When one person has a problem, maybe it’s their computer, maybe it’s their browser, maybe it’s their cookies — but when multiple people have the exact same problem, it’s the coding. Period.
Support telling us to clear our cache, try another browser, etc. — those are fidget spinners, and fidget spinners are incapable of fixing bad code.
Support giving us a new fidget spinner is their way of deflecting the blame AS IF giving it a few more spins will summon the genie or Tinker Bell or get us back to Kansas.