# NSFE: HELP! Brazil Seller Support Closed Account Which Closed US Amazon Account **URL:** \ **Category:** NSFE Talkback\ **Tags:** seller-support, brazil-marketplace, amazon\ **Created:** [February 21, 2024, 2:36am UTC](https://sellersasksellers.com/t/nsfe-help-brazil-seller-support-closed-account-which-closed-us-amazon-account/3429 "2024-02-21T02:36:26Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [February 21, 2024, 2:36am UTC](https://sellersasksellers.com/t/nsfe-help-brazil-seller-support-closed-account-which-closed-us-amazon-account/3429/1 "2024-02-21T02:36:26Z")
> [@](#): > > [HELP! Brazil Seller Support Closed Account Which Closed US Account](https://sellercentral.amazon.com/seller-forums/discussions/t/e337ed9c-41e3-4961-9b38-9aa4e43f09fe?postId=e337ed9c-41e3-4961-9b38-9aa4e43f09fe) > by Seller\_EkbLZUYSpmJEy > an hour ago > > [**Posting for a long time fellow seller.**](https://test.sellersasksellers.com/t/emergency-help-account-closed-by-seller-support-when-asking-about-options-on-marketplace-closure/3214/599?u=papy) Short version … Seller contacted Brazil Seller Support with a question and the Brazil Seller Support closed his Brazil account which closed his US .com account. It’s been 4 weeks or so … some progress has been made but his US .com account still isn’t back up. > > @SEAmod @KJ\_Amazon @Cooper\_Amazon @Xander\_Amazon > > Tagging a few mods to gain attention to help. We can be an intermediate contact to establish a direct link to the effected seller if needed. > > * * * > > Hello Forum Mods/Escalation Team, > > a. I’m emailing seller mods in the hopes that the matter is resolved in a timely manner. It has been 4 weeks since my account was closed in error by Seller Support in Brazil. > > b. I have been communicating with [Jeff@amazon.com](mailto:Jeff@amazon.com) but because the case they opened was through the case system, the case was closed since I couldn’t respond to an action and the matter was left at my desired resolution. > > c. I already closed the conflicting account that was halting full reinstatement of my original account with my original login, and we need to resolve it from there. > > – o – > > Case 14677407321 was closed without resolution but the issue was there was a conflicting account open and full reinstatement of [merchant token] couldn’t take place until the conflicting account was closed. > > Conflicting account has been closed. See: case 14788716381 and case 14792026631 > > Please provide next steps/resolution to reinstate [merchant token] with original primary email [primary email] - as per case 14677407321, .mx, .ca and .br marketplaces have to be reinstated like .com as well as connecting my primary email, [primary email] to reinstate full access. > > My full contact: > > [xxxxxxxxxxxxxx] and [Time Zone] > > Please do not open an action within the case as I can’t respond to the action. > > Best, > > T\_T [https://test.sellersasksellers.com/t/emergency-help-account-closed-by-seller-support-when-asking-about-options-on-marketplace-closure/3214?u=papy](https://test.sellersasksellers.com/t/emergency-help-account-closed-by-seller-support-when-asking-about-options-on-marketplace-closure/3214?u=papy) ---
**Author:** ![packetfire](https://sellersasksellers.com/user_avatar/sellersasksellers.com/packetfire/32/4111_2.png) [@packetfire](https://sellersasksellers.com/u/packetfire)\ **Post date:** [March 10, 2024, 5:59pm UTC](https://sellersasksellers.com/t/nsfe-help-brazil-seller-support-closed-account-which-closed-us-amazon-account/3429/2 "2024-03-10T17:59:35Z")
Suddenly, I also have a Brazil marketplace account. I hesitate to bring it up with Amazon, given the above Suggestions? ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [March 10, 2024, 6:14pm UTC](https://sellersasksellers.com/t/nsfe-help-brazil-seller-support-closed-account-which-closed-us-amazon-account/3429/3 "2024-03-10T18:14:15Z")
> [@packetfire](#): > > … > Suggestions? I would advise doing nothing @ all, at least for the moment, while waiting to see if Amazon dispatches a Notification that the Brazilian Marketplace account requires Credit Method Manager to be updated. This presupposes that you do not already have one of the multiple forms of Offer-Listing synchronization in place for the Canadian and/or Mexican Marketplaces. It is often recommended to follow the same methodology that has worked in the past for those latter two, breaking all synchronization possibilities and placing the Brazilian account in Vacation Mode, but @ this point in time I really think it’s better to wait & see what develops, as things are obviously in a state of flux. On a related note: there have been multiple reports that when Amazon Sao Paulo attempts to ‘ping’ a credit card for verification purposes, a Fraud Alert is issued to the holder, so it might advisable to proactively notify your institution of that possibility occurring at some unspecifiable future date. ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [March 10, 2024, 7:32pm UTC](https://sellersasksellers.com/t/nsfe-help-brazil-seller-support-closed-account-which-closed-us-amazon-account/3429/4 "2024-03-10T19:32:48Z")
> [@packetfire](#): > > Suggestions? It was added to us along time ago. The only thing we suggest is that you check to see that you have no listings in Brazil if FMB and then make sure the Brazil marketplace is set on vacation mode. We do not do FBA but there is a toggle as to whether or not you allow Amazon to buy and sell your product. Others who do FBA might chime in on the pros and cons of doing this. Amazon added our credit card to the Brazil marketplace (we didn’t). There is a warning on the Brazil marketplace for us to add a deposit method. We have not and do not intend to. It has not effected the US (.com) marketplace. So in short … vacation mode and do nothing at this point (especially do NOT contact Brazil support). ---
**Author:** ![ASV\_Vites](https://sellersasksellers.com/user_avatar/sellersasksellers.com/asv_vites/32/48_2.png) [@ASV\_Vites](https://sellersasksellers.com/u/ASV_Vites)\ **Post date:** [March 10, 2024, 8:18pm UTC](https://sellersasksellers.com/t/nsfe-help-brazil-seller-support-closed-account-which-closed-us-amazon-account/3429/5 "2024-03-10T20:18:23Z")
You’re lucky. We got it last Sunday and it locked up our account saying our CC was invalid. I could do nothing. Had to add my partners version of our shared biz card to the account, added it to all marketplaces and it fixed the issue. I wasn’t the only community member here that this happened to either. On vacation Brazil went and that’s that. Anyone with a unified North American account will get Brazil eventually even though Brazil is in South America. ---
**Author:** ![Image](https://sellersasksellers.com/user_avatar/sellersasksellers.com/image/32/55_2.png) [@Image](https://sellersasksellers.com/u/Image)\ **Post date:** [March 11, 2024, 12:01am UTC](https://sellersasksellers.com/t/nsfe-help-brazil-seller-support-closed-account-which-closed-us-amazon-account/3429/6 "2024-03-11T00:01:08Z")
> [@ASV\_Vites](#): > > Anyone with a unified North American account will get Brazil eventually even though Brazil is in South America. While I understand this, I want to give my opinion on South America. Now don’t get me wrong, another vertical in our company has done very profitable work in country(s) in Central and South America. However, we have found eCommerce to be problematic in the region. Our products, and products we are a stocking distributor for are very, very desirable for those in the region. We started, selling and enjoyed the big bump in orders about 9 years ago. After 6 months it was clear, this is going to be a problem. The governments in the region including Brazil intercept the orders, customers never get them. We even had people beg us to sell to them and do TT’s to our bank. We send the order, they never get it. It is so odd, since our other vertical, we fly into country, rent a plane or rotary wing aircraft and do our job. No one knows we are there, we depart, the work is done all are happy. eCommerce no such thing. Everyone wants a piece of the action. Amazon is dead wrong on wrapping a country in that has such corruption related to imports from America, and likely other country’s. ---
**Author:** ![Pepper\_Thine\_Angus](https://sellersasksellers.com/user_avatar/sellersasksellers.com/pepper_thine_angus/32/56_2.png) [@Pepper\_Thine\_Angus](https://sellersasksellers.com/u/Pepper_Thine_Angus)\ **Post date:** [March 11, 2024, 12:17am UTC](https://sellersasksellers.com/t/nsfe-help-brazil-seller-support-closed-account-which-closed-us-amazon-account/3429/7 "2024-03-11T00:17:43Z")
Just put Brazil on vacation when it shows up. ---
**Author:** ![packetfire](https://sellersasksellers.com/user_avatar/sellersasksellers.com/packetfire/32/4111_2.png) [@packetfire](https://sellersasksellers.com/u/packetfire)\ **Post date:** [March 11, 2024, 4:10am UTC](https://sellersasksellers.com/t/nsfe-help-brazil-seller-support-closed-account-which-closed-us-amazon-account/3429/8 "2024-03-11T04:10:20Z")
> [@Lost\_My\_Marbles](#): > > make sure the Brazil marketplace is set on vacation mode Yeah, I did that, as I clearly have a BRAZILIAN reasons to do that! 😉 But when do I get my free tickets from Amazon for my Brazilian Vacation now that I have enabled Brazilian Vacation Mode? ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [March 11, 2024, 4:14am UTC](https://sellersasksellers.com/t/nsfe-help-brazil-seller-support-closed-account-which-closed-us-amazon-account/3429/9 "2024-03-11T04:14:06Z")
> [@packetfire](#): > > But when do I get my free tickets from Amazon for my Brazilian ~~Vacation~~ Wax Job? Just as soon as Amazon establishes the Brazilian fee to cover it ??? 😏 ---
**Author:** ![Best\_Handmade\_Soaps](https://sellersasksellers.com/user_avatar/sellersasksellers.com/best_handmade_soaps/32/3121_2.png) [@Best\_Handmade\_Soaps](https://sellersasksellers.com/u/Best_Handmade_Soaps)\ **Post date:** [March 11, 2024, 7:22am UTC](https://sellersasksellers.com/t/nsfe-help-brazil-seller-support-closed-account-which-closed-us-amazon-account/3429/10 "2024-03-11T07:22:53Z")
You may also want to check your FBA settings to make sure your listings don’t populate to global markets. There are I think 2 or 3 settings for that you need to turn off if they aren’t already. -Ana ---
**Author:** ![ASV\_Vites](https://sellersasksellers.com/user_avatar/sellersasksellers.com/asv_vites/32/48_2.png) [@ASV\_Vites](https://sellersasksellers.com/u/ASV_Vites)\ **Post date:** [March 12, 2024, 6:05am UTC](https://sellersasksellers.com/t/nsfe-help-brazil-seller-support-closed-account-which-closed-us-amazon-account/3429/11 "2024-03-12T06:05:42Z")
My other account got Brazil yesterday I guess. No issues, it’s just there. Didn’t check yesterday but did on Sat so it’s a Sunday thing I guess. Why don’t they do this on Friday nights while they are at it… 🙄 ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [March 12, 2024, 12:23pm UTC](https://sellersasksellers.com/t/nsfe-help-brazil-seller-support-closed-account-which-closed-us-amazon-account/3429/12 "2024-03-12T12:23:27Z")
> [@ASV\_Vites](#): > > Why don’t they do this on Friday nights No lights on Sunday night? > **Ummmm** > > Think about it 😉 ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [March 24, 2024, 8:10pm UTC](https://sellersasksellers.com/t/nsfe-help-brazil-seller-support-closed-account-which-closed-us-amazon-account/3429/13 "2024-03-24T20:10:50Z")
> [@ASV\_Vites](#): > > My other account got Brazil yesterday I guess. No issues, it’s just there. Didn’t check yesterday but did on Sat so it’s a Sunday thing I guess. > … As of [14Mar2024 (link, SAS, related thread)](https://test.sellersasksellers.com/t/emergency-help-account-closed-by-seller-support-when-asking-about-options-on-marketplace-closure/3214/1014), the SoA Account from which I’ve always posted to both the ASF & SAS has been, at last, “borged” by the involuntary addition of the Brazilian Marketplace. I’ve been expecting it to happen for years, ever since the original hullabaloo which ‘Original Susan’ played a hand in damping down, @ least until other Amazon-internal factors came into play. Ten days on, I’m still quite determined to do what I recommended in my initial **[reply](https://test.sellersasksellers.com/t/nsfe-help-brazil-seller-support-closed-account-which-closed-us-amazon-account/3429/3)** to our friend @packetfire’s topic/thread-opening post : > [@Dogtamer](#): > > … > I would advise doing nothing @ all, at least for the moment, while waiting to see if Amazon dispatches a Notification that the Brazilian Marketplace account requires Credit Method Manager to be updated. > … Upon further reflection, I suspect that there’s probably a likely probability that I was rather remiss in not also recommending monitoring any possible notification, with regards to this particular GEI-spawned (“Global Expansion Initiative”) snafu, showing up in Credit Method Manager’s accompaniment functionality, Deposit Method Manager.