# How to refund an archived FBA order? **URL:** \ **Category:** FBA orders and Customer Services\ **Tags:** refunds, warranty\ **Created:** [November 29, 2024, 4:27pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133 "2024-11-29T16:27:34Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [November 29, 2024, 4:27pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/1 "2024-11-29T16:27:35Z")
I need to refund an order from July of 2022. The order was FBA (not that this should matter) and it has been archived. I can’t figure out how to refund the buyer for this order. ---
**Author:** ![Old-Timer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/old-timer/32/11020_2.png) [@Old-Timer](https://sellersasksellers.com/u/Old-Timer)\ **Post date:** [November 29, 2024, 4:43pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/2 "2024-11-29T16:43:49Z")
I do not have the answer to your question, but I would try the [Upload Order Related Files Adjustments [link]](https://sellercentral.amazon.com/order-reports-and-feeds/feeds/adjustments#) feature. Just as a thought. I have not used this feature in years and do not remeber if it will work on (archived) FBA orders. If that didn’t work, then I would mail a company check if the buyer provides a mailing address. I would not contact Amazon Seller Support for assistance with a 2 year old purchase. ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [November 29, 2024, 4:55pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/3 "2024-11-29T16:55:47Z")
> [@Old-Timer](#): > > If that didn’t work, then I would mail a company check if the buyer provides a mailing address. This is, of course, an option, but not a good one. For one thing, I don’t want to do it. For another, I would only refund my cut of the sale, and this would not add up to the full refund the buyer is expecting. ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [November 29, 2024, 5:27pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/4 "2024-11-29T17:27:47Z")
> [@HobbesIsMyTiger](#): > > refund an order from July of 2022 … it has been archived Why refund an order from two years ago? … warranty? Once Amazon archives the order, Amazon is done with it. We tried to look up orders from two years ago and they are all archived. Up until the time an order is archived, you have the option at the top of the order detail page to do a refund … but, after it’s archived, it isn’t going to happen on seller central. @Old-Timer 's suggestions are probably what you will be limited to. > [@HobbesIsMyTiger](#): > > For one thing, I don’t want to do it. If the item is not under warranty, we would explain that the item is past the refund period as it was purchased over 2 years ago and therefore doesn’t qualify for a refund and/or return. Customer might not be happy but waiting 2 years to get a refund is a bit much. ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [November 29, 2024, 6:02pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/5 "2024-11-29T18:02:55Z")
This is a warranty issue. The warranty on this item is 3 years. The buyer has already returned the item. ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [November 29, 2024, 7:35pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/6 "2024-11-29T19:35:27Z")
There could be couple of other options. If you and the customer use PayPal, you could send the money that way to the customer if they gave you their email address. If you and the customer are familiar with Zelle, you could send the money that way with the customer’s phone number. ---
**Author:** ![ickynicks](https://sellersasksellers.com/user_avatar/sellersasksellers.com/ickynicks/32/438_2.png) [@ickynicks](https://sellersasksellers.com/u/ickynicks)\ **Post date:** [November 30, 2024, 6:39am UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/7 "2024-11-30T06:39:37Z")
> [@HobbesIsMyTiger](#): > > The warranty on this item is 3 years If this is an expensive item, is it possible to return it to the manufacturer for repair? Then resell it as refurbished? Marilyn ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [November 30, 2024, 11:41pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/8 "2024-11-30T23:41:51Z")
When we send these back to the manufacturer, they reimburse us for the items that meet the warranty terms. There are always a couple they reject for one reason or another, but for the most part we give them warranty eligible parts and they give us money. What they do with them after that I do not know but I assume they don’t repair them. ---
**Author:** ![Tormentor](https://sellersasksellers.com/user_avatar/sellersasksellers.com/tormentor/32/6798_2.png) [@Tormentor](https://sellersasksellers.com/u/Tormentor)\ **Post date:** [December 1, 2024, 2:49am UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/9 "2024-12-01T02:49:18Z")
What about having your bank send a check to the customer for the amount? That’s what we would do if the manufacturer wasn’t reimbursing the customer directly. Our bank does this free of charge and since the check is from the bank it eliminates all the risks that come along with mailing a check. ---
**Author:** ![Uncle\_Leroy](https://sellersasksellers.com/user_avatar/sellersasksellers.com/uncle_leroy/32/10810_2.png) [@Uncle\_Leroy](https://sellersasksellers.com/u/Uncle_Leroy)\ **Post date:** [December 1, 2024, 4:43am UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/10 "2024-12-01T04:43:44Z")
> [@Old-Timer](#): > > I would not contact Amazon Seller Support for assistance with a 2 year old purchase. Why not? Seller support is always so helpful! ---
**Author:** ![papy](https://sellersasksellers.com/user_avatar/sellersasksellers.com/papy/32/7639_2.png) [@papy](https://sellersasksellers.com/u/papy)\ **Post date:** [December 3, 2024, 8:57pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/11 "2024-12-03T20:57:38Z")
> [@HobbesIsMyTiger](#): > > For another, I would only refund my cut of the sale, and this would not add up to the full refund the buyer is expecting. I think you might simply explain that after 2 years, you can only refund your portion, and that they must contact Amazon directly for the remainder. …but 4 days have passed. What did you end up doing? ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [December 4, 2024, 6:07pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/12 "2024-12-04T18:07:38Z")
> [@Old-Timer](#): > > I do not have the answer to your question, but I would try the [Upload Order Related Files Adjustments [link]](https://sellercentral.amazon.com/order-reports-and-feeds/feeds/adjustments#) feature. Just as a thought. I am trying this method now. It requires an order-item-id. Do you know if it is possible to find this for an archived order? It does not appear on the order report that I downloaded and I don’t know where else to look. I tried the [Order Adjustment Feed](https://sellercentral.amazon.com/help/hub/reference/G200387280) page but the links on that page seem to be dead. ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [December 4, 2024, 6:10pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/13 "2024-12-04T18:10:29Z")
> [@papy](#): > > you can only refund your portion I would but this violates our agreement with the manufacturer regarding warranties. We are responsible for making sure the buyer is refunded regardless of what platform we sell on. > [@papy](#): > > …but 4 days have passed. What did you end up doing? Still banging my head on this. Not enjoying it. Seller Support insists that FBA orders cannot be refunded after 30 days. Repeatedly. They also insist that there is no possible way to refund an archived order. This may be true, but I’m hoping it’s not. ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [December 4, 2024, 6:28pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/14 "2024-12-04T18:28:08Z")
> [@HobbesIsMyTiger](#): > > … > I tried the [Order Adjustment Feed](https://sellercentral.amazon.com/help/hub/reference/G200387280) page but the links on that page seem to be dead. Actually, the Order Adjustment Feed link _is_ alive, but as it pertains solely to XML FEEDs methodology - as opposed to flat-file template-uploading methodology, which is what you presumably would prefer in this situation - it only shows the ‘schema’ to be used. ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [December 4, 2024, 6:38pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/15 "2024-12-04T18:38:17Z")
Oooookay. I don’t know what to do with that. ---
**Author:** ![papy](https://sellersasksellers.com/user_avatar/sellersasksellers.com/papy/32/7639_2.png) [@papy](https://sellersasksellers.com/u/papy)\ **Post date:** [December 4, 2024, 6:52pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/16 "2024-12-04T18:52:16Z")
😖 Not trying to kick you when you’re down, but this is unfortunately a perfect example of why also keeping track of all Amazon order information in an off-Amazon spreadsheet is a good idea, especially for warranty products. For when Amazon decides to “archive” data that Sellers actually might still need. This is exactly why Amazon is _not_ our partner. ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [December 4, 2024, 6:55pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/17 "2024-12-04T18:55:10Z")
I do keep some information, but the order-item-id did not make the list. I didn’t think I would need it. ---
**Author:** ![Old-Timer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/old-timer/32/11020_2.png) [@Old-Timer](https://sellersasksellers.com/u/Old-Timer)\ **Post date:** [December 4, 2024, 7:08pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/18 "2024-12-04T19:08:45Z")
> [@HobbesIsMyTiger](#): > > Do you know if it is possible to find this for an archived order? I do not. We used to save a daily Download Order Reports that had it, but stopped back in 2018. The archived reports do not retain the order-item-id for some reason. Dang it. ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [December 4, 2024, 7:13pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/19 "2024-12-04T19:13:00Z")
Unless @Dogtamer’s XML somethingsomething has magical powers, I think im out of options re: Amazon refund. I guess it’s time to explore backup options. 😡 ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [December 15, 2024, 9:38pm UTC](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133/20 "2024-12-15T21:38:01Z")
I have had 3 more warranty issues in the past 2 weeks for orders over 2 years old and nothing I have tried to refund the original order works. Something must have changed somewhat recently, because warranties are not new, but this problem is. I used to offer refund or replacement for warranties, but now for older orders I have to offer replacement or credit on future orders, or refunds applied to more recent orders if they are repeat customers (which has its own issues). [Next page](https://sellersasksellers.com/t/how-to-refund-an-archived-fba-order/5133.md?page=2)