# How should I deal with this buyer who threaten to report me? **URL:** \ **Category:** FBA orders and Customer Services\ **Tags:** product-reviews, seller-feedback\ **Created:** [March 17, 2024, 3:12am UTC](https://sellersasksellers.com/t/how-should-i-deal-with-this-buyer-who-threaten-to-report-me/3648 "2024-03-17T03:12:17Z")\ **Posts on this page:** 8\ **Page:** 2
**Author:** ![primetime](https://sellersasksellers.com/user_avatar/sellersasksellers.com/primetime/32/1419_2.png) [@primetime](https://sellersasksellers.com/u/primetime)\ **Post date:** [March 17, 2024, 2:44pm UTC](https://sellersasksellers.com/t/how-should-i-deal-with-this-buyer-who-threaten-to-report-me/3648/21 "2024-03-17T14:44:59Z")
I don’t see a false report. There is an attempt at intimidation. > [@HumbleWarrior](#): > > Make this right or I will not be pleasant the next time > [@HumbleWarrior](#): > > And I will let everybody know this in the review > [@GGX](#): > > if you get a negative review, whether or not it gets removed isn’t impacted by that buyer message or how it’s handled. It could be if they don’t follow policy and it has to be appealed ( we all know that happens). > [@GGX](#): > > Trying to “clean up the system” is fruitless as an individual seller. This is like saying why bother to vote. There’s always hope that enough voices raised will nudge improvement even if minimal. Yup one report is a drop in the ocean but many reports of similar FBA customer service fallout might snowball enough to at least be seen. ---
**Author:** ![GGX](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/g/87869e/32.png) [@GGX](https://sellersasksellers.com/u/GGX)\ **Post date:** [March 17, 2024, 2:50pm UTC](https://sellersasksellers.com/t/how-should-i-deal-with-this-buyer-who-threaten-to-report-me/3648/22 "2024-03-17T14:50:36Z")
> [@primetime](#): > > There’s always hope that enough voices raised will nudge improvement even if minimal. Yup one report is a drop in the ocean but many reports of similar FBA customer service fallout might snowball enough to at least be seen. This is true, but I’d rather let other sellers take the risk of raising those concerns. I look at everything Amazon related like how a bean counter would. If there isn’t +money in an action I don’t do it. ---
**Author:** ![Picks\_by\_Nisha](https://sellersasksellers.com/user_avatar/sellersasksellers.com/picks_by_nisha/32/1367_2.png) [@Picks\_by\_Nisha](https://sellersasksellers.com/u/Picks_by_Nisha)\ **Post date:** [March 17, 2024, 3:45pm UTC](https://sellersasksellers.com/t/how-should-i-deal-with-this-buyer-who-threaten-to-report-me/3648/23 "2024-03-17T15:45:18Z")
It’s possible that Amazon already charged them, incorrectly. But it’s also possible (I would guess quite likely), that the customer does not understand a “Pending” charge on his credit card; one that holds the funds, but doesn’t get fully processed until the charge is actually made. ---
**Author:** ![GGX](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/g/87869e/32.png) [@GGX](https://sellersasksellers.com/u/GGX)\ **Post date:** [March 17, 2024, 3:46pm UTC](https://sellersasksellers.com/t/how-should-i-deal-with-this-buyer-who-threaten-to-report-me/3648/24 "2024-03-17T15:46:54Z")
If the latter is true, Apu probably also doesn’t understand the difference and/or failed to explain that in a way that the customer can understand. ---
**Author:** ![Picks\_by\_Nisha](https://sellersasksellers.com/user_avatar/sellersasksellers.com/picks_by_nisha/32/1367_2.png) [@Picks\_by\_Nisha](https://sellersasksellers.com/u/Picks_by_Nisha)\ **Post date:** [March 17, 2024, 3:47pm UTC](https://sellersasksellers.com/t/how-should-i-deal-with-this-buyer-who-threaten-to-report-me/3648/25 "2024-03-17T15:47:45Z")
> [@GGX](#): > > failed to explain that in a way that the customer can understand. Or with a customer like this, little evidence that the customer WANTS to understand. ---
**Author:** ![GGX](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/g/87869e/32.png) [@GGX](https://sellersasksellers.com/u/GGX)\ **Post date:** [March 17, 2024, 3:55pm UTC](https://sellersasksellers.com/t/how-should-i-deal-with-this-buyer-who-threaten-to-report-me/3648/26 "2024-03-17T15:55:27Z")
It’s hard to say, but by the time they approached the seller they were already pissed off and pissed off people are hard to reason with. Having dealt with buyer side customer support myself and how the automated menus/systems give you a big run around before finally connecting you to an inept rep, I would say it’s most likely Amazon’s fault. And of course, the shipment being significantly delayed is FBA’s fault. There’s 2 ways FBA shipments seem to go. like 98% of the time they show up on time. The other 2% of the time it’s just a mess, it’ll be delayed, delayed, delayed, and finally cancelled a lot of times. Being strung along is pretty annoying. If I get a shipment that’s delayed and isn’t out for delivery the next day, I cancel it and reorder, because otherwise you get an order that gets stuck in a loop. ---
**Author:** ![papy](https://sellersasksellers.com/user_avatar/sellersasksellers.com/papy/32/7639_2.png) [@papy](https://sellersasksellers.com/u/papy)\ **Post date:** [March 17, 2024, 7:35pm UTC](https://sellersasksellers.com/t/how-should-i-deal-with-this-buyer-who-threaten-to-report-me/3648/27 "2024-03-17T19:35:39Z")
@HumbleWarrior you were right to report that message to Amazon. The Buyer is using threats and intimidation. That’s not ok. What Amazon does or doesn’t do is up to you, but Amazon does not hold your reporting of a Buyer message against you, if they decide not to act. But they _will_ certainly hold future order cancellations from the Buyer against you. And Amazon does log all reports lodged against a Buyer account, such that one or two questionable messages (or returns, or INR claims) might not _individually_ trigger a consequence, but a _pattern_ or repeated attempts will indeed do so. Always document Buyer abuse through Amazon’s channels, and then let Amazon decide if or how they will handle it. Amazon can’t take action if they don’t know. And sending something like this _after_ being told that they need to deal directly with Amazon is definitely Buyer abuse. > [@HumbleWarrior](#): > > _ **Make this right or I will not be pleasant the next time and will report you .** I have been more than patient with us Amazon and you guys are messing with me and playing games and I’m not appreciating it. And **I will let everybody know this in the review if I don’t get my product ASAP.** _ ---
**Author:** ![Gandalf](https://sellersasksellers.com/user_avatar/sellersasksellers.com/gandalf/32/90_2.png) [@Gandalf](https://sellersasksellers.com/u/Gandalf)\ **Post date:** [March 17, 2024, 8:40pm UTC](https://sellersasksellers.com/t/how-should-i-deal-with-this-buyer-who-threaten-to-report-me/3648/28 "2024-03-17T20:40:38Z")
You did exactly what you needed to do. Don’t respond to any further similar messages and just do the same with them - report as “The buyer is trying to harass or intimidate me”, and then click on “No response needed”. You won’t be penalized for FBA orders that are not delivered on time. [Previous page](https://sellersasksellers.com/t/how-should-i-deal-with-this-buyer-who-threaten-to-report-me/3648.md?page=1)