a claim with the [carrier](https://sellercentral.amazon.com/gp/help/G200204080) to recover any loss. > > **Note:** If the order was delivered by Amazon Shipping, you may raise a claim directly with Amazon Shipping [here](https://ship.amazon.com/). > > - If you refuse a return shipment for any reason, no reimbursement is available for the refund of the return item or the return shipping cost. > - Shipping adjustment charges are not eligible for SAFE-T claims (for example, where a buyer sends back the return in a different or bigger box). > - If you have selected “Returnless Refunds” through your return settings and an automated returnless refund was provided to a buyer, no reimbursement is available. > - In case of free replacements, you are not eligible for a SAFE-T claim while the original item is in transit to your return address. If the buyer fails to return the original item within 30 days of the replacement order being shipped, you may be eligible for reimbursement. > - Orders with an A-to-z Guarantee claim are not eligible for SAFE-T claims (you have the ability to [Appeal an A-to-z Guarantee claim](https://sellercentral.amazon.com/gp/help/G202041210)). > - Chargeback claims are not covered by this policy. For more information, go to [chargeback](https://sellercentral.amazon.com/gp/help/G48781). > - _ **FBA orders are not covered by this policy.** _ See [FBA buyer returns policy](https://sellercentral.amazon.com/gp/help/G200379860) for FBA reimbursement policy. > - Applicable fees will be deducted from reimbursements. Still curious\* as to why such an uptick in advocacy might have occurred, I decided to plug in the Search Query “Are FBA Returns eligible for SAFE-T Claims?” for Google Search (without a Search Operator, ‘advanced’ or otherwise), and found that its “AI Overview” suggests that such an unprecedented & unheralded change in Amazon’s policy for SAFE-T Claims being available IS being touted by various (likely, methinks, poorly-informed) ‘eCommerce Guru’ sites over the last year. Handbaskets abound. * * * > **\*** > > Curiosity may have cost the proverbial cat one or more of the fabled 9 Lives, but we all know that I’m a dog, and I can attest to having suffered only glancing blows from following the same course… 😉 ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [January 28, 2026, 6:08pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/11 "2026-01-28T18:08:53Z")
> [@Dogtamer](#): > > > [@Image](#): > > > > What I don’t get is the last line of this email, where a customer was refunded since they were returning a FBA item, no reason give except “Customer Return.” > > > > … > > > [@HobbesIsMyTiger](#): > > > > … > > To the best of my knowledge (for what that’s worth) there has been no changes in SAFE-T claim policies that would allow them to be filed for FBA orders. > > > [@Old-Timer](#): > > > > The FBA return emails have links that do not function correctly for Safe-T Claim and Help Pages. > > > > I believe it is just human error. It appears they put the Safe-T claim info on the FBA return email instead of the FBM return email template. > [@Dogtamer](#): > > Over the 8+ months since you created this topic-thread, Image, I’ve seen a sharp uptick in 3P Sellers advocating filing a SAFE-T Claim for FBA Orders over in the NSFE, and related discussion forums. I’ve mentioned [**before** (link, 103125 SAS post)](https://test.sellersasksellers.com/t/amazon-found-listing-created/6654/11) that I’ve seen members of the FMT-CMT recommend filing a SAFE-T Claim for FBA orders, & some of them are still at it, as may be seen in Xander\_Amazon’s 012726 post here (emphasis mine): [https://sellercentral.amazon.com/seller-forums/discussions/t/0bbd0907-0cd8-4599-a4ff-efd1fc5eaf4d?postId=7240e957-9f0c-4629-82e4-332c4fc05ed8](https://sellercentral.amazon.com/seller-forums/discussions/t/0bbd0907-0cd8-4599-a4ff-efd1fc5eaf4d?postId=7240e957-9f0c-4629-82e4-332c4fc05ed8) > [@](#): > > ##### > > Xander\_Amazon > > In reply to: [Macqueen’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/0bbd0907-0cd8-4599-a4ff-efd1fc5eaf4d?postId=0bbd0907-0cd8-4599-a4ff-efd1fc5eaf4d) > > 4 hours ago > > When a buyer repeatedly returns items like trash, sand, or other materials instead of your actual product, this is a serious form of buyer abuse that Amazon takes seriously. However, the process can take time as Amazon investigates these patterns. > > Here’s what you should know about the buyer abuse reporting feature you’ve been using: The “Report a Suspicious Order” tool is designed to flag these issues to Amazon’s Buyer Abuse team, who use technology and machine learning to identify abuse patterns. While it may feel like nothing is happening, these reports do contribute to building a case against abusive buyers. > > _ **Since you’re dealing with FBA orders, you have additional protections available. For each fraudulent return where you received the wrong item back, you can file a SAFE-T claim. This is a self-service reimbursement tool that can help you recover losses from returns where buyers sent back materially different items.** _ > > For each of the 19 fraudulent returns, file individual SAFE-T claims through Seller Central. When filing, clearly document that you received trash/sand/incorrect items instead of your product. Include photos if you have them showing what was returned versus what was shipped. > > Continue reporting each new incident through the “Report a Suspicious Order” feature. These reports help Amazon’s systems identify patterns of abuse, even if you don’t see immediate action. As I’ve done several times previously in testing the viability of such a functionality, I plugged several new FBA Customer Return Order ID’s into the [File a SAFE-T Claim (link)](https://sellercentral.amazon.com/safet-claims/create-v2) Dashboard’s ‘Order ID’ filter, and invariably got the long-standard error message: > [@](#): > > “This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details” This experiment has been invariably reproducible **each and every time** I’ve performed it, leading me to conclude that either: a - I don’t know the secret handshake, or b- that the functionality simply doesn’t exist. * * * I’ve mentioned [**before** (link, 102225 SAS post)](https://test.sellersasksellers.com/t/training-the-nsfe-mods/3545/263) that Xander was one of the first mods I saw post a ‘Cyrano-generated’ reply (i.e., utilizing the Amazonian-only v. of Project Amelia/Seller Assistant AI); the available evidence of which I’m aware strongly suggests that this practice is becoming more commonplace amongst the NSFE mods… ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [January 28, 2026, 6:30pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/12 "2026-01-28T18:30:28Z")
> [@Dogtamer](#): > > a - I don’t know the secret handshake, or Nah. The NSFE mods posting this stuff are just wrong. Always have been. You cannot file a SAFE-T claim for FBA orders. You can open a case with Seller Support, which is likely what they meant, but that’s it. If the mods are getting this from AI, then the AI is wrong and the mods didn’t notice/don’t know better/don’t care. ---
**Author:** ![MissMeliss](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/m/ce73a5/32.png) [@MissMeliss](https://sellersasksellers.com/u/MissMeliss)\ **Post date:** [February 6, 2026, 6:11pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/13 "2026-02-06T18:11:51Z")
Another [mod has now replied](https://sellercentral.amazon.com/seller-forums/discussions/t/0bbd0907-0cd8-4599-a4ff-efd1fc5eaf4d?postId=81bffc5b-9827-45cf-97ac-da56c7b376e7) correcting it: > Hi @Macqueen > I want to clarify some information from my colleague’s earlier response. I apologize for the confusion - **SAFE-T claims are not available for FBA orders in the US marketplace**. As you correctly noted, [SAFE-T claims](https://sellercentral.amazon.com/help/hub/reference/G202175000) only apply to seller-fulfilled orders (MFN, Seller Fulfilled Prime, Easy Ship, etc.). > > For FBA orders where you’re receiving materially different items back (trash, sand, etc.), the correct path is: > > For reimbursement on these fraudulent returns: > > - Continue opening cases with [Seller Support](https://sellercentral.amazon.com/help/center) for each return > - Request reimbursement based on receiving the wrong item back > - Provide detailed photos showing: the unopened box, the LPN sticker (legible), the contents after opening, and what you expected to receive > > For stopping the buyer’s behavior: > > - Keep using the “Report a Suspicious Order” feature for each incident - these reports do build a pattern in Amazon’s systems even though action isn’t immediate > - The machine learning systems use these reports to identify abusive buyers over time > > I understand this has been incredibly frustrating, especially with 19 fraudulent returns. Amazon should be inspecting these returns before accepting them back into your inventory. If you’d like, please share your most recent case IDs where reimbursement was denied, and I can look into whether there’s an escalation path available. > > Appreciate your patience while we work through this. > > Best, > > Ram ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [February 6, 2026, 11:38pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/14 "2026-02-06T23:38:17Z")
> [@Dogtamer](#): > > I’ve mentioned [**before** (link, 103125 SAS post)](https://test.sellersasksellers.com/t/amazon-found-listing-created/6654/11) that I’ve seen members of the FMT-CMT recommend filing a SAFE-T Claim for FBA orders, & some of them are still at it, as may be seen in Xander\_Amazon’s 012726 post here (emphasis mine): > > [SEVERE ONGOING BUYER ABUSE](https://sellercentral.amazon.com/seller-forums/discussions/t/0bbd0907-0cd8-4599-a4ff-efd1fc5eaf4d?postId=7240e957-9f0c-4629-82e4-332c4fc05ed8) > > > [@](#): > > > > Xander\_Amazon > > > > In reply to: [Macqueen’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/0bbd0907-0cd8-4599-a4ff-efd1fc5eaf4d?postId=0bbd0907-0cd8-4599-a4ff-efd1fc5eaf4d) > > > > 4 hours ago > > > > When a buyer repeatedly returns items like trash, sand, or other materials instead of your actual product, this is a serious form of buyer abuse that Amazon takes seriously. However, the process can take time as Amazon investigates these patterns. > > > > Here’s what you should know about the buyer abuse reporting feature you’ve been using: The “Report a Suspicious Order” tool is designed to flag these issues to Amazon’s Buyer Abuse team, who use technology and machine learning to identify abuse patterns. While it may feel like nothing is happening, these reports do contribute to building a case against abusive buyers. > > > > _ **Since you’re dealing with FBA orders, you have additional protections available. For each fraudulent return where you received the wrong item back, you can file a SAFE-T claim. This is a self-service reimbursement tool that can help you recover losses from returns where buyers sent back materially different items.** _ > > > > For each of the 19 fraudulent returns, file individual SAFE-T claims through Seller Central. When filing, clearly document that you received trash/sand/incorrect items instead of your product. Include photos if you have them showing what was returned versus what was shipped. > > > > Continue reporting each new incident through the “Report a Suspicious Order” feature. These reports help Amazon’s systems identify patterns of abuse, even if you don’t see immediate action. > > … Perhaps as a result of one of the seasoned & savvy forum veterans questioning Xander\_Amazon’s above-quoted 012826 assertion that filing SAFE-T Claims _ **was** _ an available option for FBA Orders\*, and/or the OP’s 012926 reply indicating the afore-mentioned standard error message thrown by the SAFE-T Claims Dashboard when fed FBA Order IDs, Xander edited that ill-informed post 3 hours ago: [https://sellercentral.amazon.com/seller-forums/discussions/t/0bbd0907-0cd8-4599-a4ff-efd1fc5eaf4d?postId=7240e957-9f0c-4629-82e4-332c4fc05ed8](https://sellercentral.amazon.com/seller-forums/discussions/t/0bbd0907-0cd8-4599-a4ff-efd1fc5eaf4d?postId=7240e957-9f0c-4629-82e4-332c4fc05ed8) > [@](#): > > Flagged by you > > ##### Xander\_Amazon > > In reply to: [Macqueen’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/0bbd0907-0cd8-4599-a4ff-efd1fc5eaf4d?postId=0bbd0907-0cd8-4599-a4ff-efd1fc5eaf4d) > > updated by moderator 3 hours ago > > Updating comment - for FBA orders where you’re receiving materially different items back (trash, sand, etc.), see Ram’s post below. > > Continue reporting each new incident through the “Report a Suspicious Order” feature. These reports help Amazon’s systems identify patterns of abuse, even if you don’t see immediate action. This is the 020625 post, made by Ram\_Amazon, to which he’s referring (a post which will now be my go-to definitive FMT/CMT-derived citation for this matter): [https://sellercentral.amazon.com/seller-forums/discussions/t/0bbd0907-0cd8-4599-a4ff-efd1fc5eaf4d?postId=7240e957-9f0c-4629-82e4-332c4fc05ed8](https://sellercentral.amazon.com/seller-forums/discussions/t/0bbd0907-0cd8-4599-a4ff-efd1fc5eaf4d?postId=7240e957-9f0c-4629-82e4-332c4fc05ed8) > [@](#): > > ##### > > Ram\_Amazon > > In reply to: [Macqueen’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/0bbd0907-0cd8-4599-a4ff-efd1fc5eaf4d?postId=72f9a7d1-a475-4ada-bca8-59da9b7d419d) > > 11 hours ago > > Hi @Macqueen, > > I want to clarify some information from my colleague’s earlier response. I apologize for the confusion - **SAFE-T claims are not available for FBA orders in the US marketplace**. As you correctly noted, [SAFE-T claims](https://sellercentral.amazon.com/help/hub/reference/G202175000) only apply to seller-fulfilled orders (MFN, Seller Fulfilled Prime, Easy Ship, etc.). > > For FBA orders where you’re receiving materially different items back (trash, sand, etc.), the correct path is: > > For reimbursement on these fraudulent returns: > > - Continue opening cases with [Seller Support](https://sellercentral.amazon.com/help/center) for each return > - Request reimbursement based on receiving the wrong item back > - Provide detailed photos showing: the unopened box, the LPN sticker (legible), the contents after opening, and what you expected to receive > > For stopping the buyer’s behavior: > > - Keep using the “Report a Suspicious Order” feature for each incident - these reports do build a pattern in Amazon’s systems even though action isn’t immediate > - The machine learning systems use these reports to identify abusive buyers over time > > I understand this has been incredibly frustrating, especially with 19 fraudulent returns. Amazon should be inspecting these returns before accepting them back into your inventory. If you’d like, please share your most recent case IDs where reimbursement was denied, and I can look into whether there’s an escalation path available. > > Appreciate your patience while we work through this. > > Best, > > Ram Based upon long observation of Xander’s [Posting History (link, 012325 SAS post)](https://test.sellersasksellers.com/t/connor-amazon-is-having-a-moment/4949/24) - he was one of Katie’s “New Year, New Voices” mods, as our friend @Chimanimani’s [012325 SAS post (link)](https://test.sellersasksellers.com/t/this-ain-t-seamod-anymore/2766/262) will attest - and the fact that s/he/it was among the first mods I saw to post a ‘Cyrano’-derived reply, & the prevailing trend of embrangling us ever-further in technologies which are, at their root, intended to alleviate the Maritain Principle\*\*, I harbor a good deal of confidence in the notion that the fallacious information was likely supplied by an AI query response. If so, the best can probley\*\*\* hope for is that this could prove a teaching moment to the idgits of Amazon’s Project Rainier-spawned [Dufus Family (link, 092o24 SAS coinage)](https://test.sellersasksellers.com/t/rufus-wtf/4600/19) of “enhanced” Amabots - 'cause, by all available lights I can ken, there ain’t no signs of them doing anything other than increasing their sway in the coming years of Sailing The River… * * * > **\*** > > Or, mayhaps, even _probably,_ as the “it is off topic or inappropriate” flags don’t seem to me to be quite as effective, _nowadaze_, as they once were… * * * * * * > **\*\*** > > > [@](#): > > > > “Americans seem sometimes to believe that if you are a thinker you must be a frowning bore, because thinking is so damn serious.” - Jacques Maritain * * * * * * * * * > **\*\*\*** > > Yes, Virginia, dat duhty Dogtamer _ **do** _ sling slang… ---
**Author:** ![papy](https://sellersasksellers.com/user_avatar/sellersasksellers.com/papy/32/7639_2.png) [@papy](https://sellersasksellers.com/u/papy)\ **Post date:** [February 7, 2026, 4:23pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/15 "2026-02-07T16:23:22Z")
Ok, Ram is my new favorite NSFE mod. 😎 The hero we needed! All of these are accurate, easy to understand, and helpful. > [@MissMeliss](#): > > _I apologize for the confusion - **SAFE-T claims are not available for FBA orders in the US marketplace**._ > [@MissMeliss](#): > > _Provide detailed photos showing: the unopened box, the LPN sticker (legible), the contents after opening, and what you expected to receive_ > [@MissMeliss](#): > > _the “Report a Suspicious Order” feature for each incident - these reports do build a pattern in Amazon’s systems even though action isn’t immediate_ > [@MissMeliss](#): > > _Amazon should be inspecting these returns before accepting them back into your inventory._ 👏 ---
**Author:** ![Image](https://sellersasksellers.com/user_avatar/sellersasksellers.com/image/32/55_2.png) [@Image](https://sellersasksellers.com/u/Image)\ **Post date:** [February 7, 2026, 7:16pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/16 "2026-02-07T19:16:31Z")
> [@papy](#): > > Ok, Ram is my new favorite NSFE mod. > 😎 The hero we needed! Likely trained by a unique organization! Him, Her or Themself. **They had to be a seller at some time.** The ONLY way you would know the rules of Amazon. - A self learner - Someone that knows NOT to ask seller support questions - Someone that cares about sellers - A person that had to buy food and shelter with the choices they made - A compassionate person apologizing when appropriate - Someone that is detail oriented - Someone that follows the rules, eg. “Reporting Suspicious Order” _Simply and clearly an amazon seasoned seller._ ---
**Author:** ![booknut7](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/b/839c29/32.png) [@booknut7](https://sellersasksellers.com/u/booknut7)\ **Post date:** [February 7, 2026, 7:31pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/17 "2026-02-07T19:31:52Z")
So definitely not cut out to be a forum mod. Maybe they thought “I can actually **help** sellers, I get it!” Bets on how long they last?? 😆 ---
**Author:** ![Image](https://sellersasksellers.com/user_avatar/sellersasksellers.com/image/32/55_2.png) [@Image](https://sellersasksellers.com/u/Image)\ **Post date:** [February 7, 2026, 7:46pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/18 "2026-02-07T19:46:48Z")
> [@booknut7](#): > > So definitely not cut out to be a forum mod. > … > Bets on how long they last? Not long, I fear I would not last long. Out of corporate hygiene for 35 years now. I feel it takes a strong/weak person to not put up or put up with the hygiene. Though as I likely wind down, it feels like a fun thing to do. **🤔** Yet to be honest, Amazon changes the rules so often, I would have to be a life long learner. **🤓** ---
**Author:** ![booknut7](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/b/839c29/32.png) [@booknut7](https://sellersasksellers.com/u/booknut7)\ **Post date:** [February 7, 2026, 7:51pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/19 "2026-02-07T19:51:28Z")
This type of thing is why I refuse at my retail job to even be any part of management when they ask me to. The way they make managers and associate managers behave is ludicrous. I already have to rein myself in when a “district manager” shows up for a “review” (which means see only the bad, do not acknowledge any good by the team). One is supposedly able to “discuss” things with them, but after 14 years there I know better. Blinders firmly in place. ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [May 2, 2026, 6:27pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/20 "2026-05-02T18:27:36Z")
> [@Dogtamer](#): > > … > Perhaps as a result of one of the seasoned & savvy forum veterans questioning Xander\_Amazon’s above-quoted 012826 assertion that filing SAFE-T Claims _ **was** _ an available option for FBA Orders\*, and/or the OP’s 012926 reply indicating the afore-mentioned standard error message thrown by the SAFE-T Claims Dashboard when fed FBA Order IDs, Xander edited that ill-informed post 3 hours ago: > > [SEVERE ONGOING BUYER ABUSE](https://sellercentral.amazon.com/seller-forums/discussions/t/0bbd0907-0cd8-4599-a4ff-efd1fc5eaf4d?postId=7240e957-9f0c-4629-82e4-332c4fc05ed8) > [@Dogtamer](#): > > Based upon long observation of Xander’s [Posting History (link, 012325 SAS post)](https://sellersasksellers.com/t/connor-amazon-is-having-a-moment/4949/24) - he was one of Katie’s “New Year, New Voices” mods, as our friend @Chimanimani’s [012325 SAS post (link)](https://sellersasksellers.com/t/this-ain-t-seamod-anymore/2766/262) will attest - and the fact that s/he/it was among the first mods I saw to post a ‘Cyrano’-derived reply, & the prevailing trend of embrangling us ever-further in technologies which are, at their root, intended to alleviate the Maritain Principle\*\*, I harbor a good deal of confidence in the notion that the fallacious information was likely supplied by an AI query response. > > **If so, the best we can probley** \* hope for is that this could prove a teaching moment to the idgits of Amazon’s Project Rainier-spawned [Dufus Family (link, 092024 SAS coinage)](https://sellersasksellers.com/t/rufus-wtf/4600/19) of “enhanced” Amabots\*\* - 'cause, by all available lights I can ken, there ain’t no signs of them doing anything other than increasing their sway in the coming years of Sailing The River… Evidence suggests that said learning curve may be a bit steeper than would be optimal; despite having been led to correct the afore-mentioned misstep, Xander has yet again recommended filing a SAFE-T Claim for FBA Order IDs in this 042326 post ( **emphasis mine** ): https: [//sellercentral.amazon.com/seller-forums/discussions/t/d781984a-96ad-4842-9069-ad16709bb1a1?postId=53384813-56dd-41cb-a601-e0aa931b0295](https://sellercentral.amazon.com/seller-forums/discussions/t/d781984a-96ad-4842-9069-ad16709bb1a1?postId=53384813-56dd-41cb-a601-e0aa931b0295) > [@](#): > > ##### > > Xander\_Amazon > > In reply to: [L\_L\_145’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/d781984a-96ad-4842-9069-ad16709bb1a1?postId=d781984a-96ad-4842-9069-ad16709bb1a1) > > a week ago > > Hey there, sorry to hear you’re dealing with this on such a large scale — that’s incredibly frustrating. You’re doing the right thing by reporting buyer abuse, and I want to make sure you’re covering all your bases to give those reports the best chance of being actioned. > > First, make sure you’re reporting each instance through the Report Abuse form on your Account Health page in Seller Central. When you submit, include as much detail as possible — Order IDs, ASINs, photos of what was returned versus what was sent, and any patterns you’re noticing. The more specific the evidence, the better. > > **For FBA returns specifically, if you’re receiving items back that are materially different from what you shipped, you can also file SAFE-T claims to seek reimbursement for those losses.** Just make sure you’re using the Guided Refund Workflow to assess returned contents and claim restocking fees within the first 4 days of receiving the return. Sigh. [Next page](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674.md?page=2)