# Confused, How can you file a Safe-T claim for a Amazon Fulfilled Item? **URL:** \ **Category:** Selling on Amazon\ **Tags:** return, safe-t, fba\ **Created:** [March 20, 2024, 10:23pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674 "2024-03-20T22:23:06Z")\ **Posts on this page:** 12\ **Page:** 2
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [May 2, 2026, 6:43pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/21 "2026-05-02T18:43:26Z")
Let’s see how our reply flies … Reply on NSFE: [Google: Can a amazon seller file a SAFE-T claim on a returned FBA order?](https://sellercentral.amazon.com/seller-forums/discussions/t/d781984a-96ad-4842-9069-ad16709bb1a1?postId=9f9519d9-8cb4-4e01-a7bf-ddeccd2b404d) ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [May 4, 2026, 9:09pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/22 "2026-05-04T21:09:19Z")
> [@Dogtamer](#): > > … > Xander\_Amazon > > In reply to: [L\_L\_145’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/d781984a-96ad-4842-9069-ad16709bb1a1?postId=d781984a-96ad-4842-9069-ad16709bb1a1) > > a week ago > > Hey there, sorry to hear you’re dealing with this on such a large scale — that’s incredibly frustrating. You’re doing the right thing by reporting buyer abuse, and I want to make sure you’re covering all your bases to give those reports the best chance of being actioned. > > First, make sure you’re reporting each instance through the Report Abuse form on your Account Health page in Seller Central. When you submit, include as much detail as possible — Order IDs, ASINs, photos of what was returned versus what was sent, and any patterns you’re noticing. The more specific the evidence, the better. > > **For FBA returns specifically, if you’re receiving items back that are materially different from what you shipped, you can also file SAFE-T claims to seek reimbursement for those losses.** Just make sure you’re using the Guided Refund Workflow to assess returned contents and claim restocking fees within the first 4 days of receiving the return. > [@Lost\_My\_Marbles](#): > > Let’s see how our reply flies … > > Reply on NSFE: > [Google: Can a amazon seller file a SAFE-T claim on a returned FBA order?](https://sellercentral.amazon.com/seller-forums/discussions/t/d781984a-96ad-4842-9069-ad16709bb1a1?postId=9f9519d9-8cb4-4e01-a7bf-ddeccd2b404d) Apparently, it has yet to make any impression: [https://sellercentral.amazon.com/seller-forums/discussions/t/509cc4e4-305a-4b90-9d1b-fe5f68cd11d6?postId=42ef02bc-dd0e-4abf-913d-61b3c3cfb120](https://sellercentral.amazon.com/seller-forums/discussions/t/509cc4e4-305a-4b90-9d1b-fe5f68cd11d6?postId=42ef02bc-dd0e-4abf-913d-61b3c3cfb120) > [@](#): > > ##### > > Xander\_Amazon > > In reply to: [XPIMAGE\_ADAPTER\_962’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/509cc4e4-305a-4b90-9d1b-fe5f68cd11d6?postId=509cc4e4-305a-4b90-9d1b-fe5f68cd11d6) > > 32 minutes ago > > What you’re describing sounds like it could fall under buyer abuse, and Amazon does take these reports seriously. Here’s what I’d recommend as your next steps. First, if you haven’t already, report this buyer through the “Report abuse” option in your Seller Central Account Health Dashboard — you can find that at [https://sellercentral.amazon.com/performance/dashboard.](https://sellercentral.amazon.com/performance/dashboard) When you file, make sure to include all four Order IDs, photos of what was returned (especially showing the missing main product), and a clear timeline of the repeat behavior. > > For the returns where you only received accessories back and not the main item, you may be eligible to file a SAFE-T claim for reimbursement. You can learn more about eligibility and how to file here: [https://sellercentral.amazon.com/help/hub/reference/G202175000](https://sellercentral.amazon.com/help/hub/reference/G202175000.). > > I also want to mention that if you haven’t used the Guided Refund Workflow to assess returned contents and claim restocking fees within the first few days of receiving a return, that’s an important step going forward. > > I understand the frustration with Seller Support — if you’ve already opened a case and didn’t get the help you needed, try opening a new case referencing your previous Case IDs and specifically mention the pattern of repeated abuse. Admittedly, in one of the execrable “nested” replies, the OP mentions that _one_ of the 4 Order IDs from this ~~scumbag~~ filmmaker was FBM/MFN - apparently, the latest one, after OP removed the FBA Offer-Listing - but the most-recent of his/her ‘stand-alone’ replies, made 042426, clearly shows the 3 FBA Orders, and it’s not the only reply that mentions that status. Poor ol’ Xander just can’t seem to wrap his/her/its noggin’ round the simple truth that FBA ≠ FBM. ---
**Author:** ![papy](https://sellersasksellers.com/user_avatar/sellersasksellers.com/papy/32/7639_2.png) [@papy](https://sellersasksellers.com/u/papy)\ **Post date:** [May 6, 2026, 5:01pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/23 "2026-05-06T17:01:47Z")
> [@Dogtamer](#): > > Poor ol’ Xander just can’t seem to wrap his/her/its noggin’ round the simple truth that FBA ≠ FBM. He used to be alright. I’m wondering if that account has a new owner/operator. Because (sigh) this is something “Xander” used to be able to grasp. ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [May 7, 2026, 12:08am UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/24 "2026-05-07T00:08:22Z")
> [@papy](#): > > He used to be alright. > … I would second that without reservation. In Q2 & Q3 of 2025, when the infamous “Pokemon Notebook/Balloon/Bubble Wand/Dollar Store Goods/novelty item Returns” scam was in full flower, Xander took the point on passing along information to the CCU (‘Amazonese’ for “Counterfeit Crimes Unit”); the simple fact that the uproarious furor over being subject to that particular “brushing” technique subsequently died out nearly completely would seem to suggest that his/her efforts were not in vain. * * * > [@papy](#): > > … > I’m wondering if that account has a new owner/operator. Because (sigh) this is something “Xander” used to be able to grasp. Count me among those who wouldn’t deny that that’s certainly a possibility, as Amazon has quite demonstrably been playin’ fast & loose with such tag-teaming, at the very least,\* since this [061319 OSFE post (link, NSFE URL)](https://sellercentral.amazon.com/seller-forums/discussions/t/83d6726634289c23f7ded67af44df393?postId=2a637da49325f0334575b19a7faa7323) and [this 062619 OSFE thread (link, NSFE URL)](https://sellercentral.amazon.com/seller-forums/discussions/t/5bba7a990ee5cb2695e619daa49d2862) - both cases where the former AHT SME Arthur\_Amazon made a reply signed as “Bryson” (and in the latter case went back on 071219 & modified the original signature, after you yourself, among others of the forum vets, highlighted the discrepancy both there and elsewhere) - we’ve seen clear evidence of such behaviour. There is certainly credible evidence that this phenomenon _ **has** _ continued, intermittently, down to the present day; recent examples of which include the near-invariably helpful Sandy\_Amazon’s [‘Serina signature Snafu’ (link, SAS)](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/144) - amended 4 days later as [a ‘typo’ (link, SAS)](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/145) - and _perhaps_ also by the seemingly-inexplicable shift in handles [undertaken in Q1 2026 by Ammy/Amyy\_Amazon (link, SAS)](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/326). Still, and not just because Xander was among the first members of the FMT-CMT I myself noticed [supplying a ‘Cyrano-generated’ URL direction (link, SAS)](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/263) to this or that of Amazon’s web resources - not to mention the sheer plentitude of examples to be found in more-recent posts by members of s/he/its cohort, of which I would likewise assert ARE (rather obviously, methinks, to even the fabled “Most-Casual of Observers”) **most** -_likely_ to be attributable to Project Rainier-spawned GenAI/LLM deployments - it doesn’t currently appear to me that there’s much reason to suspect that Occam’s presumed take might **not** wind up hanging the hat of this matter upon _that_ peg alone, no matter which Amazonian is actually operating this and that NSFE Posting Profile at any given hour of any given day. * * * > **\*** > > There are earlier-posted examples of the same type of thing still-extant in my archives, but while I was cooling my heels waiting for Legal to sign off on my desire to join SAS, I found time to conduct some verifications that those examples were still visible in the NSFE, often enough with no success.. ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [May 7, 2026, 1:38am UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/25 "2026-05-07T01:38:48Z")
I miss Susan. She knew how to read. ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [May 7, 2026, 10:44pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/26 "2026-05-07T22:44:39Z")
> [@HobbesIsMyTiger](#): > > I miss Susan. She knew how to read. Agreed. AND _how_ to get things done, @ least when Amazon would allow her the opportunity to do so… ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [June 19, 2026, 12:20pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/27 "2026-06-19T12:20:59Z")
> [@Dogtamer](#): > > I’ve mentioned **[before](https://test.sellersasksellers.com/t/amazon-found-listing-created/6654/11)**[(link, 103125 SAS post)](https://test.sellersasksellers.com/t/amazon-found-listing-created/6654/11) that I’ve seen members of the FMT-CMT recommend filing a SAFE-T Claim for FBA orders, & some of them are still at it > … Ken’s become the latest member of the FMT-CMT to recommend filing a SAFE-T Claim against an FBA Order ID: [https://sellercentral.amazon.com/seller-forums/discussions/t/503eaada-dc98-498f-82eb-0e8b384a1a93?postId=ea5c11d1-50b2-42cb-85b2-b1d3f24bab07](https://sellercentral.amazon.com/seller-forums/discussions/t/503eaada-dc98-498f-82eb-0e8b384a1a93?postId=ea5c11d1-50b2-42cb-85b2-b1d3f24bab07) > [@](#): > > ##### **Ken\_Amazon** > > Will the madness ever end? > > In reply to: [DAZZEN\_LLC’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/503eaada-dc98-498f-82eb-0e8b384a1a93?postId=503eaada-dc98-498f-82eb-0e8b384a1a93) > > 9 hours ago > > Hi @DAZZEN\_LLC, > > Thank you for bringing this up. Just to let you know, this is the Seller Forums, so if you want to contact Seller Support, please create a case via [Get Help and Resources](https://sellercentral.amazon.com/help/hub). > > A “Return Not Expected” (also called a Returnless Refund) happens when Amazon determines it’s not economical or practical to have the customer return the item. This can occur for several reasons: the item may be low-value, hazardous, perishable, or in certain cases where the cost of return shipping exceeds the product value. > > Amazon does have systems in place to monitor return behavior patterns. When patterns of abuse are identified across multiple sellers, these are escalated internally. > > **Can You Recover Costs? — Yes, Through Reimbursement** > > Here’s the good news: for FBA orders, Amazon’s reimbursement policy is designed to make you whole when Amazon is at fault. If a refund is issued and the item is not returned within the reconciliation window (60 days in the US), Amazon typically considers this Amazon’s responsibility and will automatically reimburse you. > > What You Should Do > > 1. **Check your Reimbursements Report** — Go to Seller Central \> Reports \> Fulfillment \> Reimbursements to verify whether you’ve already been reimbursed for these orders. > 2. **File a SAFE-T Claim** — If you believe a refund was unjustified and you haven’t been reimbursed, you can file a claim. [SAFE-T](https://sellercentral.amazon.com/help/hub/reference/G202175000) is a self-service reimbursement tool that enables you to seek compensation for losses outside your control. > > I hope this helps clarify things! Keep monitoring your reimbursement reports, and don’t hesitate to file SAFE-T claims when you believe a decision wasn’t justified. > > Best Regards, > > Ken ---
**Author:** ![wadeorcas](https://sellersasksellers.com/user_avatar/sellersasksellers.com/wadeorcas/32/6762_2.png) [@wadeorcas](https://sellersasksellers.com/u/wadeorcas)\ **Post date:** [June 19, 2026, 2:17pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/28 "2026-06-19T14:17:16Z")
> [@Best\_Handmade\_Soaps](#): > > I can think of several situations we had where I would love to be able to file a safe-T claim, but I don’t think it’s possible even if they say it is. > > -Ana If already mentions, please ignore. And in “Handmade Category” FBM orders are not even eligible for Safe-T claims when you use the eligibility tool. ---
**Author:** ![ZaphodBeeblebrox](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/z/3d9bf3/32.png) [@ZaphodBeeblebrox](https://sellersasksellers.com/u/ZaphodBeeblebrox)\ **Post date:** [June 19, 2026, 3:16pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/29 "2026-06-19T15:16:54Z")
> [@Dogtamer](#): > > **Can You Recover Costs? — Yes, Through Reimbursement** > > 1. **Check your Reimbursements Report** — Go to Seller Central \> Reports \> Fulfillment \> Reimbursements to verify whether you’ve already been reimbursed for these orders. > 2. **File a SAFE-T Claim** OK, but I get an email telling me about each refund issued to a customer for any reason, and it has an order number, so I have to make a list, and follow up on each individually, as there seems nothing that ties order numbers to reimbursements easily, unless there is a report I have missed. ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [June 19, 2026, 3:27pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/30 "2026-06-19T15:27:30Z")
> [@ZaphodBeeblebrox](#): > > as there seems nothing that ties order numbers to reimbursements easily, unless there is a report I have missed. That’s because you can’t file SAFE-T claims for FBA orders, you need to file a reimbursement claim with the information on the returned item like the LPN. Order numbers are neither needed nor useful when filing these claims. The NSFE mod is spouting nonsense. ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [June 19, 2026, 6:49pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/31 "2026-06-19T18:49:09Z")
> [@ZaphodBeeblebrox](#): > > OK, but I get an email telling me about each refund issued to a customer for any reason, and it has an order number, so I have to make a list, and follow up on each individually, as there seems nothing that ties order numbers to reimbursements easily, unless there is a report I have missed. > [@HobbesIsMyTiger](#): > > That’s because you can’t file SAFE-T claims for FBA orders, you need to file a reimbursement claim with the information on the returned item like the LPN. Order numbers are neither needed nor useful when filing these claims. > > The NSFE mod is spouting nonsense. As our friend Hobbes astutely points out, FBA Orders are decidedly _ **not** _ eligible for SAFE-T Claims - a fact that Ken\_Amazon would certainly know had s/he/it actually read the SHC (“Seller Help Content”) page linked in that post - the oft-retitled “Reimbursement for seller-fulfilled orders” @ https: [//sellercentral.amazon.com/help/hub/reference/202175000](https://sellercentral.amazon.com/help/hub/reference/202175000) - because it includes this statement, found in the ‘Orders ineligible for SAFE-T claims’ section: > [@](#): > > … > > - FBA orders are not covered by this policy. See [FBA buyer returns policy](https://sellercentral.amazon.com/gp/help/G200379860) for FBA reimbursement policy. > > … That proviso has remained unchanged since @ least 052820 - more than _ **seven years ago** _ - so it’s not like the mods haven’t had had time to learn it… * * * That page is one of the many that I’m constrained to regularly archive, as it changes so frequently; when I checked it again today, as a result of Ken’s off-kilter post, I saw that something new has been added to the ‘SAFE-T Coverage and Eligibility’ section since my last save of it on 020826: > [@](#): > > Note: > Goodwill concessions issued by CSBA will be automatically refunded to your account within 48 hours of refund date. You will not need to file SAFE-T claims for goodwill concession refunds. As the primary reason given by the seasoned & savvy forum vets - to avoid the CSBA (“Customer Service By Amazon”) Program like the plague - is founded in the fact that its first-echelon/Tier I operatives typically issue full or partial refunds at the mere drop of a hat, this new development _could_ prove a game-changer, if enforced. The Refund Reason Code “Other concession” has existed, at the very least, since I first recorded its use on 062317 (and likely long before that, methinks), and I’d presume that it would be the most likely candidate for this sea-change - again, if it is actually enforced - but the cynic in me suspects we may well see Amazon balk on this published policy if the CSBA CSR _doesn’t_ apply, **exactly** , whatever Code that Amazon decides to use. ---
**Author:** ![papy](https://sellersasksellers.com/user_avatar/sellersasksellers.com/papy/32/7639_2.png) [@papy](https://sellersasksellers.com/u/papy)\ **Post date:** [June 24, 2026, 4:31pm UTC](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674/32 "2026-06-24T16:31:31Z")
6 posts were split to a new topic: [“Customer damaged” versus “arrived damaged” - reimbursement?](https://sellersasksellers.com/t/customer-damaged-versus-arrived-damaged-reimbursement/7298) [Previous page](https://sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674.md?page=1)