# Training the NSFE mods **URL:** \ **Category:** NSFE Talkback\ **Created:** [March 2, 2024, 7:35pm UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545 "2024-03-02T19:35:36Z")\ **Posts on this page:** 20\ **Page:** 13
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [September 2, 2025, 11:21pm UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/241 "2025-09-02T23:21:50Z")
> [@MissMeliss](#): > > … > while a wholesale invoice proves you legally purchased the items (at the time), it does not automatically grant you the right to use trademarks, brand names, or intellectual property in listings. > … > > > [@Pepper\_Thine\_Angus](#): > > > > Yeah not so sure about this statement. > > … It basically comes down to whether or not the IP Rights Holder has a “Pass-through Agreement” (aka “Conduit” aka “Flow-down”) in place - as entities such as Disney have used for many decades - that extends out from Wholesale Distributors to Retailers. Amazon knows such agreements are common - and has many of them itself - but it’s long been recalcitrant in acknowledging that fact in cases brought by 3P Sellers, which is why it’s not particularly unusual for impacted sellers being forced to use legal representation to present the case directly to Amazon’s OGC. ---
**Author:** ![papy](https://sellersasksellers.com/user_avatar/sellersasksellers.com/papy/32/7639_2.png) [@papy](https://sellersasksellers.com/u/papy)\ **Post date:** [September 9, 2025, 8:50pm UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/242 "2025-09-09T20:50:10Z")
> [@Pepper\_Thine\_Angus](#): > > not so sure about this statement Buying wholesale won’t protect a Seller from IP complaints from the rights holder. It just depends on so many other factors, like whether the distributor/supplier had capacity to convey rights to sell online, on Amazon. Or how that distributor/supplier acquired their inventory, etc. Or what @Dogtamer already said 😅 ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [September 13, 2025, 7:09am UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/243 "2025-09-13T07:09:36Z")
Another day, another failure to perform - Indy joins Da Dev Club: [https://sellercentral.amazon.com/seller-forums/discussions/t/a2e34d9f-c464-4232-86a6-bc6832158e5f?postId=a6642b6c-fe9a-4f39-a26a-7a0fa0c2a755](https://sellercentral.amazon.com/seller-forums/discussions/t/a2e34d9f-c464-4232-86a6-bc6832158e5f?postId=a6642b6c-fe9a-4f39-a26a-7a0fa0c2a755) > [@](#): > > ##### Indy\_Amazon > > In reply to: [Saltivate’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/a2e34d9f-c464-4232-86a6-bc6832158e5f?postId=2bc5b292-3e4c-4a99-896d-14c86d4dfbf5) > > 3 hours ago > > Hi @Saltivate, > > Yes, the sourcing window to submit deals for the Prime Big Deals Day event does close today. Eligibility relating to seller feedback requires an overall rating of at least 4 stars (detailed in the [Amazon Deals](https://www.sellercentral.amazon.dev/help/hub/reference/G202111490) help page). > > There is currently no published cutoff for Prime Exclusive Discounts or Coupons, and we will update the forums when that time comes. > > Hope this helps! > > Indy No, Indy, it does NOT help a non-Amazonian find the SHC’s _ **ACCESSIBLE** _ Amazon Deals page @ https: [//sellercentral.amazon.com/help/hub/reference/202111490](https://sellercentral.amazon.com/help/hub/reference/202111490) when you post an embedded link sheltered behind the Midway Authentication Portal (“M.A.P.”) like this: https: [//www.sellercentral.amazon.dev/help/hub/reference/G202111490](https://www.sellercentral.amazon.dev/help/hub/reference/G202111490) ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [September 21, 2025, 12:46am UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/245 "2025-09-21T00:46:34Z")
> [@Dogtamer](#): > > … > I remain convinced that the general consensus long-held by the seasoned and savvy forum vets (among others) much of the problem stems from Amazon’s fervent embrace of the Silo Management Model of Bureaucratic Administration producing, in and of itself, situations where the mods haven’t been supplied with the latest updates to their resources > … And the tradition marches on; Cooper\_Amazon posted this 091925: > [@](#): > > # Listing Quality Dashboard Checklist: Fix Issues Before They Hurt Sales 🚦 > > by Cooper\_Amazon > > 15 hours ago > > Hello Sellers! > > As we all know, the success of your products on Amazon heavily depends on how well customers can find and understand your listings. Today, I want to highlight a powerful tool that’s already at your fingertips: the [**Listing Quality Dashboard**](https://sellercentral.amazon.com/help/hub/reference/GE2GNWMVK8URG8XT). This essential resource helps you identify and fix listing issues before they impact your sales. > > **Why the Listing Quality Dashboard Matters** > > High-quality listings are crucial for improving customer experience and driving sales. When you provide complete, accurate product information, your listings are more likely to appear higher in search results and convert browsers into buyers. The dashboard specifically helps you enhance product discovery, enable better customer experiences, and potentially reduce returns. > > **Key Features You Should Know About** > > The dashboard introduces several customer-friendly features that can give your listings an edge: > > - Product Overview Experience - Highlights key product attributes above bullet points > - Tabular Spec View - Allows customers to quickly compare products in search results > - Product Comparison Feature - Enables side-by-side product specification comparison > - Price Per Unit Display - Helps customers compare prices across different pack sizes > > **Best Practices for Success** > > Making the most of this tool doesn’t require hours of your time. Here’s what we recommend: Check your dashboard at least weekly - more frequently is even better. Since our systems identify missing attributes in real-time, regular monitoring ensures you never miss important updates. > > When addressing recommendations, prioritize based on: > > - Sales volume > - Available inventory > - Page view metrics > > **Important Timeline Information** > > Remember that updates to your listings typically take up to 48 hours to appear in the catalog. Pay special attention to the “At Risk Listings” tab - these items need attention before a specific deadline to avoid being removed from search results. > > **Taking action and improving your listing is straightforward** : > > 1. Visit the Listing Quality Dashboard > 2. Navigate to “View all improvements” under Recommendations > 3. Select “Improve search results” > 4. Add the suggested information > > If you find recommendations that don’t apply to your products, you can simply mark them as “Not applicable” and provide feedback to help improve future recommendations. > > **Final Thoughts** > > The Listing Quality Dashboard is included with your Seller Central account - no additional subscription required. By making this tool part of your regular routine, you’re investing in better visibility and potentially higher sales for your products. > > Remember, complete and accurate listings not only help customers find your products more easily but also make them more confident in their purchase decisions. This can lead to fewer returns and more satisfied customers in the long run. > > 💫 **Have you noticed any improvements in your sales after optimizing your listings through the dashboard?** 💫 > > _We’d love to hear your success stories in the replies below_! > > [Create and Manage Listings > ](https://sellercentral.amazon.com/seller-forums/discussions?categories%5B%5D=amzn1.spce.category.8b1ad436) > > **Tags:** ASIN, Detail page, Listings Now, to be fair, I can’t admit to ever finding much use for the LQD (‘Amazonese’ for “Listing Quality Dashboard”) in the years since it first rolled out as part of the earliest efforts on the PT (“Product Types and Attributes”) Initiative/“Attribute Harmonization Initiative”/“Size Normalization Initiative” front (not to mention many another of Selling Coach’s subsequent spawnings), and well do I recall the horror stories related to experiences with engaging it posted by sellers such as our friend @TEXASEXILEBOOKS - but I would assert that the problem here is bigger than that: Last week’s latest revamp of the Manage Inventory Dashboard by the MYI (‘Amazonese’ for “Manage Your Inventory”) Team _ **deprecated** _ the LQD, as may be seen in this screensnip: ![NewManageInventoryDashboard(MYI)-092025](https://sellersasksellers.com/uploads/default/original/2X/c/c6d681a72923dface5e19b4b22b4d4943a2e8df9.png) The **[years-extant (link, 080220 OSFE News Headline-accompanying thread, NSFE v. URL)](https://sellercentral.amazon.com/seller-forums/discussions/t/12d173b7e1852bea940b06df88ddaf78)** ‘default simplified’ URL for the LQD, @ https: [//sellercentral.amazon.com/quality](https://sellercentral.amazon.com/quality), now redirects back to the apparent replacement, the “Optimize Listings” link available from the newly-revised menu of choices - but it doesn’t appear to have any of the old LQD functionalities that Coop is speaking of, and are described in the SHC page she linked, [“Listing Quality Dashboard” (link)](https://sellercentral.amazon.com/help/hub/reference/E2GNWMVK8URG8XT)\*, at least not as of yet. As this change to MYI is new, I’m willing to at least entertain the notion that it’s still a work in progress, and that there are more capabilities that’ve yet to be rolled out - but I won’t find myself particularly surprised is that does not prove to be the case… * * * > **\*** > > That page has also not been updated to reflect what’s apparently the new reality, but that may not mean much, as the Editorial Team is quite infamous for it’s tardiness in updating items in its bailiwick. ---
**Author:** ![TEXASEXILEBOOKS](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/t/839c29/32.png) [@TEXASEXILEBOOKS](https://sellersasksellers.com/u/TEXASEXILEBOOKS)\ **Post date:** [September 21, 2025, 1:20am UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/246 "2025-09-21T01:20:45Z")
Even the mere mention of the LQD gives me the shudders! I pray God TPTB don’t use us for another IT trial (I’m assuming that’s what it was) since nobody else seemed to be hit as badly as we were!! ( about 33% of our listings had 3-12 questions that required answering-when we didn’t originate the listing!!!) Spent months trying to clear the ridiculous questions which TPTB should have contacted the publisher when needed (weight/dimension/amount of pages/ age of reader/ whether the title was some sort of board book or pop-up calendar. No categories as basic as Fiction/Mystery/History!) Then one fine day, they all just disappeared into the ether!! All the information we painstakingly input… GONE!! And very little reflected on the products page-though when I see an obviously adult non-fiction title that states: “Suitable for ages 1 year and up” I know they’ve been thru the LQD wringer, too. ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [September 21, 2025, 2:58am UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/247 "2025-09-21T02:58:18Z")
> [@TEXASEXILEBOOKS](#): > > … > All the information we painstakingly input… GONE!! And very little reflected on the products page-though when I see an obviously adult non-fiction title that states: “Suitable for ages 1 year and up” I know they’ve been thru the LQD wringer, too. A vast - and seemingly ever-increasing - abundance of the available evidence seems to strongly suggest that the still-ongoing PT [“Product Types and Attributes”] Initiative has found itself at loggerheads with the earlier-deployed Listing Quality, Search Conformity, & Brand Integrity Initiatives, _inter alia_, right from the get-go - and that now, about five years after it was first launched (ca. Q3 2019), Amazon is **_still_** struggling mightily with the unintended consequences **inherent** in its warm embrace of the Silo Management Model of Bureaucratic Administration… Further evidence suggests that Amazon, unsatisfied with that result, rather than _clarifying_ the muddy waters of its Global Catalog’s Browse Tree infrastructure, chose to subsequently compound the problem farther-still with the Attribute Harmonization Initiative AND the Size Normalization Initiative - which almost certainly produced your experience, which as you know wasn’t unique back when it happened - and this latest development appears to be yet another example, dadgummit. Bureaucratically-organized entities are inherently adverse towards making mistakes in day-to-day SOPs - but when upper management disdains **ensuring** that ensiled sub-entities cannot simply take that as a mandate to sweep dust under this or that rug, rather than actually fixing the problem(s) that led to a mistake, as has long been demonstrated by Amazon’s TPTB - what else but Chaos _ **can** _ ensue? ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [September 23, 2025, 7:38pm UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/248 "2025-09-23T19:38:32Z")
> [@Dogtamer](#): > > … > when upper management disdains **ensuring** that ensiled sub-entities cannot simply take that as a mandate to sweep dust under this or that rug, rather than actually fixing the problem(s) that led to a mistake, as has long been demonstrated by Amazon’s TPTB - what else but Chaos _ **can** _ ensue? An apparent case in point is seemingly found in this 082225 NSFE discussion: [https://sellercentral.amazon.com/seller-forums/discussions/t/ddf2e90c-8c81-4076-9b46-502c4dfb8b96](https://sellercentral.amazon.com/seller-forums/discussions/t/ddf2e90c-8c81-4076-9b46-502c4dfb8b96) > [@](#): > > # Reporting Serial Abuse of False DMCA Copyright Complaint > > by BUSA53 > > a month ago > > Hello Amazon Team, > > I am reporting repeated abuse of the Brand Registry and DMCA complaint process by a competitor. This seller has filed multiple false copyright complaints against our listings, with the clear intent to suppress competition and harm our business. > > **Related Cases** > > - Account Health Case ID: 18343218781 > - Seller Support Case ID: 18342843141 > > **Timeline of Events** > > **July 9, 2025** > > Complaint ID: 18054740101 > > Basis: False copyright claim. > > Result: Listing not removed at this time. > > **July 10, 2025** > > Complaint ID: 18055057041 > > Basis: Same false image claim. > > Result: Listing removed. > > Counter-DMCA filed; listing reinstated August 5, 2025. > > **July 23, 2025** > > Complaint ID: 18145874631 > > Basis: Identical false complaint recycled from earlier claims. > > Result: Listing removed. > > **July 23, 2025** (later that day) > > Complaint ID: 18146838551 > > Basis: Same repeated false claim. > > Result: Listing removed again. > > Counter-DMCA filed; listings reinstated August 22, 2025. > > **Key Facts** > > All four complaints were based on the exact same false image claim, showing a clear pattern of abuse. > > Complaints were filed strategically during Prime Day (July 8–11, 2025), a peak sales period, in order to maximize harm to our business. > > Our listings were removed for extended periods (up to a month), causing: > > - Lost sales revenue during Prime Day and beyond. > > - Wasted advertising spend. > > - Long-term damage to our listings’ sales rank and visibility. > > While we submitted valid **counter-DMCA notices** and all listings were **eventually reinstated** , the competitor unfairly gained an advantage during this forced downtime. > > **Request** > > We respectfully request that Amazon: > > - Investigate the competitor’s repeated bad-faith filings. > - Take enforcement action to prevent further abuse of Brand Registry and copyright reporting tools. > - Implement safeguards so this seller cannot continue to recycle the same false complaint against our catalog. > > This is a repeated pattern of weaponizing DMCA complaints to suppress competition, which is against the spirit of fair selling on Amazon and is causing substantial and ongoing harm to our business. > > Thank you for your attention to this matter. > > @Sandy\_Amazon @Manny\_Amazon Sandy did indeed respond on 082825: [https://sellercentral.amazon.com/seller-forums/discussions/t/ddf2e90c-8c81-4076-9b46-502c4dfb8b96?postId=59aa5c4c-099f-4299-90f1-8a7c86b70847](https://sellercentral.amazon.com/seller-forums/discussions/t/ddf2e90c-8c81-4076-9b46-502c4dfb8b96?postId=59aa5c4c-099f-4299-90f1-8a7c86b70847) > [@](#): > > ##### > > Sandy\_Amazon > > In reply to: [BUSA53’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/ddf2e90c-8c81-4076-9b46-502c4dfb8b96?postId=ddf2e90c-8c81-4076-9b46-502c4dfb8b96) > > 4 weeks ago > > Hi @BUSA53 > > Thank you for informing up on this. I have sent this to the specialist team to investigate each case. Thank you for your patience. > > Sandy Sandy’s next reply was made 090225 (emphasis mine): [https://sellercentral.amazon.com/seller-forums/discussions/t/ddf2e90c-8c81-4076-9b46-502c4dfb8b96?postId=d06d9d90-6569-4ea1-aa30-53719f1ac197](https://sellercentral.amazon.com/seller-forums/discussions/t/ddf2e90c-8c81-4076-9b46-502c4dfb8b96?postId=d06d9d90-6569-4ea1-aa30-53719f1ac197) > [@](#): > > ##### > > Sandy\_Amazon > > In reply to: [BUSA53’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/ddf2e90c-8c81-4076-9b46-502c4dfb8b96?postId=1ac16593-e0bd-4585-a4ad-37b35ecb1fc9) > > 3 weeks ago > > Hi @BUSA53 > > The team has looped in another team to investigate abuse and connection of the submitter to the brand. > > I cannot provide any details on the investigation or outcome due to this being personal information of another seller, _ **but I can mention that Amazon has taken appropriate action against the submitter** _. > > Best, > > Sandy Three hours ago, the OP made this 092325 reply: [https://sellercentral.amazon.com/seller-forums/discussions/t/ddf2e90c-8c81-4076-9b46-502c4dfb8b96?postId=e7afbc2b-030b-49a0-9827-f4a4226925b9](https://sellercentral.amazon.com/seller-forums/discussions/t/ddf2e90c-8c81-4076-9b46-502c4dfb8b96?postId=e7afbc2b-030b-49a0-9827-f4a4226925b9) > [@](#): > > ##### > > BUSA53 > > In reply to: [Sandy\_Amazon’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/ddf2e90c-8c81-4076-9b46-502c4dfb8b96?postId=d06d9d90-6569-4ea1-aa30-53719f1ac197) > > 3 hours ago > > @Sandy\_Amazon was there an update on this case. > > I have opened a new case for the 5th misuse: 18529897911. > > Old case: 18342843141. Which brought forth this reply from Sandy (again, emphasis mine): [https://sellercentral.amazon.com/seller-forums/discussions/t/ddf2e90c-8c81-4076-9b46-502c4dfb8b96?postId=fdbbc212-1ac9-4116-9189-13a9a5bec195](https://sellercentral.amazon.com/seller-forums/discussions/t/ddf2e90c-8c81-4076-9b46-502c4dfb8b96?postId=fdbbc212-1ac9-4116-9189-13a9a5bec195) > [@](#): > > ##### Sandy\_Amazon > > In reply to: [BUSA53’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/ddf2e90c-8c81-4076-9b46-502c4dfb8b96?postId=86fd0908-c979-4f5c-8753-e7883c1eaf07) > > an hour ago > > Hi @BUSA53 > > Thank you for your reply here. > > As I mentioned previously I cannot provide any details on the investigation or outcome due to this being personal information of another seller. > > I did submit again, however, _ **the internal teams looked into this again but concluded that the submitter does not meet the criteria for additional coaching.** _ > > They are closing this case and not accepting additional investigations on this seller. > > Sandy Not being privy to the pertinent details of the case, I can’t speak to just who’s IPR is being violated here - but if the serial accuser required ‘appropriate action’ being taken 3 weeks ago, and that wasn’t merely a fig leaf, it would seem to me a bit disingenuous to find that Amazon has apparently concluded that such serial attacks do not warrant further investigation. ---
**Author:** ![Pepper\_Thine\_Angus](https://sellersasksellers.com/user_avatar/sellersasksellers.com/pepper_thine_angus/32/56_2.png) [@Pepper\_Thine\_Angus](https://sellersasksellers.com/u/Pepper_Thine_Angus)\ **Post date:** [September 23, 2025, 8:55pm UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/249 "2025-09-23T20:55:42Z")
> [@Dogtamer](#): > > the submitter does not meet the criteria for additional coaching I’m sorry what now? ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [September 23, 2025, 9:30pm UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/250 "2025-09-23T21:30:16Z")
> [@Dogtamer](#): > > … > .. **.the internal teams looked into this again but concluded that the submitter does not meet the criteria for additional coaching.** > … > [@Pepper\_Thine\_Angus](#): > > I’m sorry what now? As we all know, it’s not particularly uncommon for Amazon to extend opportunities to foreign-domiciled sellers that are _ **not** _ available to domestically-domiciled sellers. Often enough, such dichotomies are dictated by prevailing legalities of this or that nation’s statutory law - but I’d submit that it’s probably difficult to make a convincingly-compelling case that sheer greed _doesn’t_ come into play in Amazon’s decisions on these fronts. ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [September 24, 2025, 12:08am UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/251 "2025-09-24T00:08:30Z")
Here, we can see a likely example, posted by Glenn\_Amazon a few hours ago, for why there’s been such a sharp uptick of complaints about the SAFE-T Claims Team proving recalcitrant over the last 6 biz quarters or so in granting rightfully-brought claims (bolded, italicized & underlined emphasis in Glenn’s self-written portion of his post mine): > [@](#): > > ##### > > Glenn\_Amazon > > In reply to: [BDFAccount’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/91899be8-3c6c-4992-9a60-7e138b9707f7?postId=547aff6b-1699-4f26-8cee-5c4b5e821b4f) > > 2 hours ago > > Hi there, > > _ **Actually in order to be eligible for reimbursement for** _ [seller-fulfilled orders via SAFE-T Claims](https://sellercentral.amazon.com/help/hub/reference/G202175000) _ **you need signature confirmation to be eligible** _: > > > [@](#): > > > > **"…** > > **The buyer said they received the item late or never received it, but you have proof of delivery. In this case, you may be eligible for reimbursement if:** > > > > - **You purchased a “Claims Protected” shipping label through the Amazon Buy Shipping service, and the tracking confirms that the order was shipped on time and met the Maximum Estimated Delivery Date, or** > > - **You provided a signature confirmation of delivery to the buyer’s address, and the tracking confirms that the order was shipped on time and met the Maximum Estimated Delivery Date.** > > > > **…"** > > So not only do you protect your buyer’s purchase, you protect yourself when using Signature Confirmation. Thank you for your understanding. > > -Glenn Those of us who can read the King’s English - for comprehension - are well-aware of the function of “or” in connecting the _ **two separate alternatives** _ posed by the sentences Glenn quoted from that SHC page, and how the meaning would be different _ **IF** _ “and” had been substituted for “or” in the linking. Apparently, some Amazon employees are not… ---
**Author:** ![dwat0870](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dwat0870/32/5233_2.png) [@dwat0870](https://sellersasksellers.com/u/dwat0870)\ **Post date:** [September 24, 2025, 4:00pm UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/252 "2025-09-24T16:00:56Z")
> [@Dogtamer](#): > > It basically comes down to whether or not the IP Rights Holder has a “Pass-through Agreement” (aka “Conduit” aka “Flow-down”) in place - as entities such as Disney have used for many decades - that extends out from Wholesale Distributors to Retailers. Just a technical question that goes more to IP violations than training any MODS – In those situations it would seem to me that those pass through agreements would only be valid IF the wholesaler was on the brand list as one that is authorized. That would invalidate all of the gray market sellers out there that so may Amazon sellers have migrated to as a result of all the TikTok and YouTube junk, would it not? Nothing like creating even more ‘gray’ areas for Amazon to use for enforcement… ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [September 24, 2025, 4:51pm UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/253 "2025-09-24T16:51:03Z")
> [@Dogtamer](#): > > Here, we can see a likely example, posted by Glenn\_Amazon > … Our friend @Thelunatick also noticed Glenn’s error, and pointed it to him, prompting a revision - replacing “…you need…” with “…you _ **may** _ need…”: > [@](#): > > ##### > > Glenn\_Amazon > > In reply to: [BDFAccount’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/91899be8-3c6c-4992-9a60-7e138b9707f7?postId=547aff6b-1699-4f26-8cee-5c4b5e821b4f) > > updated by moderator 2 hours ago > > Hi there [@BDFAccount](https://sellercentral.amazon.com/seller-forums/profile/ca5fe0a0-3bb9-434e-8ae7-d1117dccdd70), > > Actually in order to be eligible for reimbursement for [seller-fulfilled orders via SAFE-T Claims](https://sellercentral.amazon.com/help/hub/reference/G202175000) you may need signature confirmation to be eligible: > > **The buyer said they received the item late or never received it, but you have proof of delivery. In this case, you may be eligible for reimbursement if:** > > - **You purchased a “Claims Protected” shipping label through the Amazon Buy Shipping service, and the tracking confirms that the order was shipped on time and met the Maximum Estimated Delivery Date, or** > - **You provided a signature confirmation of delivery to the buyer’s address, and the tracking confirms that the order was shipped on time and met the Maximum Estimated Delivery Date.** > > So not only do you protect your buyer’s purchase, you protect yourself when using Signature Confirmation. Thank you for your understanding. > > -Glenn What a difference a word makes… ---
**Author:** ![Thelunatick](https://sellersasksellers.com/user_avatar/sellersasksellers.com/thelunatick/32/6233_2.png) [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Post date:** [September 24, 2025, 6:06pm UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/254 "2025-09-24T18:06:40Z")
Nice backpedal by Glenn\_Amazon. I am not wrong you just didn’t read my mind ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [September 24, 2025, 6:41pm UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/255 "2025-09-24T18:41:59Z")
> [@Thelunatick](#): > > … > “I am not wrong you just didn’t read my mind” That does seem to be a rather dissembling response: [https://sellercentral.amazon.com/seller-forums/discussions/t/91899be8-3c6c-4992-9a60-7e138b9707f7?postId=01ef03fb-01c2-48a5-8052-b18f19dec22d](https://sellercentral.amazon.com/seller-forums/discussions/t/91899be8-3c6c-4992-9a60-7e138b9707f7?postId=01ef03fb-01c2-48a5-8052-b18f19dec22d) > [@](#): > > ##### > > Glenn\_Amazon > > In reply to: [The\_Lunatick\_Fire\_an’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/91899be8-3c6c-4992-9a60-7e138b9707f7?postId=ae048c87-884c-47c6-a7a7-8b69fafd5da5) > > 3 hours ago > > Hi @The\_Lunatick\_Fire\_an, > > To clarify, what I mean is it is an important way to make yourself eligible and protected if you aren’t using Buy Shipping. Thank you for your understanding regarding my statement. > > -Glenn Amazon’s “Day One - Day Two” corporate-employment culture is alive and well throughout its infrastructure. ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [September 24, 2025, 7:28pm UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/256 "2025-09-24T19:28:09Z")
> [@Dogtamer](#): > > make yourself eligible [… snickering at the dangled carrot …] 🤦‍♂️ ---
**Author:** ![dwat0870](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dwat0870/32/5233_2.png) [@dwat0870](https://sellersasksellers.com/u/dwat0870)\ **Post date:** [September 24, 2025, 7:51pm UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/257 "2025-09-24T19:51:43Z")
" ``` make yourself eligible ``` " Maybe @glenn has some inside knowledge of new “services” that could be coming to Amazon 😈 ![■■■■■■ COST](https://sellersasksellers.com/uploads/default/original/2X/6/6f955d976f590795d97bec85e48fe3ae7e062bb2.jpeg) ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [September 25, 2025, 6:23pm UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/258 "2025-09-25T18:23:07Z")
> [@Dogtamer](#): > > … > Amazon’s “Day One - Day Two” corporate-employment culture is alive and well throughout its infrastructure. Or not. In anticipation of the latest ‘Ask Amazon Event’ re: the PLS (‘Amazonese’ for “Product Lifestyle Support”) Program scheduled for today, 092525, Jameson\_Amazon posted an earlier v. of this to the NSFE on 091525: [https://sellercentral.amazon.com/seller-forums/discussions/t/6df61f62-bcdc-4bcb-b0fb-5b52fde02e45](https://sellercentral.amazon.com/seller-forums/discussions/t/6df61f62-bcdc-4bcb-b0fb-5b52fde02e45) > [@](#): > > # ‼ ASK AMAZON TODAY – Learn about Reducing Returns with Product Support > > ![pin](https://sellercentral.amazon.com/seller-forums/_next/static/media/pin.241d482a.svg) > > by Jameson\_Amazon > > a week ago > > 🗓 EVENT TODAT:\*\* Join us today, **Thursday, September 25th, from 8am - 5pm PDT** , for a live Q&A session with **Amazon’s Product Support team** to learn about preventing returns when customers face issues that can be resolved - such as setup difficulties, troubleshooting needs, functionality issues requiring repair, and replacements for missing or broken parts. > > The Product Support program reduces returns by helping customers use their purchases effectively. > > Through the [Product Support landing page](http://www.sellercentral.amazon.com/productsupport) (login required) on Seller Central, you can access and enroll in all support options, including three new features: > > - **Offer replacement parts:** Ship missing or small parts directly to customers, avoiding full returns. > - **Provide manufacturer call and chat support:** Customers can reach your expert team instantly through their Amazon account > - **Partial refunds:** Provide refunds without requiring customers to return the product > > Product Support lets customers resolve issues directly through their “Your Orders” page, from setup to troubleshooting. Over 400,000 brands use this free program, preventing 14.7M returns in 2024. > > Join this Ask Amazon session to: > > - Learn how you can reduce customer returns > - Learn from other sellers’ experiences > - Provide feedback to the Product support team > > **‼Save the date! Add this Ask Amazon session to your** [**Google**](https://www.google.com/calendar/render?action=TEMPLATE&text=Ask+Amazon+Q&A+Session:+Product+Support&dates=20250925T080000/20250925T170000&details=Join+us+on+Thursday,+September+25th,+from+8am+-+5pm+PDT,+for+a+live+Q&A+session+with+Amazon%27s+Product+Support+team+to+learn+about+preventing+returns+when+customers+face+issues+that+can+be+resolved+-+such+as+setup+difficulties,+troubleshooting+needs,+functionality+issues+requiring+repair,+and+replacements+for+missing+or+broken+parts.&location=https://sellercentral.amazon.com/seller-forums/discussions/t/6df61f62-bcdc-4bcb-b0fb-5b52fde02e45) **or** [**Outlook**](https://outlook.live.com/calendar/0/deeplink/compose?subject=Ask%20Amazon%20Q&A%20Session:%20Product%20Support&body=Join%20us%20on%20Thursday,%20September%2025th,%20from%208am%20-%205pm%20PDT,%20for%20a%20live%20Q&A%20session%20with%20Amazon%27s%20Product%20Support%20team%20to%20learn%20about%20preventing%20returns%20when%20customers%20face%20issues%20that%20can%20be%20resolved%20-%20such%20as%20setup%20difficulties,%20troubleshooting%20needs,%20functionality%20issues%20requiring%20repair,%20and%20replacements%20for%20missing%20or%20broken%20parts.&startdt=2025-09-25T08:00:00&enddt=2025-09-25T17:00:00&location=https://sellercentral.amazon.com/seller-forums/discussions/t/6df61f62-bcdc-4bcb-b0fb-5b52fde02e45) **calendar.** > > * * * > > **📚 Key Resources** > > [![img](https://sellercentral.amazon.com/communities/images/content/60ed60cb-e3a1-34b2-9d06-18b9ffb00f3c/f6e10923-3f1a-461d-be6b-57c21d394bb1.png)](https://sellercentral.amazon.com/communities/images/content/60ed60cb-e3a1-34b2-9d06-18b9ffb00f3c/f6e10923-3f1a-461d-be6b-57c21d394bb1.png)\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ > > **💡 Submit questions below!** > > Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event. > > In the meantime, let’s keep the conversation going! Share your top tips for new sellers getting started with Product Support, and let’s build momentum heading into the September 25th Q&A session! > > * * * > > _Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers._ > > [Community Connections > ](https://sellercentral.amazon.com/seller-forums/discussions?categories%5B%5D=amzn1.spce.category.8b1ad9e8) > > **Tags:** Ask Amazon Leaving aside the glaring misspelling of “Today” in the FMT-CMT’s unacknowledged revision once the event went live, we can see that the link to the Product Lifecycle Support (PLS) Home/Landing Page is inaccessible: http: [//www.sellercentral.amazon.com/productsupport](https://www.sellercentral.amazon.com/productsupport) The actually-accessible link is here: https: [//sellercentral.amazon.com/productsupport](https://sellercentral.amazon.com/productsupport) As the M.A.P. (“Midway Authentication Portal”) that Amazonians can access is likely to be something along the lines of this: https: [//www.sellercentral.amazon.dev/productsupport](https://www.sellercentral.amazon.dev/productsupport) I suspect that the many notifications of the inappropriateness of ‘.dev’ links made by the seasoned vets who still post over in the NSFE may have prompted a manual modification of what the FMT sees; what our friend @Lost_My_Marbles noted about re-crafting .dev URLS in his 12223 **[Post #6](https://test.sellersasksellers.com/t/training-the-nsfe-mods/3545/6)**, upthread, seems to have fallen on deaf ears so far - and although it can’t be denied that there are some Amazon pages that use the non-secure http protocol, it does seem a bit strange that it would be used in this context, as that is not so on the public-facing page. * * * The reason I refer to the execrable “Day One-Day Two” paradigm is simply based on the fact that this _ **isn’t** _ the first ‘Ask Amazon Event’ regarding the PLS Program to have been “hosted” by Jameson - and she got the Home/Landing page link correct in that 072825 post (the ‘updated by moderator one month ago’ notification reflects the addition of the “**[Now Closed]…**” portion to the original title): [https://sellercentral.amazon.com/seller-forums/discussions/t/0704c5ae-c7d0-4191-b2d6-d5b2341f02d9](https://sellercentral.amazon.com/seller-forums/discussions/t/0704c5ae-c7d0-4191-b2d6-d5b2341f02d9) > [@](#): > > # ASK AMAZON – Learn about reducing returns through product support on July 31st > > by Jameson\_Amazon > > updated by moderator a month ago > > **🗓** **MARK YOUR CALENDARS** **:** Join us on **Thursday, July 31st, from 8am - 5pm PDT** , for a live Q&A session with members of the Product Lifecycle Support team where we will answer questions regarding **reducing returns through product support.** This is a great opportunity to ask questions if you have questions about the PLS program. > > _**What is Product Lifecycle Support (PLS)?**_ > > The mission of PLS is to offer product support to customers, empowering them to make the most of products purchased on Amazon. By solving product issues we prevent unnecessary returns and help the planet by extending the life of products. > > Whether you’re a new or seasoned seller, this is your chance to: > > - Get expert answers regarding Product Lifecycle Support team and how to reduce returns > - Share your experiences and learn from fellow sellers > - Provide direct feedback to the Product Lifecycle Support team > > * * * > > **📚 Key Resources:** We’ve compiled key resources on all things Product Lifecycle Support: > > - [**Welcome to Product Support**](https://sellercentral.amazon.com/productsupport) > > * * * > > **💡 Submit questions below!** > > Post all your questions as a reply to this event thread! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event. > > * * * > > _Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers._ > > [Community Connections > ](https://sellercentral.amazon.com/seller-forums/discussions?categories%5B%5D=amzn1.spce.category.8b1ad9e8) > > **Tags:** Ask Amazon * * * * * * Saddest of all? Once someone posted to today’s event that the URL was malformed, it took more than two hours before Sandy\_Amazon was able to correct it. * * * * * * * * * We ALL make mistakes - everybody on this mortal coil is only human, after all (w/ the possible exception of yours truly, according to some) - but I’m hard-pressed to make a compelling argument that Amazon’s frequency of doing so has _ **not** _ increased over the years, despite its unprecedented success in garnering profit… ---
**Author:** ![Bird\_of\_Paradise](https://sellersasksellers.com/user_avatar/sellersasksellers.com/bird_of_paradise/32/9418_2.png) [@Bird\_of\_Paradise](https://sellersasksellers.com/u/Bird_of_Paradise)\ **Post date:** [October 3, 2025, 9:23pm UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/259 "2025-10-03T21:23:22Z")
Often there is a notice at the bottom of my Fulfillment Insights Dashboard that suggests setting my daily order capacity, saying it is not set. (My daily capacity is, in fact, set and has been for a long while, as I verify frequently under Shipping Settings.) When I click on the link (just a teal blue box) provided in the note on the Fulfillment Insights Dashboard, it gives me a message that says I can’t access the page because I am not an Amazon employee. I would post the link here, but it’s not shown on the page, and the teal blue box containing the suggestion about setting the capacity is not currently displayed. Just thought I would post more evidence of this ongoing inaccessible link garbage. ---
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [October 16, 2025, 8:16pm UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/260 "2025-10-16T20:16:52Z")
So which is it? Manny\_Amazon posted this 010725 (bolded and italicized emphasis mine): [https://sellercentral.amazon.com/seller-forums/discussions/t/ba81ea31-1757-4888-a2be-238fa719fe68?postId=61119f20-7967-46ca-a891-e4b2bb9831d5](https://sellercentral.amazon.com/seller-forums/discussions/t/ba81ea31-1757-4888-a2be-238fa719fe68?postId=61119f20-7967-46ca-a891-e4b2bb9831d5) > [@](#): > > ##### > > Manny\_Amazon > > In reply to: [Retayn’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/ba81ea31-1757-4888-a2be-238fa719fe68?postId=ba81ea31-1757-4888-a2be-238fa719fe68) > > 9 months ago > > Greetings @Retayn, > > _ **The community-help@ email address is no longer active** _. I recommend that you report the review using the following method: > > 1. Visit [Customer Service](https://www.amazon.com/hz/contact-us/foresight/hubgateway) > > 2. Select **Help with something else** (if this button is displayed). > > 3. Select **Something else** > > 4. Select **Amazon Community** > > 5. Select **Customer Reviews** > > 6. Select **Violations of our Guidelines** > > 7. Select **I need more help** > > 8. Select **Send us an email** under **Email us** > > If you have submitted via this method and still haven’t heard back in 3-5 business days, please let me know and I’ll look into escalation options. > > Regards, > > - Manny * * * Pursuant to that, Manny created this 021225 NSFE discussion: [🚨[Process Update] - Reporting Product Reviews🚨](https://sellercentral.amazon.com/seller-forums/discussions/t/a9a6200a-7df7-4bb8-8b48-dc2926031da5) * * * * * * Reinforcing that new approach, Manny posted this on 100625 (emphasis mine; “police\_car\_light” in Manny’s in-post link to his 021225 discussion is an idiosyncrasy of the way the Discourse platform handles emojis): [https://sellercentral.amazon.com/seller-forums/discussions/t/9ea3da0c-303a-48e3-9cac-ffc8e6769dc3?postId=c4d60eb9-b00d-451e-89e5-349cd9bbe6cc](https://sellercentral.amazon.com/seller-forums/discussions/t/9ea3da0c-303a-48e3-9cac-ffc8e6769dc3?postId=c4d60eb9-b00d-451e-89e5-349cd9bbe6cc) > [@](#): > > ##### > > Manny\_Amazon > > In reply to: [Alyn\_tshirts’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/9ea3da0c-303a-48e3-9cac-ffc8e6769dc3?postId=9a84ff07-3f9e-4157-b046-cfed30342545) > > 42 minutes ago > > Hi @Alyn\_tshirts, > > Thanks for sharing the methods you have been using to report the reviews. **The [community-help@amazon.com](mailto:community-help@amazon.com) report method is no longer a valid channel for reporting and appealing for review removal.** You can submit reports to the Amazon Community team using the information I’ve provided in [🚨[Process Update] - Reporting Product Reviews​🚨](https://sellercentral.amazon.com/seller-forums/discussions/t/a9a6200a-7df7-4bb8-8b48-dc2926031da5), which includes the following path: > > 1. Visit [Customer Service](https://www.amazon.com/hz/contact-us/foresight/hubgateway) > > 2. Select **Help with something else** (if this button is displayed). > > 3. Select **Something else** > > 4. Select **Amazon Community** > > 5. Select **Customer Reviews** > > 6. Select **Violations of our Guidelines** > > 7. Select **I need more help** > > 8. Select **Send us an email** under **Email us** > > Regards, > > - Manny * * * * * * * * * Conversely, Xander\_Amazon posted this 101425 (again, emphasis mine): [https://sellercentral.amazon.com/seller-forums/discussions/t/b907f452-182f-44c2-8559-735a583c09c1?postId=2becaf7d-39f4-4c83-adae-fbd6baddb602](https://sellercentral.amazon.com/seller-forums/discussions/t/b907f452-182f-44c2-8559-735a583c09c1?postId=2becaf7d-39f4-4c83-adae-fbd6baddb602) > [@](#): > > ##### > > Xander\_Amazon > > In reply to: [Eurotech’s post](https://sellercentral.amazon.com/seller-forums/discussions/t/b907f452-182f-44c2-8559-735a583c09c1?postId=b907f452-182f-44c2-8559-735a583c09c1) > > 2 days ago > > Hi @Eurotech- > > I understand your frustration with what appears to be coordinated fake reviews. Let me provide you with additional options: > > **Send a detailed report to [community-help@amazon.com](mailto:community-help@amazon.com)** > > Include: > > - Screenshots of the suspicious reviewer profiles > - Evidence of the same-day posting pattern > - Links to the competing products they reviewed > - Your ASIN and the specific reviews in question > - Reference to your existing case number > > When reporting, provide this comprehensive evidence package: > > 1. Document the exact dates and times of all four reviews > 2. Screenshots showing their review history on competing products > 3. Note that none are “Verified Purchase” reviews > 4. Show how they reviewed similar products (vanity, shower door) on the same day > 5. Quantify how these reviews have affected your sales > > I would also consider Brand Registry. If you’re not already enrolled, Brand Registry provides additional tools for reporting abuse * * * * * * * * * * * * I would strongly suspect that the ‘new reporting process’ was founded in Amazon’s desire to avoid even-more fines stemming from the 16 CFR Part 465/16 CFR §465-based [Trade Regulation Rule on the Use of Consumer Reviews and Testimonials (link, Federal Register)](https://www.federalregister.gov/documents/2024/08/22/2024-18519/trade-regulation-rule-on-the-use-of-consumer-reviews-and-testimonials) having gone into effect, once the Final Rule was issued (081424), on 102124 - but almost a year later, Amazon’s efforts to comply would seem to be rather…_ **ineffective** _. ---
**Author:** ![bookwormapril](https://sellersasksellers.com/user_avatar/sellersasksellers.com/bookwormapril/32/84_2.png) [@bookwormapril](https://sellersasksellers.com/u/bookwormapril)\ **Post date:** [October 17, 2025, 1:34am UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/261 "2025-10-17T01:34:28Z")
> [@Dogtamer](#): > > The [community-help@amazon.com](mailto:community-help@amazon.com) report method is no longer a valid channel What! They admitted it. Wow. It has not been a valid address (works – just nothing ever read) for many many years. It did work once upon a time, long long ago. But it has been nothing but a placebo for at least ten years, probably more. [Previous page](https://sellersasksellers.com/t/training-the-nsfe-mods/3545.md?page=12) [Next page](https://sellersasksellers.com/t/training-the-nsfe-mods/3545.md?page=14)