# This is why I'm afraid of updating via file uploads **URL:** \ **Category:** NSFE Talkback\ **Tags:** uploads, glitch, listings\ **Created:** [December 15, 2023, 8:13am UTC](https://sellersasksellers.com/t/this-is-why-im-afraid-of-updating-via-file-uploads/2936 "2023-12-15T08:13:43Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Amazon\_Seller](https://sellersasksellers.com/user_avatar/sellersasksellers.com/amazon_seller/32/3181_2.png) [@Amazon\_Seller](https://sellersasksellers.com/u/Amazon_Seller)\ **Post date:** [December 15, 2023, 8:13am UTC](https://sellersasksellers.com/t/this-is-why-im-afraid-of-updating-via-file-uploads/2936/1 "2023-12-15T08:13:43Z")
I feel so bad for this seller: [https://sellercentral.amazon.com/seller-forums/discussions/t/f41c227e-4eac-4d3a-9cf9-aaef5bc875c9?ref=forums\_sc\_homepage\_f41c227e-4eac-4d3a-9cf9-aaef5bc875c9&communicationDeliveryId=b7e0e8a6-4367-4672-84d0-7ea3083284f5](https://sellercentral.amazon.com/seller-forums/discussions/t/f41c227e-4eac-4d3a-9cf9-aaef5bc875c9?ref=forums_sc_homepage_f41c227e-4eac-4d3a-9cf9-aaef5bc875c9&communicationDeliveryId=b7e0e8a6-4367-4672-84d0-7ea3083284f5) ---
**Author:** ![SellerFeller](https://sellersasksellers.com/user_avatar/sellersasksellers.com/sellerfeller/32/7364_2.png) [@SellerFeller](https://sellersasksellers.com/u/SellerFeller)\ **Post date:** [December 15, 2023, 11:25am UTC](https://sellersasksellers.com/t/this-is-why-im-afraid-of-updating-via-file-uploads/2936/2 "2023-12-15T11:25:46Z")
It’s already been established that Amazon has employees who intentionally do bad things. It wouldn’t be a stretch to imagine that an employee such as this could set prices to $1.00 and alert their cohorts in crime to start buying up product. Amazon is basically the king’s treasury with only sleeping guards at the door (if any at all). ---
**Author:** ![LR72](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lr72/32/230_2.png) [@LR72](https://sellersasksellers.com/u/LR72)\ **Post date:** [December 15, 2023, 1:14pm UTC](https://sellersasksellers.com/t/this-is-why-im-afraid-of-updating-via-file-uploads/2936/3 "2023-12-15T13:14:49Z")
Wow, that’s wild - The processing summary shows the file that was uploaded - if it shows the correct price the seller is correct that Amazon doesn’t have a leg to stand on here. But good gravy, I don’t envy them getting someone at Amazon to address it. 😕 ---
**Author:** ![papy](https://sellersasksellers.com/user_avatar/sellersasksellers.com/papy/32/7639_2.png) [@papy](https://sellersasksellers.com/u/papy)\ **Post date:** [December 15, 2023, 1:20pm UTC](https://sellersasksellers.com/t/this-is-why-im-afraid-of-updating-via-file-uploads/2936/4 "2023-12-15T13:20:39Z")
> [@Amazon\_Seller](#): > > I feel so bad for this seller: 😳😳😳 > [@](#): > > ### All My Prices Were Changed To $1 - Please Help! > > by Seller\_uba1p9Vb99N6n > 2 days ago > > _I’m hoping a MOD can help escalate this case, as Seller Support has not been able to come to any resolution, even though they have admitted several times that they can see the issue is an internal error._ > > _Long story short, we submitted a bulk file upload to update the sales pricing of several items. The file upload was successful and we visually confirmed that each of the price changes were made. However, later in the day those prices were suddenly all changed to $1 for a period of 15 minutes, after which they reverted back to the sale prices we submitted._ > > _We discovered the error shortly after when we noticed that over 1000 units had been sold in such a short period of time. We immediately contacted Amazon about the error and have been working for the last two weeks to get it resolved. We tried getting Amazon to cancel the orders (FBA) but they refused, which resulted in a loss of 10’s of thousands of dollars. Not only that, but the $1 price they sold for doesn’t even cover the FBA/Selling/Storage fees that were associated with those items, so in addition to losing the product, we now OWE Amazon thousands of dollars in fees for making those sales._ > > _So far, Seller Support’s response has been that we made the change through the bulk upload file. We can clearly prove with the processing summary that $1 was not the price that was set, but they seem to ignore this._ > > _If you have run into this situation and have any advice on how to proceed, we would love to hear your response. I’ve seen other Discussions in the forum and this seems to be happening a lot recently, but I haven’t seen a resolution yet._ > > _MODS - if there is anything you can do to help escalate the case, it would be much appreciated!_ > > _@Jameson\_Amazon_ > > _@Michelle\_Amazon_ > > _@Madeline\_AMZ\_481_ > > _@CR\_Amazon_ > > _Case IDs: XXX_ > > _Thank you all for your help!_ > [@](#): > > Seller\_uba1p9Vb99N6n > In reply to: [Seller\_uba1p9Vb99N6n’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/f41c227e-4eac-4d3a-9cf9-aaef5bc875c9?postId=f41c227e-4eac-4d3a-9cf9-aaef5bc875c9) > 16 hours ago > > _Haven’t heard anything from a MOD so I’m just reaching out again, hoping to getting a response._ > > _Are there any MODs out there that could help me with this case?_ > > _@KJ\_Amazon@Sandy\_Amazon@Bryce\_Amazon_ ---
**Author:** ![packetfire](https://sellersasksellers.com/user_avatar/sellersasksellers.com/packetfire/32/4111_2.png) [@packetfire](https://sellersasksellers.com/u/packetfire)\ **Post date:** [December 15, 2023, 3:12pm UTC](https://sellersasksellers.com/t/this-is-why-im-afraid-of-updating-via-file-uploads/2936/5 "2023-12-15T15:12:40Z")
Reading that thread on the Amazon Orwellian site, one fellow explained: _ **“Amazon updated the quantity before the price. And even though you will have batch confirmations of what you uploaded and things like that the only advice they can give you is to put it on vacation mode in the future until your prices are correct.”** _ So, the moral here is to do one upload to adjust pricing, and a day later, upload to adjust inventory, and never change BOTH in the same upload. But where did the $1.00 price come from? That’s what stumps me. ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [December 15, 2023, 3:42pm UTC](https://sellersasksellers.com/t/this-is-why-im-afraid-of-updating-via-file-uploads/2936/6 "2023-12-15T15:42:31Z")
> [@packetfire](#): > > But where did the $1.00 price come from? That’s what stumps me. Item count? When working with category specific template files, we have noticed that the columns have been moving around and that some columns have been hidden and need to be unhidden. If one is using an old file to copy into a newly downloaded file, one needed to pay attention to the new file columns order and those pesky hidden columns. One simple move or hidden column can mess up the data being transferred from an old file to a new file. Amazon has been playing with the excel files as they have been revamping attributes for the last year. Recently, there was the notice to download new templates to see the new parameters and to use the new templates. This issue could be a case of one seller getting caught in the transition of Amazon updating their system. ---
**Author:** ![LR72](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lr72/32/230_2.png) [@LR72](https://sellersasksellers.com/u/LR72)\ **Post date:** [December 15, 2023, 5:03pm UTC](https://sellersasksellers.com/t/this-is-why-im-afraid-of-updating-via-file-uploads/2936/7 "2023-12-15T17:03:48Z")
> [@Lost\_My\_Marbles](#): > > This issue could be a case of one seller getting caught in the transition of Amazon updating their system I didn’t consider that. I recently did an upload and Amazon kicked it back saying the template had changed. Surprisingly, the bot even took my info and populated the new template for me to download and check. But I made sure to check it. In this case, though, the seller says they saw the price change online - so that can’t be it? ---
**Author:** ![GGX](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/g/87869e/32.png) [@GGX](https://sellersasksellers.com/u/GGX)\ **Post date:** [December 15, 2023, 5:15pm UTC](https://sellersasksellers.com/t/this-is-why-im-afraid-of-updating-via-file-uploads/2936/8 "2023-12-15T17:15:27Z")
There’s probably bots that constantly look on Amazon for “deals” such as this and order as much as they can. Seems like these types of errors aren’t as uncommon as you’d think. ---
**Author:** ![Sundance](https://sellersasksellers.com/user_avatar/sellersasksellers.com/sundance/32/310_2.png) [@Sundance](https://sellersasksellers.com/u/Sundance)\ **Post date:** [December 15, 2023, 5:51pm UTC](https://sellersasksellers.com/t/this-is-why-im-afraid-of-updating-via-file-uploads/2936/9 "2023-12-15T17:51:33Z")
I guess they didn’t have any MIN & MAX prices set? ---
**Author:** ![Pepper\_Thine\_Angus](https://sellersasksellers.com/user_avatar/sellersasksellers.com/pepper_thine_angus/32/56_2.png) [@Pepper\_Thine\_Angus](https://sellersasksellers.com/u/Pepper_Thine_Angus)\ **Post date:** [December 15, 2023, 5:58pm UTC](https://sellersasksellers.com/t/this-is-why-im-afraid-of-updating-via-file-uploads/2936/10 "2023-12-15T17:58:18Z")
Flat file upload wouldn’t have changed the price to $1. Low price error also should have caught this. Something else is going on. I suspect a 3rd party app via API. There is more to this story then we are being told.