More ways for returns -- any sellers' dream

Saw this today on the Retail Dive site.

UPS to acquire Happy Returns from PayPal

Just what we all need – more and better ways for people to return stuff they should never have purchased in the first place… :grimacing: :grimacing: :face_with_symbols_over_mouth: :face_with_symbols_over_mouth: :face_with_symbols_over_mouth:

https://www.retaildive.com/news/ups-acquires-happy-returns-reverse-logistics/697958/?utm_source=Sailthru&utm_medium=email&utm_campaign=Issue:%202023-10-30%20Retail%20Dive:%20Operations%20[issue:55945]&utm_term=Retail%20Dive:%20Operations

Me thinks ya might be missing some contextual content in ya post :arrow_up:

{{{ Edit … so you edited it in whilst me posted :upside_down_face: }}}

Yeah, something glitched. Hopefully it’s fixed now.

“Using it’s returns portal, Happy Returns offers box-free returns that are shipped and sorted before being sent back to its more than 800 merchant customers.”

Golly, Sargeant ■■■■■■, what could go wrong? And why is C-A-R-T-E-R a naughty word?

It’s actually not a bad program. Essentially people bring their returns to a participating UPS store or other location, they process the return and throw them all in a single box. All the stuff is sent together back to the retailer’s return processing location, where either they grade returns or just toss the boxes onto a pallet to sell to a liquidator.

It drastically reduces the return shipping costs compared to having customers rebox and put on a USPS label to have it shipped back to them piece by piece.

I thought it was a stupid idea at first, because who wants to go to a physical store to return something they bought online? Well apparently tons of people find that more convenient somehow. I guess I’m biased because printing a shipping label is no big deal for me as I run a business. Apparently that’s more of a hassle for some people than going to a B&M location to drop a return.

I don’t disagree with the premise. MY issue is that everyone wants to make it EASY for ‘buyers’ to return stuff.

How about making it just a LITTLE less ‘easy’ so they have to actually put in some effort (and maybe think harder BEFORE they buy something) and then decide to return it.

“Easier” is a slippery slope that can lead to sellers getting screwed more often than they are already by the pampered brats on Amazon.

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Well, he was a President, so it’s OBVIOUSLY a political statement… :laughing: :laughing: :laughing:

One issue with ecommerce is you can’t physically look at the product you’re buying, so easy hassle free returns is what makes people comfortable with buying on a website.

If an ecommerce store (that charges full retail) offers anything other than easy returns (with all costs paid by the store), I’m hesitant to buy not because I plan on returning it, but because I’m suspicious that they have product quality issues if they’re afraid of returns. Full retail prices = margins that can absorb the cost of returns.

If a store has a restrictive return policy or expect the buyer to foot the costs for it, then they better be cheaper than other stores.

Back when Jet was a thing they actually had somewhat of a right idea with this. They offered buyers a discount if they agreed to give up free returns, I think the reason that didn’t take off is they made the buying process too complex. People don’t really want to presented with 4 different discount options each with a caveat when they’re buying something.

The reason why I sell on Amazon isn’t because it’s a fair marketplace, or because they protect me from buyer fraud, it’s because that’s where the volume is because they won over buyers at the expense of sellers. I’d say most of my refund/return rate is because of fraud (back when I had returns shipped back to me, it was obvious someone used them and returned them, or returned a completely different item, empty box, etc), but I don’t mind because I know those policies got me 20X the sales volume that I’d get on any other platform. It’s some of the new no-return policies on some products that are really getting to me now because it’s leading to problems. Look around and you’ll see reviews like “I got a damaged product, can’t return it, never buying this brand again!” And if they keep this up I’m afraid that buyers will start shopping elsewhere besides Amazon.

If a channel has a high amount of returns/buyer scams, just calculate what % of sales that’s costing you (over what’s expected), and tack that on to the price.

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This! So many n-um-nuts doing online drunk shopping and then taking no responsibility for it. Need more media shaming for drunk shopping.

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And I don’t disagree, and those issues might go a ways to explaining more people going BACK to shopping in stores.

The bigger societal problem is finding the ones that Amazon and others have not put out of business.

This consumer is an example of why American companies have a return problem as well as a societal debt problem.

For the uninitiated, this is Caleb Hammer…

My wife watches this show and reminds me daily how grateful she is that we manage money well. (and by we, I mean her)

You know Instacart offers a financing option for groceries now?

Imagine paying for this week’s groceries 6 months from now.

They are late to the party. WAY back when we were living in Illinois – about 1969 to 1975 – the grocery chain Dominick’s started taking credit cards for groceries.

This was before Debit cards became a ‘thing’ and their business pretty much exploded for a while. The grocery carts started filling up with steaks, shrimp, lobster and so on instead of ground beef at 49 cents a pound.

There were a number of people having to file bankruptcy well after the food had been eaten. Unlike the casino, there were no “are you eating over your budget” signs in the stores.

It’s a never ending cycle for humanity as a whole. All variations on prior themes and all harken back (or hearken back) to failures to learn from the past.

Different versions are out there, but The one who does not remember history is bound to live through it again

George Santayana

I have to say that’s equal parts hilarious and sad at the same time.

I’ve met people who see their credit card line as free money they can spend so there’s definitely a problem in the mentality there.

PayPal is no longer investing in new businesses, and trying to get as much as it can out of its former investments.

UPS gets a new offering for its existing businesses for what appears to be an undisclosed sum.

This business also synergizes with UPS a lot better. UPS has a huge network of stores to handle these returns as well as the logistics network.

If you use UPS stores expect longer lines in the future because of this.

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Jet did not take off because they cynically created the site to sell to Amazon, and when Amazon passed on the company, they had to scramble to try to run it.

They, of course, sold to Walmart who took longer to find out that jet did not know as much about online retail as Walmart did, and they shucked the Jet folks and started to really grow Walmart.com.

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I saw this article a while back… Walmart’s CEO said they got a lot out of Jet

Of course, nobody’s gonna come out and say spending 3 billion was a bad decision and they wouldn’t do it again.

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They probably did learn a lot. If you have a $3.3 BILLION screw up you are going to learn on the fly how to not flush all the cash down the drain.

Not far removed from “Houston, we have a problem.”

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