New one, Trademark violation for FDA

Selling on Amazon
1

For a facemask that we haven’t sold in years,
The manufacturer added it because of all the cheep not up to FDA standard Masks.

Amazon actually expects us to get permission from the FDA to use the term FDA registered

We don’t have edit control over the item so I opened a case to remove the term. SS tells us

Hello from Amazon Selling Partner Support,

Thank you for contacting us regarding the ASIN B08YC7JBZ9.

The product detail page for this product uses the rights of another rights owner: food and drug administration. And we have not been able to confirm that you are authorized to use this information on the product detail page.

Please know that before we can process your request, we need you to provide the following information:

  • Please provide Letter of Authorization in which we are able to see you’re part of the brand, this will help us to troubleshoot further.

I look forward to completing my investigation of your concern once the required information is provided.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

Yeah, Please provide us with evidence you can use the term so we can remove it.

6 Likes
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I know moot point, but the fda doesn’t own any “rights”

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If it is FDA registered, whatever that means, there must be documentation that it is which can be provided.

Seems similar to the FCC registration requirements for devices which generate RFI.

Even if the message is garbage, the intent should be possible to meet.

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Problem is they want a letter from the FDA,
Forget the fact they they are closed tomorrow, there is no way to get the letter probably in the next 5 months

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Now they want a letter of authorization from the brand to edit the listing to remove FDA.

I think I will just delete the listing and take the hit for now.

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Somehow I managed to get through to them and they edited the page.

I submitted the appeal got the hit off the page and deleted the item.

48 hours later I get hit with another e-mail how it is still in violation but nothing on account health, I hope because I no longer have it in my inventory.

It seems Amazon is just trying to deflect the blame onto it’s 3p sellers when there is a trademark issue.

3 Likes