Hw long does a seller have to dispute a return and file a SAFE-T claim?

I’m in Italy, attending a Book Fair in Turin.

A buyer claimed that a book was damaged, and returned it. It was like new when I sent it. I think that the buyer is swapping books. Amazon issued a refund with first scan several days ago.

UPS tracking shows that it arrived at my home yesterday. Our housesitter is functionally illiterate - despite being a college student - and seems to be unable to take pictures of any pages that are damaged.

So it appears that I will have to handle this when I get back. How long do I have to file a SAFE-T claim? Do weekends count? I have a vague memory of a 48 hour period, but I cannot find it in the Amazon help files.

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I think it’s something like 30 or 60 days, so don’t worry.

Italy?? I’m jealous. :smile:

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You have 60 days to file a SAFE-T claim after Amazon takes all your money and hopes you didn’t notice.

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Confirmed… it’s 60 days. Apparently, Amazon doesn’t know that SAFE-T claims aren’t just for SFP anymore.

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If you plug in an old Order ID number, it will generate the response with 60 calendar days from the date of refunding as mentioned above.

example showing 60 calendar days

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@rms are you back from Turin? Hope you had a great and safe trip! Any update?