INFORM Act Pushback

Surely you jest with that statement. It tells nothing more than we already know by clicking on the home page banner which leads us to the account health widget which may or may not have links to items on the account info page.

It rivals with the one we got that told us we needed to address the items listed but there were no items listed. And then the email a week later that said “oops we goofed, we sent out that prior email but we didn’t mean to. You can disregard it”. But then turn around and need us to verify our business address and the only way we knew was because we were checking on the account info page and saw under the business address and phone number link that we needed to verify. The account health page widget didn’t change to the blue link until after we had verified and set the post card in motion.

Amazon attempted to give a road map with the account health page widget but the messed up by not explaining what the circle with greyed out text meant verses having a circle with blue text link. That simple explanation up front would have been very valuable to many sellers.

We thought about doing a post on NSFE with the basic instructions on how to approach this task but decided not to as we know we would receive far too many tags than we wish to handle.

We don’t use Walmart self check out as it is not our job. Sometimes we think providing information isn’t our job but instead Amazon’s job. This is one of those times.

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