I had a chargeback claim, nothing too unusual, fraud return switcheroo, didn’t received his full refund, not happy…the usual. Anyways, it was denied 3 days ago, pretty standard. The order now reads “You are not responsible, we successfully defended the chargeback.” Anyways, I waited 24 hours, 2 d…

Just to update our charge dispute…Amazon successfully defended it and it also came off ODR right away today.

One thought is Amazon has been revamping seller central as they get ready to move everyone over to the “Next Gen Selling” format and stats and numbers are floating in and out. Can’t count the number of times that we have had to refresh the seller central home page to see things appear and disappear. …

[image] Lost_My_Marbles: The other thought is Amazon is waiting to see if the customer refiles the claim and/or already has the rebuttal claim in progress and so is waiting before making the removal. It’s not this. Amazon notifies the seller when a chargeback is reopened, and Amazon doesn’t h…

Well I just got off chat with seller support, actually got a pretty decent guy who shockingly understood my issue, agreed with me, read the same quoted policy, reached out to his contacts, and then reiterated that the case has to be transferred to the Chargeback team. I don’t know why, but like I s…

[image] RandomSeller136: Anyways, hopefully this is just a hiccup, if not, at least a warning to others that any filed chargeback claim, regardless of the outcome, now counts against ODR (which sounds absolutely ludicrous) As the current reigning chargeback champion of SAS, I can tell you tha…

[image] RandomSeller136: now my case is “transferred” and I simply have to wait on an email response from them with no timeframe. Still waiting? :grimacing:

Never received any sort of response from anybody…the defect stayed counting against me. The Chargeback still says “not responsible, we successfully defended”. Absolutely nothing changed, was not re-opened or anything. I had plenty of leeway as far as the staying under 1% ODR goes, so that never w…

I have one of these now that I expect to win…will update you guys once it’s been decided on whether it fell off or not.

Our Mar 14, 2025 chargeback was defended and fell off automatically. Purchase date was Sun, Feb 9, 2025 (inside the 60 day window)

Nice, @Jenga244 ! Not enough seller wins lately so this feels huge.

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Issue with a denied "Chargeback Claim", did something change?

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