# Got 2 listing policy violations that didn't have a violation then got an answer in Japanese?!?!?! **URL:** \ **Category:** Account Health\ **Tags:** glitch, amabot, asin-creation-violat\ **Created:** [August 19, 2026, 1:49pm UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453 "2026-08-19T13:49:29Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Thelunatick](https://sellersasksellers.com/user_avatar/sellersasksellers.com/thelunatick/32/6233_2.png) [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Post date:** [August 19, 2026, 1:49pm UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453/1 "2026-08-19T13:49:30Z")
Did the stupid appeal with the documentation. Both of them I got an answer in Japanese and the character count exceeded what free google translate would translate. Does this mean the violation was on Amazon Japan which we do not sell on? ---
**Author:** ![Sundance](https://sellersasksellers.com/user_avatar/sellersasksellers.com/sundance/32/310_2.png) [@Sundance](https://sellersasksellers.com/u/Sundance)\ **Post date:** [August 19, 2026, 2:47pm UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453/2 "2026-08-19T14:47:42Z")
I would go to account health & see what the Seller Assistant has to say. If that goes nowhere and you have Account Health Assurance you can have them call you. ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [August 19, 2026, 2:48pm UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453/3 "2026-08-19T14:48:52Z")
> [@Thelunatick](#): > > … > Does this mean the violation was on Amazon Japan which we do not sell on? Not necessarily - for many years, this or that of Amazon’s automated mechanisms, and/or that & this of Amazon’s far-flung Global Teams, have sent messages in other than the Marketplace’s Language of Preferences. We’ve seen them ourselves sent in Chinese, Japanese, Arabic, Portuguese (gotta love those madcaps in Brazil - or _not_), German, Italian, Hindi, Swedish, and Spanish over the years - despite the fact that we’ve never opened Global Accounts in ANY of those Marketplaces. Reports of this type of thing crop up from time to time, and it seems you’re not alone w/ this one, which makes me suspect it’s another Amabot Gone Rogue scenario; this appeared over in the NSFE 081826: [https://sellercentral.amazon.com/seller-forums/discussions/t/d9b1d1fd-e006-4f2e-881a-bcf49991c647](https://sellercentral.amazon.com/seller-forums/discussions/t/d9b1d1fd-e006-4f2e-881a-bcf49991c647) > [@](#): > > # Amazon sending us messages in Japanese > > by [videoreef\_com](https://sellercentral.amazon.com/seller-forums/profile/c513873b-73fc-4c10-a3b9-13295aba11ab) > > 19 hours ago > > Is anyone else getting messages in a language you do not use? This started yesterday for us. And today in response to an issue AI says we had with a listing they responded to our original reply in Japanese again. We are curious if this is a system wide issue. Thankfully we were looking for the response or we would have thrown the email away without translating it like we did to the one yesterday. May I ask if you actually have a Global Account in the Japanese Marketplace? ---
**Author:** ![Thelunatick](https://sellersasksellers.com/user_avatar/sellersasksellers.com/thelunatick/32/6233_2.png) [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Post date:** [August 19, 2026, 4:34pm UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453/4 "2026-08-19T16:34:30Z")
> [@Dogtamer](#): > > May I ask if you actually have a Global Account in the Japanese Marketplace? absolutely none, Only have the US account They replied to me again in Japanese so I told them my ablity to read that language has not changed in the past few hours ---
**Author:** ![Amazon\_Seller](https://sellersasksellers.com/user_avatar/sellersasksellers.com/amazon_seller/32/3181_2.png) [@Amazon\_Seller](https://sellersasksellers.com/u/Amazon_Seller)\ **Post date:** [August 19, 2026, 4:56pm UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453/5 "2026-08-19T16:56:15Z")
What does it say? ---
**Author:** ![Thelunatick](https://sellersasksellers.com/user_avatar/sellersasksellers.com/thelunatick/32/6233_2.png) [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Post date:** [August 19, 2026, 5:24pm UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453/6 "2026-08-19T17:24:47Z")
Message # 1 ご担当者様, Sharonと申します。本日サポートいたします。 保護されているブランドの出品情報 ASIN B000RJPO9Qの削除についてご依頼いただき、ありがとうございます。書類をご提出いただきありがとうございます。 レビューを完了し、ASIN B000RJPO9Qで出品情報を回復いたしました。 まだ出品が停止中の場合は、以下の手順に従って出品情報を更新してください。24時間以内に商品は出品中になります。 出品情報を更新するには： 1. セラーセントラルで「在庫」に移動し、「全在庫の管理」をクリックします。 2. 右端の「出品情報の編集」をクリックするか、更新する出品情報の横にあるドロップダウンメニューから「詳細の編集」を選択します。 3. 出品商品が出品者出荷の場合は、価格と数量を更新します。 フルフィルメント by Amazon（FBA）の出品商品の場合は、価格を更新します。 4. 「保存して終了」をクリックします。 更新後24時間経過しても出品情報が停止中の場合は、以下のリンクからお問い合わせにアクセスしてください。 [Amazon Sign-In](https://sellercentral.Amazon.com/help/center) Amazonの知的財産権ポリシーについて詳しくは、以下のページをご覧ください。 [Amazon Sign-In](https://sellercentral.Amazon.com/help/hub/reference/G201361070) 注:アカウント健全性 ダッシュボード アカウント健全性の評価は、それぞれ24時間以内に更新されます。 To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction. Were you satisfied with the support provided? Yes No 今後ともAmazonをよろしくお願いいたします。 # Sharon Rose C. Amazonテクニカルサポート その他のサポート： 他の出品者様からサポートを受けるには、セラーフォーラムをご覧ください。[Amazon](http://sellercentral.amazon.com/forums) セラーセントラルのすべてのヘルプトピックをご覧ください。[Amazon](http://sellercentral.amazon.com/gp/help) The reply to no speeky your language ご担当者様, Sharonと申します。本日サポートいたします。 前回の回答が英語ではなく日本語で送信されたため、ご不便をおかけして大変申し訳ございません。 ご不満をお感じのうえ、お待たせして申し訳ございません。 保護されているブランドの出品情報 ASIN B000RJPO9Qの削除についてご依頼いただき、ありがとうございます。書類をご提出いただきありがとうございます。 レビューを完了し、ASIN B000RJPO9Qで出品情報を回復いたしました。 まだ出品が停止中の場合は、以下の手順に従って出品情報を更新してください。24時間以内に商品は出品中になります。 出品情報を更新するには： 1. セラーセントラルで「在庫」に移動し、「全在庫の管理」をクリックします。 2. 右端の「出品情報の編集」をクリックするか、更新する出品情報の横にあるドロップダウンメニューから「詳細の編集」を選択します。 3. 出品商品が出品者出荷の場合は、価格と数量を更新します。 フルフィルメント by Amazon（FBA）の出品商品の場合は、価格を更新します。 4. 「保存して終了」をクリックします。 更新後24時間経過しても出品情報が停止中の場合は、以下のリンクからお問い合わせにアクセスしてください。 [Amazon Sign-In](https://sellercentral.Amazon.com/help/center) Amazonの知的財産権ポリシーについて詳しくは、以下のページをご覧ください。 [Amazon Sign-In](https://sellercentral.Amazon.com/help/hub/reference/G201361070) 注:アカウント健全性 ダッシュボード アカウント健全性の評価は、それぞれ24時間以内に更新されます。 To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction. Were you satisfied with the support provided? Yes No 今後ともAmazonをよろしくお願いいたします。 # Sharon Rose C. Amazonテクニカルサポート その他のサポート： 他の出品者様からサポートを受けるには、セラーフォーラムをご覧ください。[Amazon](http://sellercentral.amazon.com/forums) セラーセントラルのすべてのヘルプトピックをご覧ください。[Amazon](http://sellercentral.amazon.com/gp/help) ---
**Author:** ![Amazon\_Seller](https://sellersasksellers.com/user_avatar/sellersasksellers.com/amazon_seller/32/3181_2.png) [@Amazon\_Seller](https://sellersasksellers.com/u/Amazon_Seller)\ **Post date:** [August 19, 2026, 5:45pm UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453/7 "2026-08-19T17:45:39Z")
Google Translate: > Dear Seller, > > My name is Sharon, and I will be assisting you today. > > I sincerely apologize for the inconvenience caused by the previous response being sent in Japanese instead of English, and for the frustration and delay you have experienced. > > Thank you for your request regarding the removal of the listing for the protected brand (ASIN B000RJPO9Q) and for submitting the required documentation. > > We have completed our review and reinstated the listing for ASIN B000RJPO9Q. > > If the listing remains inactive, please follow the steps below to update it. The product will become active within 24 hours. > > To update the listing: > > Go to “Inventory” in Seller Central and click “Manage All Inventory.” > > Click “Edit” on the far right, or select “Edit details” from the drop-down menu next to the listing you wish to update. > > If the item is merchant-fulfilled, update the price and quantity. If it is a Fulfillment by Amazon (FBA) item, update the price. > > Click “Save and finish.” If the listing remains inactive 24 hours after the update, please contact us via the following link: Amazon Sign-In > > For more information on Amazon’s Intellectual Property Policy, please visit the following page: Amazon Sign-In > > Note: The Account Health Dashboard and Account Health Rating are updated within 24 hours. Then, thank you and directing you to the forum and to Seller Central Help pages. ---
**Author:** ![Thelunatick](https://sellersasksellers.com/user_avatar/sellersasksellers.com/thelunatick/32/6233_2.png) [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Post date:** [August 19, 2026, 7:54pm UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453/8 "2026-08-19T19:54:04Z")
> [@Amazon\_Seller](#): > > Google Translate: for me google translate kept telling me it exceeded 3900 characters. TY Still doesn’t fix the issue of why did I get it in Japanese. ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [August 19, 2026, 8:33pm UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453/9 "2026-08-19T20:33:20Z")
> [@Thelunatick](#): > > … > Still doesn’t fix the issue of why did I get it in Japanese. Aye. **TWICE**. Having seen such BS-M anomalies for so many years, I really do think it’s most-likely going to turn out to be what all of those instances proved to be - yet another Amaglitch. ---
**Author:** ![Amazon\_Seller](https://sellersasksellers.com/user_avatar/sellersasksellers.com/amazon_seller/32/3181_2.png) [@Amazon\_Seller](https://sellersasksellers.com/u/Amazon_Seller)\ **Post date:** [August 19, 2026, 9:07pm UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453/10 "2026-08-19T21:07:29Z")
The funny thing is they apologized for you getting the first message in Japanese…while doing it in Japanese. 🤣 ---
**Author:** ![Wade\_Wilson](https://sellersasksellers.com/user_avatar/sellersasksellers.com/wade_wilson/32/9912_2.png) [@Wade\_Wilson](https://sellersasksellers.com/u/Wade_Wilson)\ **Post date:** [August 19, 2026, 10:51pm UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453/11 "2026-08-19T22:51:39Z")
You can always reach out to me going forward if this happens again. My wife is Japanese. ---
**Author:** ![Thelunatick](https://sellersasksellers.com/user_avatar/sellersasksellers.com/thelunatick/32/6233_2.png) [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Post date:** [August 20, 2026, 1:37pm UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453/12 "2026-08-20T13:37:55Z")
TY @Wade_Wilson Finally got this > Hello from Amazon Selling Partner Support, > > I understand you are contacting us regarding reinstatement request for ASIN B000RJPO9Q > > Thank you for your patience. I sincerely apologize for the confusion caused by our previous responses being sent in Japanese instead of English. I understand your frustration, and I appreciate you bringing this to our attention. > > I have reviewed your appeal for ASIN B000RJPO9Q and confirmed that your listing has been successfully reinstated. The listing is now active with no violations present in your Account Health dashboard. > > You can verify the status of your listing here: > [Amazon Sign-In](https://sellercentral.amazon.com/myinventory/inventory?fulfilledBy=all&page=1&pageSize=25&searchField=all&searchTerm=B000RJPO9Q&sort=date_created_desc&status=all&ref%5C_=xx_invmgr_dnav_xx) > > If your listing is still showing as inactive, please follow these steps to update it, and your listing will become active within 24 hours: > > 1. Go to “Inventory” in Seller Central and click “Manage all inventory.” > > 2. Click “Edit listing” on the far right or select “Edit Details” from the dropdown menu next to the listing you want to update. > > 3. If your product is seller-fulfilled, update the price and quantity. For Fulfillment by Amazon (FBA) products, update the price. > > 4. Click “Save and finish.” > > If your listing remains inactive after 24 hours following the update, please contact us at: [https://sellercentral.Amazon.com/help/center](https://sellercentral.amazon.com/help/center) > > For more information about our Intellectual Property Policy, please visit: [https://sellercentral.Amazon.com/help/hub/reference/G201361070](https://sellercentral.amazon.com/help/hub/reference/G201361070) > > Please note that your Account Health dashboard and Account Health Rating will both be updated within the next 24 hours. > > We appreciate your understanding and thank you for selling with Amazon. > > To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction. ---
**Author:** ![primetime](https://sellersasksellers.com/user_avatar/sellersasksellers.com/primetime/32/1419_2.png) [@primetime](https://sellersasksellers.com/u/primetime)\ **Post date:** [August 20, 2026, 4:25pm UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453/13 "2026-08-20T16:25:32Z")
Was your listing violation similar to this? > Product detail page was removed 3 days ago > > These are sub-optimal selection and this ASIN has been suppressed as it is in violation of the ASIN Creation policy. I just found this on an existing (over a year) listing. When I edit there are no red flags indicating anything wrong. It’s not my brand, but one I have been selling for years, nothing else in my inventory of that brand is suppressed. The violation is in Account Health but no indication what they think is violating, just what the manage inventory page is showing: the sub-optimal selection (what is that??) and ASIN creation policy - no idea why that is a problem. I did not create the ASIN, it was existing. ---
**Author:** ![Thelunatick](https://sellersasksellers.com/user_avatar/sellersasksellers.com/thelunatick/32/6233_2.png) [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Post date:** [August 20, 2026, 8:29pm UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453/14 "2026-08-20T20:29:35Z")
Getting more listing violations All say I am :“modifying the item for sale on Amazon” No idea WTF that means. I get them from the manufacturer and sell them as is. Thankfully I have a blanket LOA from that manufacturer. I just submit it and the violation goes away but it is getting annoying. They definitely are having a Bots gone wild issue. > Listings deactivated for ASIN Creation Policy violation > > Hello The Lunatick Fire and EMS Store, > > Your [Amazon.com](http://Amazon.com) listings have been deactivated due to ASIN Creation Policy violations. This action does not impact your Account Health Rating. Review the affected ASINs below. > > Why is this happening? > > Listings must be original brand/manufacturer configurations or have a valid exception to ensure all products listed in the bundle are authentic and safe. They cannot be customized or discontinued products that are past their useful life (e.g. past expiration). Sellers with brand authorization to reconfigure products must provide documentation confirming this. To learn more, review our ASIN Creation Policy. > > Have your listings been deactivated in error? > > If you believe there has been an error, submit your appeal through your Account Health page. Click ‘Submit appeal’ next to this violation and provide evidence showing your listing meets one of these requirements: > > ``` > The product is an original manufacturer or brand configuration. Provide a brand or manufacturer invoice showing purchase of the complete product with matching product identifiers, model, version, package sizes, and quantities. You may also show the exact product configuration listed on the brand’s direct to consumer website. > > You have authorization from the brand or manufacturer to reconfigure and/or repackage their products. Provide Letter(s) of Authorization from the brand owner(s) or manufacturer(s) granting permission to reconfigure for sale in Amazon stores. This only needs to be provided once per brand and will be applied for all your affected ASINs. > > ``` > > What happens if I take no action? > > If you take no action, your listings will remain deactivated. ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [August 21, 2026, 2:38am UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453/15 "2026-08-21T02:38:14Z")
We complained about this type of stuff during NSFE beta … but the separation of languages is still a fact of life with Amazon … ![Screenshot 2026-08-20 at 21-35-52 Amazon](https://sellersasksellers.com/uploads/default/original/3X/0/1/0156d59baa284b154193afa2af7729e6498264b0.png) ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [August 21, 2026, 6:43pm UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453/16 "2026-08-21T18:43:01Z")
> [@Lost\_My\_Marbles](#): > > We complained about this type of stuff during NSFE beta > … Well do I remember the travails y’all beta-testers went through @ that time, such as in your 092122 OSFE thread here (NSFE URL): [https://sellercentral.amazon.com/seller-forums/discussions/t/e50d2e35-b95e-4297-8c7a-54e0422f029c](https://sellercentral.amazon.com/seller-forums/discussions/t/e50d2e35-b95e-4297-8c7a-54e0422f029c) Gaslighting at its worst… ---
**Author:** ![papy](https://sellersasksellers.com/user_avatar/sellersasksellers.com/papy/32/7639_2.png) [@papy](https://sellersasksellers.com/u/papy)\ **Post date:** [September 18, 2026, 3:49am UTC](https://sellersasksellers.com/t/got-2-listing-policy-violations-that-didnt-have-a-violation-then-got-an-answer-in-japanese/7453/17 "2026-09-18T03:49:36Z")
2 posts were split to a new topic: [“Sub optimal selection” - ASIN creation policy violation](https://sellersasksellers.com/t/sub-optimal-selection-asin-creation-policy-violation/7551)