Wow, I nearly smiled at the idea of a competent reply from seller support for once. I would probably think it was fake, if a human actually articulated an intelligent reply during a communication with Amazon.
Our supposed “Account rep” for Amazon Canada called a few days ago about increasing our portfolio, and I flatly told him “We are not interested in expanding our FBA business any further due to repeated inventory failures, false IP flags due to AI usage, and incompetent seller support”. He said he could assist with some of the issues, and I stated “Why should I have to waste additional time to do that for Amazon’s sales benefit? How about you fix your broken process’ instead of adding additional seller steps costing reducing seller efficiency?” Lets just say the call was not productive.
Amazon reps are like many of the proselytizers that come to my door. They take the insults right on the chin for their obvious falures and misdeeds, and come back for more a few weeks later.