They are trying to get more money from the OP…
What delivery driver?
This would have been delivered by a USPS postal worker.
Not only are they spouting this BS but they admitted that they received the package…
On a side note:
Would it affect the claim outcome if according to tracking it wasn’t shipped on time but they had signature confirmation? (I don’t think they purchased shipping through Amz)
OP might have to attach screenshots or tag mods, but they are in the right here. Buyer and Amazon are wrong.
Not really the point, but the baloney story and expectation that Amazon/3P Seller should provide “moral compensation” to them for the alleged scuffle with the USPS worker infuriates me.
I can’t tell if they’re that stupid, that entitled, or that successful at this scam, to try it here.
Tell OP we’re rooting for their refund, rejected A2Z, and corrected ODR!
We all well know that it is not particularly unusual for a member of the Scammer Amazon Buyer Community, once oncedelighted with the success of ‘stickin’ it to The Man’ with a tad-bit less than full integrity on the first go-round, to further-push the envelope.
Likewise, we all well know that it is not particularly unusual for a member of Amazon’s first-echelon Customer Service Team - whether an Amabot, or a human prototype for same - to pass along even the most-inappropriate communications from a member of the Buyer Community.
After all, we all know well that Amazon is hardly an exception, in the modern Corporate Conglomerate Community, to the widespread embrace of good ol’ Ma Bell’s infamously-pernicious “Defective By Design” model of provisioning Customer Service.
We all well know that Amazon is hardly an exception, in the modern Corporate Conglomerate Community, to the widespread embrace of appeasement through throwing money at a problem (a paradigm that Amazon is uniquely suited to exploit, as so often - despite the long & sordid history of hefty fines - it ain’t its money that’s footing the bill); nor is any exception when it comes to caving into the demands of vociferous activism.
What we all might not know is that examples of the so-called “Moral Compensation template” has been making that rounds of late - largely as a result of the increasing popularity of sheer greed, methinks.
I do not believe that I’m wandering too far into the weeds to opine that it iscertain that this WILL get out of hand, right quick-like.
While I Breathe, I Hope - but I ain’t lookin’ for Cisco to come in blastin’ drinkin’ port…
ETA:
Lo and behold, what’s the first SAS thread I see after posting this?
On both posts, the customer first claimed they did not receive the order and then they opened an A-z, which both sellers lost.
The order from Bad Mouse was delivered to the customer’s mailbox so how on earth would they be hit in the face by the delivery driver…and why $30 “promo credits”, that is just weird.
I certainly hope their Amazon.com account is suspended, sending out these two messages should do the trick; not only are they defrauding Amazon but they are also trying to extort $ from sellers.
They are either really stupid or Coo Coo for Cocoa Puffs; who in their right mind would send a message admitting that they received the orders after filing an INR claim and then try to extort $30 which is impossible for the seller to even issue.
I’m sorry what? $30 for an assault? No, an assault requires a phone call to your local law enforcement and charges to be pressed against said postal carrier.
I believe 0% of this story, and I’m not sure where the lie is coming from.
Just for fun, I googled, and “moral compensation” appears to be an English-language term of use in Europe and the Middle East as a component of “material and moral compensation” in the event of “material and moral damages”.
This appears somewhat conceptually equivalent to our US-based “punitive damages,” compensation for “pain and suffering” or “distress,” or–from an actual customer service perspective–a goodwill credit or reimbursement when there is a fault on the part of a retailer or service.
None of this applies, either here for Bad_Mouse_Vinyl or over here for GetRealistic_LLC.
I’m inclined to think this is an organized criminal template for scamming online sales platforms, likely originating non-domestically.
Searching “$30 promo balance” yielded these oddly English-language results, from non-English-speaking web addresses (can never recall whether .de is Denmark or Germany):
It’s the same text on both sites, indicating that some sort of shipping/delivery snafu with UPS was partially resolved by awarding the customer a refund and a “$30 promo balance”.
The messages received on Amazon almost seem like AI-generated responses to Amazon’s CS chatbots, where the AI query is something like, what can I tell Amazon to receive a refund for a delivery problem?, and the AI, you know, sucks.
he delivery driver, when he handed me the package, he insulted me with the word “stupid black man” and hit me in the face. It was terrible. For this misunderstanding, I would like to receive moral compensation in the form of a $30 promo balance on my account to cover the physical mayhem.
I recently received an order (gift) from my friend, I received it from the delivery driver, when he handed me the package, he insulted me with the word “meaning a black man” and hit me in the face. It was terrible. For this misunderstanding, I would like to receive moral compensation in the form of a $30 promo balance on my account to cover the physical mayhem.
@Medic you might want to tag NSFE mods, to see if there’s anything they can do to escalate awareness of this templated false claim scam. Amazon needs to close any Buyer accounts using it and flag versions of the text as illegitimate, to their chatbots and human CS reps.
…and perhaps direct the two OPs to this thread, maybe searching for “SCAM $30 promo balance”???
EDIT, If you are a seller, and get this template, I would respond, “I am very sorry” so on and so on, “please provide me with the police report so I can escalate this to Amazon.”
This one is way too easy. The correct answer to Dogtamer’s shared NSFE is simple.
“What you have described is the commission of a felonious hate crime by a Federal employee. We are forwarding your complaint to the United States Postal Inspection Service for a full and complete investigation. At the completion of their Federal Investigation, we assure you that you will get what you are entitled to. We are unable to comment on pending criminal and civil proceedings. Thank you for bringing this to our attention.” This should 100% be brought to your local Postmaster’s attention. If as we all suspect this is false, then the customer needs a time out. If true, then the Postal Worker needs a time out and a new career.
My response would just be an incomprehensible word mass of nonsense in which I try to use the words “police” “investigate” “prison” and “legal fines” as many times as possible. Then end with “We will not issue any funds, disbursements, credits, refunds, or payments at this time. Further contact will occur through our legal team.”
The messages received on Amazon almost seem like AI-generated responses to Amazon’s CS chatbots, where the AI query is something like, what can I tell Amazon to receive a refund for a delivery problem?, and the AI, you know, sucks.