Can Amazon remove buyer feedback?
Removal of feedback
We will remove feedback if we determine that doing so is necessary for one or more of the following reasons:
The feedback includes words commonly understood to be obscene or profane.
The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”
So it doesn’t qualify …
As to the violation …
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Relating to Amazon - Important: You can request feedback removal only via Feedback Manager. Contacting our Support teams through ‘Contact Us’, or any other methods to request for feedback removal, other than the Feedback Manager, may lead to account deactivation. Removal requests must be made within 90 days of the feedback submission. The system prevents feedback removal after 90 days.
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Relating to Buyer - When buyers want to remove feedback (bottom of the page)
Note: You can only use the Buyer-Seller Messaging templates to contact a buyer about an order or a customer service question. You are not permitted to ask the buyer to remove their negative feedback.