# Training the NSFE mods **URL:** \ **Category:** NSFE Talkback\ **Created:** [March 2, 2024, 7:35pm UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545 "2024-03-02T19:35:36Z")\ **Posts on this page:** 1\ **Showing post:** 258
**Author:** ![Dogtamer](https://sellersasksellers.com/user_avatar/sellersasksellers.com/dogtamer/32/4766_2.png) [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Post date:** [September 25, 2025, 6:23pm UTC](https://sellersasksellers.com/t/training-the-nsfe-mods/3545/258 "2025-09-25T18:23:07Z")
> [@Dogtamer](#): > > … > Amazon’s “Day One - Day Two” corporate-employment culture is alive and well throughout its infrastructure. Or not. In anticipation of the latest ‘Ask Amazon Event’ re: the PLS (‘Amazonese’ for “Product Lifestyle Support”) Program scheduled for today, 092525, Jameson\_Amazon posted an earlier v. of this to the NSFE on 091525: [https://sellercentral.amazon.com/seller-forums/discussions/t/6df61f62-bcdc-4bcb-b0fb-5b52fde02e45](https://sellercentral.amazon.com/seller-forums/discussions/t/6df61f62-bcdc-4bcb-b0fb-5b52fde02e45) > [@](#): > > # ‼ ASK AMAZON TODAY – Learn about Reducing Returns with Product Support > > ![pin](https://sellercentral.amazon.com/seller-forums/_next/static/media/pin.241d482a.svg) > > by Jameson\_Amazon > > a week ago > > 🗓 EVENT TODAT:\*\* Join us today, **Thursday, September 25th, from 8am - 5pm PDT** , for a live Q&A session with **Amazon’s Product Support team** to learn about preventing returns when customers face issues that can be resolved - such as setup difficulties, troubleshooting needs, functionality issues requiring repair, and replacements for missing or broken parts. > > The Product Support program reduces returns by helping customers use their purchases effectively. > > Through the [Product Support landing page](http://www.sellercentral.amazon.com/productsupport) (login required) on Seller Central, you can access and enroll in all support options, including three new features: > > - **Offer replacement parts:** Ship missing or small parts directly to customers, avoiding full returns. > - **Provide manufacturer call and chat support:** Customers can reach your expert team instantly through their Amazon account > - **Partial refunds:** Provide refunds without requiring customers to return the product > > Product Support lets customers resolve issues directly through their “Your Orders” page, from setup to troubleshooting. Over 400,000 brands use this free program, preventing 14.7M returns in 2024. > > Join this Ask Amazon session to: > > - Learn how you can reduce customer returns > - Learn from other sellers’ experiences > - Provide feedback to the Product support team > > **‼Save the date! Add this Ask Amazon session to your** [**Google**](https://www.google.com/calendar/render?action=TEMPLATE&text=Ask+Amazon+Q&A+Session:+Product+Support&dates=20250925T080000/20250925T170000&details=Join+us+on+Thursday,+September+25th,+from+8am+-+5pm+PDT,+for+a+live+Q&A+session+with+Amazon%27s+Product+Support+team+to+learn+about+preventing+returns+when+customers+face+issues+that+can+be+resolved+-+such+as+setup+difficulties,+troubleshooting+needs,+functionality+issues+requiring+repair,+and+replacements+for+missing+or+broken+parts.&location=https://sellercentral.amazon.com/seller-forums/discussions/t/6df61f62-bcdc-4bcb-b0fb-5b52fde02e45) **or** [**Outlook**](https://outlook.live.com/calendar/0/deeplink/compose?subject=Ask%20Amazon%20Q&A%20Session:%20Product%20Support&body=Join%20us%20on%20Thursday,%20September%2025th,%20from%208am%20-%205pm%20PDT,%20for%20a%20live%20Q&A%20session%20with%20Amazon%27s%20Product%20Support%20team%20to%20learn%20about%20preventing%20returns%20when%20customers%20face%20issues%20that%20can%20be%20resolved%20-%20such%20as%20setup%20difficulties,%20troubleshooting%20needs,%20functionality%20issues%20requiring%20repair,%20and%20replacements%20for%20missing%20or%20broken%20parts.&startdt=2025-09-25T08:00:00&enddt=2025-09-25T17:00:00&location=https://sellercentral.amazon.com/seller-forums/discussions/t/6df61f62-bcdc-4bcb-b0fb-5b52fde02e45) **calendar.** > > * * * > > **📚 Key Resources** > > [![img](https://sellercentral.amazon.com/communities/images/content/60ed60cb-e3a1-34b2-9d06-18b9ffb00f3c/f6e10923-3f1a-461d-be6b-57c21d394bb1.png)](https://sellercentral.amazon.com/communities/images/content/60ed60cb-e3a1-34b2-9d06-18b9ffb00f3c/f6e10923-3f1a-461d-be6b-57c21d394bb1.png)\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ > > **💡 Submit questions below!** > > Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event. > > In the meantime, let’s keep the conversation going! Share your top tips for new sellers getting started with Product Support, and let’s build momentum heading into the September 25th Q&A session! > > * * * > > _Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers._ > > [Community Connections > ](https://sellercentral.amazon.com/seller-forums/discussions?categories%5B%5D=amzn1.spce.category.8b1ad9e8) > > **Tags:** Ask Amazon Leaving aside the glaring misspelling of “Today” in the FMT-CMT’s unacknowledged revision once the event went live, we can see that the link to the Product Lifecycle Support (PLS) Home/Landing Page is inaccessible: http: [//www.sellercentral.amazon.com/productsupport](https://www.sellercentral.amazon.com/productsupport) The actually-accessible link is here: https: [//sellercentral.amazon.com/productsupport](https://sellercentral.amazon.com/productsupport) As the M.A.P. (“Midway Authentication Portal”) that Amazonians can access is likely to be something along the lines of this: https: [//www.sellercentral.amazon.dev/productsupport](https://www.sellercentral.amazon.dev/productsupport) I suspect that the many notifications of the inappropriateness of ‘.dev’ links made by the seasoned vets who still post over in the NSFE may have prompted a manual modification of what the FMT sees; what our friend @Lost_My_Marbles noted about re-crafting .dev URLS in his 12223 **[Post #6](https://test.sellersasksellers.com/t/training-the-nsfe-mods/3545/6)**, upthread, seems to have fallen on deaf ears so far - and although it can’t be denied that there are some Amazon pages that use the non-secure http protocol, it does seem a bit strange that it would be used in this context, as that is not so on the public-facing page. * * * The reason I refer to the execrable “Day One-Day Two” paradigm is simply based on the fact that this _ **isn’t** _ the first ‘Ask Amazon Event’ regarding the PLS Program to have been “hosted” by Jameson - and she got the Home/Landing page link correct in that 072825 post (the ‘updated by moderator one month ago’ notification reflects the addition of the “**[Now Closed]…**” portion to the original title): [https://sellercentral.amazon.com/seller-forums/discussions/t/0704c5ae-c7d0-4191-b2d6-d5b2341f02d9](https://sellercentral.amazon.com/seller-forums/discussions/t/0704c5ae-c7d0-4191-b2d6-d5b2341f02d9) > [@](#): > > # ASK AMAZON – Learn about reducing returns through product support on July 31st > > by Jameson\_Amazon > > updated by moderator a month ago > > **🗓** **MARK YOUR CALENDARS** **:** Join us on **Thursday, July 31st, from 8am - 5pm PDT** , for a live Q&A session with members of the Product Lifecycle Support team where we will answer questions regarding **reducing returns through product support.** This is a great opportunity to ask questions if you have questions about the PLS program. > > _**What is Product Lifecycle Support (PLS)?**_ > > The mission of PLS is to offer product support to customers, empowering them to make the most of products purchased on Amazon. By solving product issues we prevent unnecessary returns and help the planet by extending the life of products. > > Whether you’re a new or seasoned seller, this is your chance to: > > - Get expert answers regarding Product Lifecycle Support team and how to reduce returns > - Share your experiences and learn from fellow sellers > - Provide direct feedback to the Product Lifecycle Support team > > * * * > > **📚 Key Resources:** We’ve compiled key resources on all things Product Lifecycle Support: > > - [**Welcome to Product Support**](https://sellercentral.amazon.com/productsupport) > > * * * > > **💡 Submit questions below!** > > Post all your questions as a reply to this event thread! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event. > > * * * > > _Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers._ > > [Community Connections > ](https://sellercentral.amazon.com/seller-forums/discussions?categories%5B%5D=amzn1.spce.category.8b1ad9e8) > > **Tags:** Ask Amazon * * * * * * Saddest of all? Once someone posted to today’s event that the URL was malformed, it took more than two hours before Sandy\_Amazon was able to correct it. * * * * * * * * * We ALL make mistakes - everybody on this mortal coil is only human, after all (w/ the possible exception of yours truly, according to some) - but I’m hard-pressed to make a compelling argument that Amazon’s frequency of doing so has _ **not** _ increased over the years, despite its unprecedented success in garnering profit… --- _[View the full topic](https://sellersasksellers.com/t/training-the-nsfe-mods/3545)._