Two Step Verification not working this morning

Is anyone else having trouble logging into Seller Central this morning? The two step verification codes are not being sent via text or phone call. Our phone numbers all look normal. Just curious if it’s us or a widespread problem.

I use the Authenticator App for the verification code so I don’t know. I was able to log in as usual.

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Worked for us … about 7:00am Central Time

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Thanks everyone. Verizon was out in our area but we still had “bars” on the phone. Kinda strange. Thanks again.

Glad it seems to have gotten sorted out - and gladder still to welcome you the SAS - THE Best Seller Forums Experience!

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Thanks! Good to see you on here!

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I had this happen before when they were working on the local cell tower. Glad you were able to log in now and welcome to the forum.

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Is there any particular Authenticator App recommended for amazon? Can I install it on any computer because there are times we have multiple computers going and need otp on them all. It would be nice to not have to text my wife the otp from CA to her in GA so she can get logged on…lol

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Why not set the wife up with permissions? … So her log in could OPT to her cell phone …

Set and edit User Permissions

Set and edit User Permissions

When you initially set up your Seller Central account, only you can access the account tools and features. You can provide access to others – such as employees, co-owners, or contractors – by setting your User Permissions:

To invite new users:

  1. Under Settings, click User Permissions.
  2. Enter the contact information for the new user and click Send invitation. Repeat for all new users you want to add.
  3. Have your new users follow the instructions in the email.

To edit new user permissions:

  1. Under Settings, click User Permissions.
  2. Click Edit next to the account you want to change.
  3. Click the button next to each tool you want to give the user access to for your account.

By setting user permissions, other users can complete tasks such as manage inventory or handle shipping confirmations. However, account credentials are unique and confidential information should not be shared with anyone.

User permissions are available only to Professional sellers. Amazon offers both Professional and Individual selling plans. You can easily switch your existing selling plan.

Note:

For more information, see Can I transfer my seller account?

Although you can add users to your seller account, you cannot transfer your seller account, even if the business ownership changes. In that event, the new owner should establish a new seller account in their name.

Why can’t I view some pages on Seller Central?

  • Access to certain help pages on Seller Central may depend on your Selling plan, enrollment in Fulfillment by Amazon, and your User Permissions.

Who is a primary or secondary user?

  • A primary user, also known as the account administrator, is the one who registers a new Seller Central account. The primary user will have access to every page and feature their account type offers.
  • A secondary user is the one invited by the primary user, through the User Permissions page. A primary user can grant certain permissions to a secondary user. A secondary user will not be able access the User Permissions page unless a primary user makes them an Admin through the User Permissions.

Note: A secondary user will become an Admin when a primary user or another Admin grants them View and Edit permission through the User Permissions page. The Admin can then manage permissions for other secondary users.

Who has access to the User Permissions page?

  • A primary user can access the User Permissions page to invite secondary users and grant them access to perform account related activities.
  • A secondary user who has been explicitly granted permission to access the user permissions page by the primary user can access the page. Other secondary users cannot access this page.

Note: Primary users with Individual Seller accounts cannot add secondary users.

How can a primary user or an Admin add a secondary user?

  1. To add a secondary user, go to Settings and click User Permissions
  2. Invite the secondary user by entering their contact information and click Send invitation. Repeat this for all new secondary users you want to add.
  3. Have your new secondary users follow the instructions in the invitation email.

As a primary user or an Admin, how do I remove a secondary user from my account?

  1. To remove a secondary user, go to Settings and click User.
  2. In the Current Users section, click Delete next to the user you want to remove.
  3. Select OK in the warning message box.
  4. Confirm when you see the Success message.

As a primary user or an Admin, how can I add or remove permissions for my secondary user?

  1. Under Settings, click User Permissions.
  2. Click Manage Permissions next to the secondary user account you want to change.
  3. Modify permissions and your changes will automatically be saved.

Warning: By setting User Permissions, secondary user accounts can complete tasks such as manage inventory or handle shipping confirmations. However, account credentials are unique and considered confidential information. This information should not be shared with anyone.

As a secondary user, how do I get access to additional features in Seller Central?

  • If you are unable to access a Seller Central feature or help topic because you do not have the necessary permissions, please ask your primary account administrator to grant it to you.

Can I transfer my seller account?

  • Although you can add users to your professional seller account as secondary users, you cannot transfer your seller account. If the business ownership changes, the new owner should establish a new seller account in their name.

How can I switch from an individual selling plan to a professional selling plan?

  • Amazon offers both Professional and Individual Selling plans. Click here to know more about Selling plans.
Authenticator App Method

Use an authenticator app for Two-Step Verification

Instead of receiving a code on your phone via text or voice call each time you sign in to your seller account, you can use an authenticator app to generate your authentication code. Authenticator apps do not require phone service or an Internet connection to work, but must be downloaded to whatever device or PC you choose.

To download an authenticator app, go to the app store for your device or browse the Internet:

  • If you’re using an iOS or Android device, you can download Microsoft Authenticator or Google Authenticator from your respective app store. If you prefer to use a different authenticator app, make sure that it supports TOTP-OATH (Time-based One-time Password Algorithm adopted by the Initiative for Open Authentication).
  • If you’re using a Windows PC, tablet, or device, search for “authenticator app” in the Windows Store.
  • You can install programs that work with a USB security key. For more information, see Use a USB security key for Two-Step Verification.
  • You can also download browser-based extensions or add-ons from the Internet.

Note: Authenticator apps don’t have access to your Seller Central password or account information.

You can choose one of two methods to add your seller account to the app.

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We have always just used the same login/pw and I never even thought about doing it this way. I will have to give this a try and make her admin. Sounds like it may work and I will quit getting the I need the OTP off your phone yell from her. Thanks for the info…!!!