# Live support seems to have been handed over to call centers. **URL:** \ **Category:** Selling on Amazon\ **Tags:** seller-support\ **Created:** [December 13, 2024, 7:28pm UTC](https://sellersasksellers.com/t/live-support-seems-to-have-been-handed-over-to-call-centers/5223 "2024-12-13T19:28:49Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Thelunatick](https://sellersasksellers.com/user_avatar/sellersasksellers.com/thelunatick/32/6233_2.png) [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Post date:** [December 13, 2024, 7:28pm UTC](https://sellersasksellers.com/t/live-support-seems-to-have-been-handed-over-to-call-centers/5223/1 "2024-12-13T19:28:49Z")
It used to be when you got to live support it was USA based and they solved the problem. Now they are just as bad as the e-mail reps. They tell you they will take care of the issue and 2 hours later send you snippets from a form letter. It’s insane that to get any support you have to jump trough so many hoops. These are the same people that e-mail me every day to sign up for Customer service by Amazon. No thank you. ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [December 13, 2024, 7:39pm UTC](https://sellersasksellers.com/t/live-support-seems-to-have-been-handed-over-to-call-centers/5223/2 "2024-12-13T19:39:38Z")
I haven’t had gotten to a US rep in years. > [@Thelunatick](#): > > These are the same people that e-mail me every day to sign up for Customer service by Amazon. Not in a million years. ---
**Author:** ![Pepper\_Thine\_Angus](https://sellersasksellers.com/user_avatar/sellersasksellers.com/pepper_thine_angus/32/56_2.png) [@Pepper\_Thine\_Angus](https://sellersasksellers.com/u/Pepper_Thine_Angus)\ **Post date:** [December 13, 2024, 7:45pm UTC](https://sellersasksellers.com/t/live-support-seems-to-have-been-handed-over-to-call-centers/5223/3 "2024-12-13T19:45:39Z")
> [@HobbesIsMyTiger](#): > > I haven’t had gotten to a US rep in years. I forget who the “best” was, but it was catalog team, Was it Brazil? ---
**Author:** ![Old-Timer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/old-timer/32/11020_2.png) [@Old-Timer](https://sellersasksellers.com/u/Old-Timer)\ **Post date:** [December 13, 2024, 8:00pm UTC](https://sellersasksellers.com/t/live-support-seems-to-have-been-handed-over-to-call-centers/5223/4 "2024-12-13T20:00:34Z")
I have never spoken with the Catalog team over the phone, but the Advertising Support Department seems to have US representatives. Side note: I feel as if the mods or CM’s on the NSFE are in the USA. I could be wrong. ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [December 13, 2024, 8:10pm UTC](https://sellersasksellers.com/t/live-support-seems-to-have-been-handed-over-to-call-centers/5223/5 "2024-12-13T20:10:56Z")
> [@Old-Timer](#): > > … > Side note: I feel as if the mods or CM’s on the NSFE are in the USA. I could be wrong. I think that’s true of most, but not all - I recently saw a member of the FMT-CMT publicly state that they were domiciled offshore. ---
**Author:** ![Pepper\_Thine\_Angus](https://sellersasksellers.com/user_avatar/sellersasksellers.com/pepper_thine_angus/32/56_2.png) [@Pepper\_Thine\_Angus](https://sellersasksellers.com/u/Pepper_Thine_Angus)\ **Post date:** [December 13, 2024, 8:18pm UTC](https://sellersasksellers.com/t/live-support-seems-to-have-been-handed-over-to-call-centers/5223/6 "2024-12-13T20:18:18Z")
Yes, most forum mods are usa, or were during the OSFE ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [December 13, 2024, 10:40pm UTC](https://sellersasksellers.com/t/live-support-seems-to-have-been-handed-over-to-call-centers/5223/7 "2024-12-13T22:40:23Z")
> [@Pepper\_Thine\_Angus](#): > > I forget who the “best” was, but it was catalog team, Was it Brazil? And then one thinks of @Tried_Tested & Brazil … ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [December 13, 2024, 10:40pm UTC](https://sellersasksellers.com/t/live-support-seems-to-have-been-handed-over-to-call-centers/5223/8 "2024-12-13T22:40:58Z")
> [@Dogtamer](#): > > I recently saw a member of the FMT-CMT publicly state that they were domiciled offshore. We have seen one state from Canada … ---
**Author:** ![Thelunatick](https://sellersasksellers.com/user_avatar/sellersasksellers.com/thelunatick/32/6233_2.png) [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Post date:** [December 16, 2024, 1:40pm UTC](https://sellersasksellers.com/t/live-support-seems-to-have-been-handed-over-to-call-centers/5223/9 "2024-12-16T13:40:52Z")
They also like like rugs. I have an issue with images that I did not contribute. 2 reps in a row told me they were able to delete the images, then the e-mail to the case states they sent a message to the internal team for them to do it. The first was a reply that I have to delete them (which I can’t) I am waiting on the 2nd. ---
**Author:** ![papy](https://sellersasksellers.com/user_avatar/sellersasksellers.com/papy/32/7639_2.png) [@papy](https://sellersasksellers.com/u/papy)\ **Post date:** [December 31, 2024, 7:53pm UTC](https://sellersasksellers.com/t/live-support-seems-to-have-been-handed-over-to-call-centers/5223/10 "2024-12-31T19:53:19Z")
Late to the thread, but @Thelunatick some Sellers have reported better luck getting US-based reps when they call during business hours in the Pacific time zone, especially the noon to 3pm window (which for me over in the Eastern time zone would be 3-6pm).