Well - Lo and Behold, I believe I got a human to review my appeals. I received another email stating the following: “After further review of your account, we have decided that you may continue to offer the below items on Amazon.com. We apologize for any inconvenience this has caused. No action is required from you at this time.”
The violation has been removed as well! Crazy town. I truly had no hope they would do that. I did not ever acknowledge the violation, just replied with the correct information (that they were wrongly marking this customer complaint as an inauthentic complaint when that was not the case in the slightest). No idea how/why this happened, but yay for today I guess.