@primetime - yes you certainly can “Contact the customer after …”
Do not be shocked. I have my reasons. That said here are some REAL NUMBERS - REAL TIME (as it was done yesterday).
I messaged 112 SHIPPED orders yesterday.
83 Messages went though - 75% success
29 Messages bounced - 25% failure.
If there is a failure, then the only way to (NOW) contact is to
- Go to the messaging - and enter the order number.
- That Order will appear (as you had sent a message)
- Then at the top (where the Amazon Anonymized email ONCE WAS) there is a tiny little mail icon. click and copy the email
- Then in your email program, paste the email and IN THE…
- SUBJECT LINE enter [IMPORTANT] ( Exactly - with the [ ] )
- and of course copy/paste your original reason for the contact.