# Here we go again Amazon shipping going wonky. **URL:** \ **Category:** FBM\ **Tags:** buy-shipping, shipping-automation, seller-central\ **Created:** [November 4, 2024, 4:23pm UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999 "2024-11-04T16:23:41Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Thelunatick](https://sellersasksellers.com/user_avatar/sellersasksellers.com/thelunatick/32/6233_2.png) [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Post date:** [November 4, 2024, 4:23pm UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/1 "2024-11-04T16:23:41Z")
Set up autoshipping estimate and it’s telling me most items need to be shipped fedex ground economy. ![Fed ex only option 1](https://sellersasksellers.com/uploads/default/original/2X/7/788a0dab8e543fc68e643b1aa361245ac031dc4f.jpeg) ![Fed ex only option 2](https://sellersasksellers.com/uploads/default/original/2X/5/54d43ebb60ee18858b8ec4c256b655cb43350e2b.jpeg) The only other options were USPS priority express. I had 5 orders like this, so que malicious compliance. I shipped them all on the FedEx slow boat to china mode. I hope getting it the end of next week or not at all “Delights” the customers. ---
**Author:** ![Picks\_by\_Nisha](https://sellersasksellers.com/user_avatar/sellersasksellers.com/picks_by_nisha/32/1367_2.png) [@Picks\_by\_Nisha](https://sellersasksellers.com/u/Picks_by_Nisha)\ **Post date:** [November 4, 2024, 4:35pm UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/2 "2024-11-04T16:35:21Z")
Lots of threads on NSFE about UPS options being down. I think a couple even mentioned problems with FedEx; although I read only the headers. Yep, welcome to Q4 at Amazon, when the programmers get bored and start mucking with everything! ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [November 4, 2024, 5:09pm UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/3 "2024-11-04T17:09:03Z")
This is because of how your SSA shipping template is set up. On your SSA shipping template, do you have more than one shipping service selected (ie: USPS, UPS, FedEx, etc.)? On your SSA shipping template, do you have **only** standard shipping set up or do you have other options available like economy, 2 day, same day, etc. ? ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [November 4, 2024, 6:47pm UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/4 "2024-11-04T18:47:06Z")
> [@Picks\_by\_Nisha](#): > > Lots of threads on NSFE about UPS options being down. I think a couple even mentioned problems with FedEx; although I read only the headers. > … Yes, and over the last few hours KJ has been posting in most of those threads a variation of this: [https://sellercentral.amazon.com/seller-forums/discussions/t/54fa5017-2823-4902-b074-0864ca5399ef?postId=3aa56e97-f741-416d-9388-dc2aa412ac60](https://sellercentral.amazon.com/seller-forums/discussions/t/54fa5017-2823-4902-b074-0864ca5399ef?postId=3aa56e97-f741-416d-9388-dc2aa412ac60) > [@](#): > > ##### KJ\_Amazon > > In reply to: [NetEquityRenewed’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/54fa5017-2823-4902-b074-0864ca5399ef?postId=54fa5017-2823-4902-b074-0864ca5399ef) > > 2 hours ago > > Hello @NetEquityRenewed @Required\_Field @Hockey and all other sellers reporting issues selecting UPS and FedEx services in Buy Shipping. > > Our teams are investigating these issues and are working now to restore UPS/FedEx Buy Shipping options. > > I will post updates as they become available. > > KJ\_Amazon ---
**Author:** ![Thelunatick](https://sellersasksellers.com/user_avatar/sellersasksellers.com/thelunatick/32/6233_2.png) [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Post date:** [November 4, 2024, 8:19pm UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/5 "2024-11-04T20:19:12Z")
> [@Lost\_My\_Marbles](#): > > On your SSA shipping template, do you have more than one shipping service selected (ie: USPS, UPS, FedEx, etc.)? Nope. Only USPS ground advantage > [@Lost\_My\_Marbles](#): > > On your SSA shipping template, do you have **only** standard shipping set up or do you have other options available like economy, 2 day, same day, etc. ? Nope all the templates have only 2 options USPS ground advantage and ground advantage cubic I usually never ship FedEx but had no choice this time. UPS ground advantage or ground is usually acceptable to me but not even an option. ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [November 4, 2024, 8:37pm UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/6 "2024-11-04T20:37:56Z")
Last weekend Amazon updated Buy Shipping for the USPS holiday pricing. They messed up USPS Ground Advantage (less than 1lb) for 4oz 8oz and 12oz by putting them in a tier higher than they were supposed to be. KJ\_Amazon noted that Amazon was aware and was to fix the issue and sellers were to get an adjustment after USPS did the adjustment back to Amazon (in other words 30 to 90 days out on the sellers getting the adjustment). Since today it is sellers not having UPS / Fed Ex options and Amazon is again aware, we would think this is part of this Amazon programming mess up. Under the circumstances, we would buy USPS Ground Advantage Cubic elsewhere for these packages as long as we were confident that USPS Ground Advantage Cubic would get it there on time. It’s probably going to get fixed with the other UPS / FedEx issue. EDIT: Tacked this onto the NSFE post mentioned above by @Dogtamer ![Screenshot 2024-11-04 at 14-45-09 UPS is down..... again](https://sellersasksellers.com/uploads/default/original/2X/b/bccc7152433a17a306b323200f5895a427657890.png) ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [November 4, 2024, 10:04pm UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/7 "2024-11-04T22:04:19Z")
> [@Lost\_My\_Marbles](#): > > … > EDIT: > Tacked this onto the NSFE post mentioned above by @Dogtamer > > ![Screenshot 2024-11-04 at 14-45-09 UPS is down..... again](https://sellersasksellers.com/uploads/default/original/2X/b/bccc7152433a17a306b323200f5895a427657890.png) Your post is actually in a different NSFE “discussion”-thread than the one I linked, here: [https://sellercentral.amazon.com/seller-forums/discussions/t/59b9448e-659d-4006-9e3b-0fb2ab630729?postId=56c7e9b7-fbfc-46b8-9f71-50e080df5910](https://sellercentral.amazon.com/seller-forums/discussions/t/59b9448e-659d-4006-9e3b-0fb2ab630729?postId=56c7e9b7-fbfc-46b8-9f71-50e080df5910) > [@](#): > > ##### Lost\_My\_Marbles > > In reply to: [MacDF’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/59b9448e-659d-4006-9e3b-0fb2ab630729?postId=59b9448e-659d-4006-9e3b-0fb2ab630729) > > an hour ago > > > [@](#): > > > > KJ\_Amazon > > > > Our teams are investigating these issues and are working now to restore UPS/FedEx Buy Shipping options. > > > > [View post](https://sellercentral.amazon.com/seller-forums/discussions/t/59b9448e-659d-4006-9e3b-0fb2ab630729?postId=5e757568-06fd-46ce-ba7f-f08ed90c05e4) > > Let the team know that some sellers using USPS Ground Advantage Cubic (with the order estimated delivery calculated using USPS Ground Advantage Cubic) are also being limited to only having FedEx as the shipping option. Let’s see if KJ can wave her magic wand… * * * > [@Lost\_My\_Marbles](#): > > … > It’s probably going to get fixed with the other UPS / FedEx issue. > … 🤞 ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [November 4, 2024, 10:25pm UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/8 "2024-11-04T22:25:41Z")
![Screenshot 2024-11-04 at 16-24-38 UPS is down..... again](https://sellersasksellers.com/uploads/default/original/2X/9/93de469879ca4d5b2e71753d0d003bdc2b4cf694.png) Let’s hope it corrected @Thelunatick 's issue also. ---
**Author:** ![selg](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/s/eb8c5e/32.png) [@selg](https://sellersasksellers.com/u/selg)\ **Post date:** [November 4, 2024, 10:31pm UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/9 "2024-11-04T22:31:12Z")
One of the books I sold today required expedited shipping. The recommended choice was USPS Priority Legal Size flat rate envelope. The item fit into the ordinary USPS FRE, but scrolling down through the choices, the ordinary USPS FRE was deprecated as not arriving by the target date. WTF? I shipped it anyway. ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [November 4, 2024, 10:57pm UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/10 "2024-11-04T22:57:44Z")
@Thelunatick … KJ\_Amazon would like to know if your issue has been resolved with the correction that they did for the UPS / FedEx issue … ![Screenshot 2024-11-04 at 16-56-04 UPS is down..... again](https://sellersasksellers.com/uploads/default/original/2X/f/ffc7e1990310fa27859400948d1010614267fba3.png) ---
**Author:** ![SellerFeller](https://sellersasksellers.com/user_avatar/sellersasksellers.com/sellerfeller/32/7364_2.png) [@SellerFeller](https://sellersasksellers.com/u/SellerFeller)\ **Post date:** [November 5, 2024, 10:24am UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/11 "2024-11-05T10:24:44Z")
Didn’t Amazon used to put up a banner on the seller homepage when they were working a known seller-impacting issue? Feels like it’s been a while since I’ve seen one. ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [November 5, 2024, 8:01pm UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/12 "2024-11-05T20:01:41Z")
> [@SellerFeller](#): > > Didn’t Amazon used to put up a banner on the seller homepage when they were working a known seller-impacting issue? > … Yes, but in recent years (as you astutely note), that has indeed become less common of an occurrence. It would seem to me likely that there are multiple determining factors underpinning Amazon’s apparent decision to largely deprecate such a helpfully-useful ‘heads-up’ functionality, but I struggle to make any convincingly-compelling case that the _primary_ impetus here is **NOT** rooted in Amazon’s never-ending quest to reduce support infrastructure costs - no matter how short-sighted that might well prove to be in the long run. The warm embrace of ~~Auto-fickle Intelligence~~ ~~Artificial Idiocy~~ AI hasn’t seemed to have helped improve matters in this area - nor in most any other, judging from the available evidence - despite the glowing claims in various PRs undersigned by ~~The Thirty Tyrants~~ the [TPTB [link, About Amazon blog, “S-Team” membership list]](https://www.aboutamazon.com/news/workplace/amazon-s-team-members). In an example of the ever-evolving nature of Amazon, the original title of that About Amazon blog page back on 093024 was “Amazon’s S-team: Meet the 30 members who make up our senior leadership team” - hence the reason why I dredged up the term “Thirty Tyrants” from Classical History - but it was revised 110124 to " Amazon’s S-team: Meet the 29 members who make up our senior leadership team;" as the previously-listed 29th member of the S-team list, Tony Hoggett (SVP, Worldwide Grocery Stores), has moved on as of that date… ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [November 5, 2024, 9:27pm UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/13 "2024-11-05T21:27:51Z")
> [@Dogtamer](#): > > > [@Lost\_My\_Marbles](#): > > > > … > > EDIT: > > Tacked this onto the NSFE post mentioned above by @Dogtamer > > > > ![Screenshot 2024-11-04 at 14-45-09 UPS is down..... again](https://sellersasksellers.com/uploads/default/original/2X/b/bccc7152433a17a306b323200f5895a427657890.png) > > Your post is actually in a different NSFE “discussion”-thread than the one I linked, here: > > [UPS is down..... again...](https://sellercentral.amazon.com/seller-forums/discussions/t/59b9448e-659d-4006-9e3b-0fb2ab630729?postId=56c7e9b7-fbfc-46b8-9f71-50e080df5910) > > > [@](#): > > > > ##### Lost\_My\_Marbles > > > > In reply to: [MacDF’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/59b9448e-659d-4006-9e3b-0fb2ab630729?postId=59b9448e-659d-4006-9e3b-0fb2ab630729) > > > > an hour ago > > > > > [@](#): > > > > > > KJ\_Amazon > > > > > > Our teams are investigating these issues and are working now to restore UPS/FedEx Buy Shipping options. > > > > > > [View post](https://sellercentral.amazon.com/seller-forums/discussions/t/59b9448e-659d-4006-9e3b-0fb2ab630729?postId=5e757568-06fd-46ce-ba7f-f08ed90c05e4) > > > > Let the team know that some sellers using USPS Ground Advantage Cubic (with the order estimated delivery calculated using USPS Ground Advantage Cubic) are also being limited to only having FedEx as the shipping option. > > Let’s see if KJ can wave her magic wand… > > … More evidence of just how inept Amazon has become due to it’s warm embrace of Silo Management & Defective By Design principles, compounded by its ‘GEI’ (a ‘Dogtamerese’ acronym for “Global Expansion Initiative”) having produced _ **so** _-many unintended consequences - and likely even-further complicated by its heedless-and-headlong rush to reduce support infrastructure costs by deploying AI/LLM of its own historically-under performing design(s) - can be seen in one of the OP of that’s NSFE “discussion”-thread’s latest responses, here: [https://sellercentral.amazon.com/seller-forums/discussions/t/59b9448e-659d-4006-9e3b-0fb2ab630729?postId=dc3892e6-3ea3-4c5e-80e1-2bbeb68a538c](https://sellercentral.amazon.com/seller-forums/discussions/t/59b9448e-659d-4006-9e3b-0fb2ab630729?postId=dc3892e6-3ea3-4c5e-80e1-2bbeb68a538c) > [@](#): > > ##### MacDF > > In reply to: [KJ\_Amazon’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/59b9448e-659d-4006-9e3b-0fb2ab630729?postId=e44efd12-0d1d-4401-a628-20a193d2d754) > > 2 hours ago > > [@KJ\_Amazon](https://sellercentral.amazon.com/seller-forums/profile/1785e5be-4dc6-30d1-9360-bceac841128b) > > I opened a case and I received this response from support: > > * * * > > "UPS is not available since the purchase request parameters are invalid. > > Please call with the correct parameters or make another call to check eligible options. > > On the other hand USPS is not available since package dimensions failed to satisfy the constraints. > > Package length, width, height are 17.78CM, 17.78CM, 17.78CM; min length, width, height are 0.0CM, 0.0CM, 0.0CM; max length, width, height are 40.64CM, 40.64CM, 40.64CM. > > Kindly make the necessary changes as per the requirements in order to choose UPS or USPS as your preferred shipping partner." > > * * * > > They’re trying to tell me my dimensions don’t qualify for UPS or USPS? > > This is absurd… it is a 7"x7"x7" shipping box that weighed less than 2lbs. Amabots - can’t love `em, can’t put them out of our misery… ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [November 5, 2024, 9:51pm UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/14 "2024-11-05T21:51:01Z")
> [@Dogtamer](#): > > … > In an example of the ever-evolving nature of Amazon, the original title of that About Amazon blog page back on 093024 was “Amazon’s S-team: Meet the 30 members who make up our senior leadership team” - hence the reason why I dredged up the term “Thirty Tyrants” from Classical History - but it was revised 110124 to " Amazon’s S-team: Meet the 29 members who make up our senior leadership team;" as the previously-listed 29th member of the S-team list, Tony Hoggett (SVP, Worldwide Grocery Stores), has moved on as of that date… > … _Mea culpa._ The date 090324 was fumble-fingered by yours truly into 093024. GAD! - break out the flagellation whips, gang; 'tis yet again evident that I deserve correction of my many mistakes… ---
**Author:** ![Thelunatick](https://sellersasksellers.com/user_avatar/sellersasksellers.com/thelunatick/32/6233_2.png) [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Post date:** [November 6, 2024, 1:00am UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/15 "2024-11-06T01:00:09Z")
> [@Lost\_My\_Marbles](#): > > KJ\_Amazon would like to know if your issue has been resolved with the correction that they did for the UPS / FedEx issue … It seems to have been resolved. You will forgive me for not going over there, as last time they were no help at all. ---
**Author:** ![Thelunatick](https://sellersasksellers.com/user_avatar/sellersasksellers.com/thelunatick/32/6233_2.png) [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Post date:** [November 8, 2024, 12:48am UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/16 "2024-11-08T00:48:53Z")
It now seems Amazon has struck some deal with FedEx. FedEX is now the cheapest option At least I can select other shippers now. ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [November 8, 2024, 1:09am UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/17 "2024-11-08T01:09:36Z")
Watch Zone 7 USPS Ground Advantage (less than 1lb) … it was reported on NSFE that 4oz was $4.54 (holiday pricing) and 8oz was $4.55 (regular pricing) … had screen shots of it. So Amazon isn’t done yet with getting shipping corrected. ---
**Author:** ![Picks\_by\_Nisha](https://sellersasksellers.com/user_avatar/sellersasksellers.com/picks_by_nisha/32/1367_2.png) [@Picks\_by\_Nisha](https://sellersasksellers.com/u/Picks_by_Nisha)\ **Post date:** [November 8, 2024, 1:18am UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/18 "2024-11-08T01:18:25Z")
> [@Lost\_My\_Marbles](#): > > So Amazon isn’t done yet with getting shipping corrected. I think this is along the lines of painting the Golden Gate Bridge; it will never be “done”. ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [November 8, 2024, 1:43am UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/19 "2024-11-08T01:43:47Z")
For what it is worth, even PayPal shipping is wrong. We just shipped an order from our site USPS Ground Advantage (less than 1lb) to Zone 5 at 6oz. PayPal shipping was $4.43 which is the regular price instead of $4.78 holiday price. Last time we shipped via PayPal shipping … it was using holiday pricing. Since USPS feeds their pricing to PayPal and Amazon, maybe the USPS pricing issues are happening because of USPS feeds. We don’t normally see issues like this on both platforms. ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [November 8, 2024, 1:51am UTC](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999/20 "2024-11-08T01:51:23Z")
> [@Lost\_My\_Marbles](#): > > … > Since USPS feeds their pricing to PayPal and Amazon, maybe the USPS pricing issues are happening because of USPS feeds. > … That certainly seems like a reasonable conclusion. Maybe USPS should hire some of those crackerjack coding experts who do such a _wonderful_ job for Amazon… 🫠 [Next page](https://sellersasksellers.com/t/here-we-go-again-amazon-shipping-going-wonky/4999.md?page=2)