# Is this typical with how they handle missing item cases now?

**URL:** <https://sellersasksellers.com/t/is-this-typical-with-how-they-handle-missing-item-cases-now/2981>\
**Category:** Discrepancies in Shipment and Receiving\
**Tags:** lost-inventory, seller-support, fba\
**Created:** [December 21, 2023, 2:55am UTC](https://sellersasksellers.com/t/is-this-typical-with-how-they-handle-missing-item-cases-now/2981 "2023-12-21T02:55:53Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![GGX](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/g/87869e/32.png) [@GGX](https://sellersasksellers.com/u/GGX)\
**Post date:** [December 21, 2023, 2:55am UTC](https://sellersasksellers.com/t/is-this-typical-with-how-they-handle-missing-item-cases-now/2981/1 "2023-12-21T02:55:53Z")

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![image](https://sellersasksellers.com/uploads/default/original/2X/4/43deabc5add318186ed861f50a066d9eb3667170.png)

The initial case was submitted 14 days ago

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**Author:** ![Tried\_Tested](https://sellersasksellers.com/user_avatar/sellersasksellers.com/tried_tested/32/10_2.png) [@Tried\_Tested](https://sellersasksellers.com/u/Tried_Tested)\
**Post date:** [December 21, 2023, 3:04am UTC](https://sellersasksellers.com/t/is-this-typical-with-how-they-handle-missing-item-cases-now/2981/2 "2023-12-21T03:04:48Z")

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The verbiage seems familiar for non-MFI cases that have been esclated to another, no-name, department.

But for MFI cases:  
My cases have never taken this long.

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**Author:** ![VTR](https://sellersasksellers.com/user_avatar/sellersasksellers.com/vtr/32/14279_2.png) [@VTR](https://sellersasksellers.com/u/VTR)\
**Post date:** [December 21, 2023, 3:40am UTC](https://sellersasksellers.com/t/is-this-typical-with-how-they-handle-missing-item-cases-now/2981/3 "2023-12-21T03:40:02Z")

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My recent inventory issues have been over 10 days and climbing too. It is kind of normal as they focus on outbound performance and let the rest pile up.