Try to open a case … as discussed above.
Use the Amazon image of tracking and highlight the 2/20/2025 attempted at delivery.
After opening case … if you can, create a post on NSFE stating your case about using Amazon Buy Shipping and meeting all the requirements only to be denied. Put your CaseID at the end and ask @Cooper_Amazon to look into for you. Cooper helped us out with our issue with compliance team not following their Amazon guidelines.
Your sure tracking was physically scanned before ship by date?
He’s good … provided info above
https://test.sellersasksellers.com/t/lost-a-z-for-inr-on-claims-protected-order/5700/10?u=lost_my_marbles
Alternatively, you might want to try jeff@ first, just to avoid NSFE onboarding.
Should I try jeff@ first before opening a case?
Out of curiosity, has the package been delivered to the recipient or the shipper?
I have not noticed a delivered scan. Is the package still in limbo?
Not delivered, but it appears it was resent to a pickup point in their city on March 8.
Darn.
That makes things a little more difficult because there is still a chance the package may be returned to shipper. And, you may even be charged the FedEx Return To Sender Shipping Fee Adjustment, if that occurs.
I would wait until the package has a final delivery scan before opening a case with seller support.
Since it is Claims Protected, does it really matter if it is delivered or not in terms of waiting for it to be delivered or returned?
Yes it matters.
Claims Protected does not cover all claims.
For example, if the tracking shows the item was returned to sender, even if the tracking also shows it was never actually delivered back to the sender, you are not covered. Amazon expects that you received the item back, and therefore owe a refund.
Thanks. I’m urging the customer to go pick up their free order. Hopefully they will.
@Setalpz update please?
I’m trying to get in contact with the mobile home park to get directions where this specific lot is, so that I can redirect FedEx to deliver it to their home address. If I get that to occur, I’ll open a case to appeal the unappealable A-Z.
Just saw this post and thought the highlighted line is one of the most hilarious statements to come out of an Amazon rep’s mouth. I got a retro charge for a similar scenario years ago but it requires a LOT of effort on the buyer’s part. I had a buyer give acknowledgement of receipt and full approval for a retro charge in the message system but that was not good enough for support.
Getting a message thru to the buyer to call in the retro charge is another hurdle.
I’ve seen Seller Support argue with customers who asked to be recharged, basically telling them that they could, but wouldn’t.
