The people you are trying to communicate with are incompetent morons.
It is a known issue Amazon has faulty or improperly setup optical scanners where lighting causes reflections. We have had this problem numerous times and they never show us an item that has a replacement label meaning its a non-issue. They are also so incompetent as to say that we have a reflective label, when we print on the product where label reflectivity has no reference in ANY Amazon policy.
Just ignore them as much as possible unless you are using a reflective bar code.
Just ignore the automated morons unless your performance gets into the trouble area and then reach out to the Andy email. Don’t loose any sleep.