No kidding. It’s a serious issue.
Good, it’s it clear that it was fake news.
We get PLENTY of refunds initiated by customer service as “General Adjustment” so lots of them take care for the buyer if they are unhappy and that’s our company policy so good.
When we get negative reviews on our products, every single one of those buyers are contacted through the brand registry tool and refunded immediately to stand behind our brand and products and to potentially have them remove the review which sometimes happens.
Pro Tip - when you choose the boilerplate return offer with that tool and hit send it prompts you to view the messages. At that point you can contact that customer and send them a message which we always do to address their concern, tell them directly that their refund is coming, and thank them for giving us a try.
Technically this is exploiting a loophole in the system and it’s possible we could get in trouble for doing it but we have account heath points to lose and SAS support to get us out of trouble for providing great customer service…