Training the NSFE mods

[Dogtamer]

@Dogtamer

On the other hand, we have such garbage as this
…

I realize I’m likely beating a dead horse here, but I’d really like to know when will Katie promulgate the memo which will finally stop members of the FMT/CMT, and the SMEs (“Subject Matter Experts”) alike, from posting links to SHC pages which reside behind the Midway Authorization Portal gateway (exclusively for the internal use of Amazonians who have the credentials to access such content, as was repeatedly pointed out during the rash of such occurrences in 2021 & 2022), as the AHT (“Account Health Team”) SME Mindy did 112223 in the below-linked post (note the ‘.dev’ domain link):

https://sellercentral.amazon.com/seller-forums/discussions/t/0f3c3caf-2043-4631-9bdb-4a27d88e4c46?postId=6d64e721-cb24-4fa6-a0a5-18e09aa35e36

Hi @Flagstaff_Public_Lib

Mindy from Amazon here to assist.

From your post, I understand that your account is deactivated due to being unable to verify bank account information. When the page is asking for different account holder’s name, it is possible that this person bank information is still associated with your account. What I can suggest is to ensure all information are up to date in your seller central account. This include: Business name and address, legal entity name and address, tax information name and address. The bank information must match with the name and address given in other aspect.

In order to change/ edit/ remove bank information, I have include the help page here for your kind reference: Midway Authentication Portal

In addition, I would encourage you to utilize the “call me now” button locate in account health page to reach out to our Account Health Support team to receive further guidance and support.

I hope these suggestions help you in your endeavors. Have a great day!

The forums community and I are here to support you.

Regards,

Mindy

The OP of that NSFE discussion - who likely faces a Sisyphean task, unfortunately, given the original premise, as the biz model is not typically a very good fit for Amazon’s one-size-fits-all ‘solutions’ - responded thusly (emphasis mine):

Where on the Account Health Page is the “call me now” button. I have been looking for some way to contact customer support to no avail. Also can not find a verification appeal button that was suggested in another post.

In addition when I click on the link in your reply it asks for a pin number to sign-in. I have worked on this seller’s account since 2018 and have never had a pin number.

Were I still participating in the ASF (“Amazon Seller Forums”), I’d be inclined to point out that removing ‘.dev’ from the link will redirect to the SHC page Add, view, and update your bank account information (link, Help Hub Revision, non-“G” prefix simplified).