Meanwhile, the push to AHT is expanded to those distant players selling on dot com …
Changes to handling and transit time settings for orders shipped to the US
August 28, 2024
Changes to handling and transit time settings for orders shipped to the US
Fast and accurate delivery is essential for customers and often determines where they choose to shop. Over time, we’ve learned that the best way to ensure reliable on-time delivery for customers is to set accurate handling and transit times, and to choose reliable shipping services.
To ensure the accuracy of our promised delivery dates, we’re making the following changes:
- Transit time settings: Starting October 25, 2024, the transit time settings for shipping from China to the continental US (all states in the contiguous US, excluding Hawaii, Alaska, and US protectorates) will change. You’ll have more transit time ranges to choose from on your shipping templates, with options ranging from 2-4 days to 14-20 days.
The maximum transit time will be reduced from 28 days to 20 days. If you currently have 14-28 days as your manually set transit time, it will automatically be updated to 14-20 days as a part of this change.
- Handling time settings: Automated handling time will now automatically set a more accurate handling time for SKUs sold on Amazon.com and shipped from warehouses outside the US. Automated handling time sets a handling time for each SKU based on how long it has historically taken you to process orders and hand them to carriers. If you have no shipping history for a SKU, your manually set handling time will be used.
Starting October 25, to help improve accuracy, we’ll enable automated handling time if your manually configured handling time is two or more days slower than your actual handling time (known as a handling time gap). If automated handling time is enabled for this reason, you won’t be able to disable it.
If needed, you can request a manual handling time override for custom-made, media, and heavy and bulky SKUs. Any exempted SKU won’t receive on-time delivery rate (OTDR) protection from late deliveries.
To help you keep in good standing with other account health metrics related to handling time, your late shipment rate will be protected from late shipments if you have automated handling time enabled.
To review your current handling time, go to the Fulfillment Insight dashboard.
It will be interesting to see the fallout over this and whether or not it will reign in any of the players from the other side of the world.