Please keep us updated, and we’ll keep troubleshooting with you.
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Do not edit the photo at all, they might claim it was altered and not legitimate.
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How many Product Authenticity Complaints with High AHR impact are allowed? I am trying to get answer but not sure.
- as long as your AHR score stay above 200 or
- 5 maximum (as infringement-related policies)
- 2 maximum (as restricted products policies)
Amazon said: your account may be at immediate risk of deactivation if you reach the maximum number of repeat violations for infringement-related policies or restricted products policies in a 180-day period, regardless of your AHR. In most cases, the maximum number of repeat violations is five for infringement-related policies and two for restricted products policies.
I have product with multiple ASINs, and for like a few hundred units sale, I got 1 inauthentic claim, and my invoice was never accepted. So over time, I have already 2 ASINs being removed. Just wonder if I should stop selling for the rest ASIN or just wait until the AHR is low enough to stop. My product were refurbished but genuine. However, it is impossible to provide proof for amazon to accept.
Thanks
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Thanks for the screenshot, I am sure one authenticity complains would not hurt. and even two are ok. my question is this type of complain is solely affecting AHR. or there are other factors need to consider.
Say if you have like 10 complains within 180 days and your AHR is well above 250, would they immediately suspend you?
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I think every repeat violation is double damage from the last, so while a 1000 AHR could sustain the dings from 10 violations in a row, I don’t think 250 can.
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Thanks, that would be good actually since I just need to watch out AHR score no matter how the impact doubles. I just worry if there are other unknown criterion for immediate suspension.
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There are. An AHR over 200 doesn’t mean you won’t be suspended.
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OK. then the question is if I got like 5 inauthentic complains for 5 different Asins and AHR is still well above 250. should I worry about immediate suspension ?
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Different violation types impact your account differently. Inauthentic complaints or other kinds of complaints that you can clear up by submitting invoices for (such as used-sold-as-new) won’t shut your account down unless they tank your AHR too far. Other types of violations such as forbidden RA/dropshipping practices will get you suspended regardless of your AHR.
In your case, I would take the inauthentic complaints seriously, but they are not likely to get your account suspended unless your AHR falls too far.
As @GGX mentioned, repeat violations on an ASIN have increasing penalties (there is a maximum but I can’t remember exactly where. I think it caps at 64 points per “high impact” violation, but I need to double check that.) so that is something to watch out for if your AHR is near the 200 borderline.
I have never seen this message from Amazon. I don’t know what sorts of limits they are talking about.
If you are selling them as used, you generally don’t need invoices. I have never sold anything refurbished, so I don’t know what the invoice requirements are. If you are selling them as new, you should stop immediately as you need invoices and you are not selling new products.
Welcome to SAS!
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Thanks for the information.
i sell them as used. (it is seller refurbished to be precisely), however, they still ask for receipt for every inauthentic claim. and I have not way to provide the type of receipts they wanted.
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The problem is there is no new offering, so used listing will be in the buy box and many of customers thought they were buying new. So when received used. they would be disappointed. and because the used item has no retail box. some of them think it is a knock off… and this only need to happen once for your listing to be removed.
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Amazon’s a bad platform for refurbished items, because they do ask people for invoices as if they were new items, which you obviously cannot provide.
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Aye, and apparently Amazon is undertaking a sea-change with the Amazon Renewed Program itself:
In a rare rollback of ill-considered policy, Cooper posted an update to that NSFE discussion last week:
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instead of unsuccessful appealing, what would happen if you simply acknowledge every inauthentic claim you got. I know the listings will be removed for sure. But at least there will be no impact on AHS?
It seems not making much sense to me as if you get away with AHS impact so easily by just acknowledging them? did I miss something? was there a catch for acknowledging every violation?
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If your AHR as getting borderline this might be the best plan, especially if you have a few repeat violations dragging down your score hard that you can clear all at once.
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