Thanks again for your offer of help.
I’ll go through everything again tomorrow morning with a very fine tooth comb. I would love to PM you over the docs tomorrow and a draft appeal. Here is the daft question- how do I PM you on this platform please?
Thank you
Marianne
Try again now, I just had to fix something on the back end
Hi @mariannejm, newer SellersAskSellers users don’t immediately have PM privileges.
@oneida_books should be able to start a PM with you, but please flag this post if that also doesn’t work.
3 Likes
Hi
Please can you PM me so I can send over the ‘new’ printed and scanned PDF and appeal note. Thank you so much. Marianne
Hi.
After a couple of days break to try and retain some of my sanity…I have sent a further appeal to Amazon, with a brand new, printed and scanned full electricity bill ( as you great mentors suggested)>
Their last missive to me asked for…
Upon checking the details your appeal has been rejected and to reactivate you account you have submit the dispute as the deactivation has happened in error.
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the “Account Health” page in Seller Central, click “Reactivate your account,” and submit an explanation:
Your explanation should include the following information:
– How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
– Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
If you have any additional questions regarding the Singapore account, the Account Health Support team is available 7 days a week to address your concerns in detail. To contact an Account Health Specialist, click the ‘Contact Us’ button on your Account Health page:
I HAVE NO IDEA WHAT THE SINGAPORE ACCOUNT THAT THEY ARE REFERRING TO IS??
I replied with:
January 20, 2025 10:06 AM GMT
Additional information
NEW Information Submitted for Re-Evaluation of Seller Account
Dear Amazon Seller Performance Team,
Thank you for your recent message outlining the information needed to restore my seller account. I have provided additional information and updates to ensure full compliance with Amazon’s policies, including Section 3 of the Amazon Services Business Solutions Agreement.
New Information Provided
• New Utility Bill (dated January 2025): Confirms my verified and accurate address details.
• Additional Clarification: I have thoroughly reviewed and ensured all account details precisely match the updated documentation submitted.
How My Account Has Not Violated Section 3
• All registration details match the official documents submitted.
• All provided information is factual, consistent, and up-to-date.
• No misleading or prohibited practices have been used.
Evidence of Compliance
• A recent utility bill confirming my verified address.
• A Certificate of Incorporation matching all account details.
Request for Clarification
If there are any remaining concerns or if further documentation is required, I kindly request clarification so I can address the matter promptly.
Thank you for your time and assistance. I am fully committed to complying with Amazon’s policies and hope to resolve this issue promptly so I can begin selling on the platform.
Sincerely,
Within 30 minutes they replied via email…
This is Deva from Amazon’s Account Health Support. We understand that you wanted to address the issue on the account. We appreciate your efforts on taking the steps to address the issue on your account.
In line with your concern, due to the confidentiality of the investigation we cannot disclose further details about it. However, as a result of careful review, we regret to inform you that we cannot accept any further appeals in this matter. We believe in a fair and transparent process, and we understand your desire to seek resolution.
To protect the integrity of our store, we will only consider disputes that are supported by new, substantiated information. You can submit new and pertinent information through account health dashboard.
Note: Any documents submitted via case log cannot be considered for the review. Please follow the standard way to submit the appeal i.e. through Account Health Dashboard by clicking on “Submit new information”
Thank you,
Deva J
Any help would be enormously appreciated. I am SO SORRY this is such a long message- I wanted to give an accurate update.
Still going in circles…Marianne
This is interesting, and I believe new information?
What the heck do they mean?? I don’t have one.
I’d give my eye teeth right now to have an US one re- activated
This may be a mistake on their part, but lets pause and double check some things.
Have you (or a Virtual Assistant) ever tried to open up any other seller accounts on Amazon, ever?
Great idea.
I started to register a KDP seller account in Janiuary 2023. This was not completed. It was a different email address.I then moved back to Devon ( It was an Isle of Man address never Singapore)
It was never activted becasue I knew my bank account/ address etc would change. I did early on ask Amazon if this was the problem.
I couldn’t access it becasue the phone was no longer active. They gave me access, I called back and the help line said do not delete. I no longer have access
The moment you start an account, that’s it, it exists and is considered “suspended” until it is fully activated. Asking Amazon to delete this account also would not solve this issue as it would still be considered “suspended.”
While not in Singapore, this is a problem.
This may be an insurmountable issue.
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Even if a KDP account?
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So what do I do now please?
3.What are my options? Someone soomewhere mentioned a specialist Amazon attorney. Do you think they would they be able to help by actually contacting a human there @ Amazon?
Sorry for all the questions.
ANY Amazon seller account.
Not sure the next steps, others will need to weigh in here shortly
Thank you for your help.
Marianne
Have you looked to verify you don’t have SG?