# Enable Real-Time Chat

**URL:** <https://sellersasksellers.com/t/enable-real-time-chat/7665>\
**Category:** Selling on Amazon\
**Tags:** customer-messages\
**Created:** [October 26, 2026, 3:31pm UTC](https://sellersasksellers.com/t/enable-real-time-chat/7665 "2026-10-26T15:31:04Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Old-Timer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/old-timer/32/11020_2.png) [@Old-Timer](https://sellersasksellers.com/u/Old-Timer)\
**Post date:** [October 26, 2026, 3:31pm UTC](https://sellersasksellers.com/t/enable-real-time-chat/7665/1 "2026-10-26T15:31:04Z")

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I just noticed a beta option for Real-Time chat on Amazon for buyers.

I have a chat window open for our website so I thought I would give it a try on Amazon.  
It may be helpful for buyers who want an instant answer about customizing an item.

> **image of beta option**
>
> ![real time chat](https://sellersasksellers.com/uploads/default/original/3X/9/9/997f2ab92afc52f30f60145fbbc9519f00c440dd.png)

> **image of details**
>
> ![appear online](https://sellersasksellers.com/uploads/default/original/3X/3/4/344507629edba963cc164940fbc3a52ad193754d.png)

> **image of enabled**
>
> ![online](https://sellersasksellers.com/uploads/default/original/3X/f/c/fc15436756e05a5f2afa5009c67b1c3398a333f0.png)

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**Author:** ![MissMeliss](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/m/ce73a5/32.png) [@MissMeliss](https://sellersasksellers.com/u/MissMeliss)\
**Post date:** [October 26, 2026, 4:35pm UTC](https://sellersasksellers.com/t/enable-real-time-chat/7665/2 "2026-10-26T16:35:06Z")

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Interesting. Any idea about what it looks like on the customer side?

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<div class="post-metadata">

**Author:** ![Old-Timer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/old-timer/32/11020_2.png) [@Old-Timer](https://sellersasksellers.com/u/Old-Timer)\
**Post date:** [October 26, 2026, 4:54pm UTC](https://sellersasksellers.com/t/enable-real-time-chat/7665/3 "2026-10-26T16:54:44Z")

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I do not notice anything on a product page.

My guess is the “Ask a question” button under About Seller may provide the Real-Time Chat option instead of the Message/email button.

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**Author:** ![Image](https://sellersasksellers.com/user_avatar/sellersasksellers.com/image/32/55_2.png) [@Image](https://sellersasksellers.com/u/Image)\
**Post date:** [October 26, 2026, 8:16pm UTC](https://sellersasksellers.com/t/enable-real-time-chat/7665/4 "2026-10-26T20:16:48Z")

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Interesting, we do this on our own brand websites using a wordpress plugin.

It works well, and actually cuts down on spam from contact forms.

Why is the first thing I think of, this will be something Amazon will punish us for? Like, “Answer this message in 3 minutes or we will electrocute you through your keyboard or phone.”

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<div class="post-metadata">

**Author:** ![Old-Timer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/old-timer/32/11020_2.png) [@Old-Timer](https://sellersasksellers.com/u/Old-Timer)\
**Post date:** [October 26, 2026, 8:18pm UTC](https://sellersasksellers.com/t/enable-real-time-chat/7665/5 "2026-10-26T20:18:21Z")

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No chat yet, but I did receive a normal message for a “Package hasn’t arrived”.