I am absolutely positive, Amazon is Bipolar!
So on Wednesday Morning we get the email I talked so much about above.
Then Wednesday Afternoon, we get a Warning about being switched to AHT since our we shipped items early;
You handed off packages to carriers on average 2.1 calendar days before your promised handling time.
Today (Friday) it is already down to 2.0, we always tried to keep it below 1.7 for a buffer.
Talked about this upthread too.
This afternoon (Friday) on my Seller central page;
Actions
Investigate account health risk
A critical event has occurred causing your account to be at risk of deactivationWhen clicking on it I see this…
Your seller-fulfilled offers are at risk of deactivation
- Your On-Time Delivery Rate is 87.5%; the target is 90%.
To avoid deactivation of your seller-fulfilled offers, monitor your performance metrics and maintain rates that meet minimum standards. Go to the Customer Service Performance and Shipping Performance page for more details.
Wait, wait, wait wait, in the last two days you (Amazon) told me I was warned about shipping to fast, now what!
So I thought, ok, I may have shipped a media mail item, and it did not arrive on time. Experience told me it would.
So I go to the order number that had the problem. I actually shipped it Ground (disadvantage) Advantage on time, actually one day early, it was scanned on time, and arrived late. And I shipped it with Amazon shipping, and it has the “Claims Protected” badge. USPS just had it arrive a few days late.
So in a three day window we are punished for shipping to fast, and shipping to slow, with a Claims Protected Guarantee on that shipment from Amazon.
