# VTR Headache - Canpar Express **URL:** \ **Category:** šŸŒ Other Amazon Marketplaces\ **Tags:** canada, valid-tracking, fbm\ **Created:** [May 5, 2026, 7:33pm UTC](https://sellersasksellers.com/t/vtr-headache-canpar-express/7162 "2026-05-05T19:33:38Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![obk-stainless](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/o/54ee81/32.png) [@obk-stainless](https://sellersasksellers.com/u/obk-stainless)\ **Post date:** [May 5, 2026, 7:33pm UTC](https://sellersasksellers.com/t/vtr-headache-canpar-express/7162/1 "2026-05-05T19:33:38Z")
Hey SAS longtime lurker first time poster. Since Friday our VTR has taken a hit and despite a nice conversation with Account Health, two tickets with Seller Support, and posting in a forum thread over on the NSFE Iā€™m at a loss. Amazon thinks weā€™ve provided an invalid shipping carrier. We have chosen an integrated carrier from the dropdown menu. Weā€™ve used this carrier, Canpar Express, for years and have other orders in the same range of time the VTR is pulling from with this carrier. The invalid carrier issue began on Friday with orders marked for delivery on April 20. Iā€™ve double checked the invalid VTR orders against the valid ones. Iā€™ve checked our shipping software for any changes. Iā€™ve exported reports and gone over any process changes with a fine tooth comb. Everything on my end looks like it should be working and looks identical to when it was working. I do have some hope that things will be resolved in our favour because others posters on the Canadian NSFE forums are reporting the same thing. Are any other FBM sellers in Canada running into this same issue? Does seller support have an escalation pathway to an upper tier technical support team that has either the resources or decision making power to resolve whatever is going on? Iā€™ve asked them kindly to escalate after providing screenshots, order numbers to compare/contrast with the impacted ones, and a description of all the troubleshooting Iā€™ve done so far. ---
**Author:** ![Tvoi](https://sellersasksellers.com/user_avatar/sellersasksellers.com/tvoi/32/13531_2.png) [@Tvoi](https://sellersasksellers.com/u/Tvoi)\ **Post date:** [May 5, 2026, 7:45pm UTC](https://sellersasksellers.com/t/vtr-headache-canpar-express/7162/2 "2026-05-05T19:45:06Z")
We have been having the same issue since the beginning of February (US, not Canada)-We use a carrier in the drop down and nothing had changed about inputting carrier and tracking. They recently ā€œadmittedā€ to it being their issue but will not wipe the ever-dropping VTR percentage away. One time telling us to switch carriers-sorry, canā€™t do that as there are contractual obligations. ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [May 5, 2026, 7:45pm UTC](https://sellersasksellers.com/t/vtr-headache-canpar-express/7162/3 "2026-05-05T19:45:48Z")
Welcome to SAS! > [@obk-stainless](#): > > I do have some hope that things will be resolved in our favour because others posters on the Canadian NSFE forums are reporting the same thing. If itā€™s a wider problem beyond your account, there is nothing you can do until the issue is resolved (the problem stops happening) on Amazonā€™s end. After that, if the violations are not reversed, then you would have standing to get pushy with support cases. > [@obk-stainless](#): > > Does seller support have an escalation pathway to an upper tier technical support team that has either the resources or decision making power to resolve whatever is going on? Hah. No. ---
**Author:** ![obk-stainless](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/o/54ee81/32.png) [@obk-stainless](https://sellersasksellers.com/u/obk-stainless)\ **Post date:** [May 11, 2026, 3:27pm UTC](https://sellersasksellers.com/t/vtr-headache-canpar-express/7162/4 "2026-05-11T15:27:52Z")
Good news! They escalated my ticket to technical support and reversed the violations related to VTR and OTDR. Looks like all impacted sellers had the same thing happen which feels like a small miracle. I know most issues donā€™t go this well but I hope this provides a tiny bit of hope to other sellers. ---
**Author:** ![Tvoi](https://sellersasksellers.com/user_avatar/sellersasksellers.com/tvoi/32/13531_2.png) [@Tvoi](https://sellersasksellers.com/u/Tvoi)\ **Post date:** [May 11, 2026, 3:29pm UTC](https://sellersasksellers.com/t/vtr-headache-canpar-express/7162/5 "2026-05-11T15:29:23Z")
HMMM-my VTR issues have not been reversed or erased, and the case has been in the hands of Amazon for going on 3 months! ---
**Author:** ![obk-stainless](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/o/54ee81/32.png) [@obk-stainless](https://sellersasksellers.com/u/obk-stainless)\ **Post date:** [May 11, 2026, 3:44pm UTC](https://sellersasksellers.com/t/vtr-headache-canpar-express/7162/6 "2026-05-11T15:44:34Z")
Iā€™m sorry to hear yours are ongoing. I should have specified for Canpar Express in Canada. ---
**Author:** ![VTR](https://sellersasksellers.com/user_avatar/sellersasksellers.com/vtr/32/14279_2.png) [@VTR](https://sellersasksellers.com/u/VTR)\ **Post date:** [May 11, 2026, 5:26pm UTC](https://sellersasksellers.com/t/vtr-headache-canpar-express/7162/7 "2026-05-11T17:26:03Z")
My wife has a VTR headache all the time. ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [May 11, 2026, 5:41pm UTC](https://sellersasksellers.com/t/vtr-headache-canpar-express/7162/8 "2026-05-11T17:41:06Z")
> [@VTR](#): > > My wife has a VTR ~~headache~~ shingles all the time. ā€¦ pretty sure it was like a long lasting rash that there is no relief for as apposed to a headache that one can swat away with a couple of tylenol ā€¦ šŸ˜ ---
**Author:** ![VTR](https://sellersasksellers.com/user_avatar/sellersasksellers.com/vtr/32/14279_2.png) [@VTR](https://sellersasksellers.com/u/VTR)\ **Post date:** [May 11, 2026, 6:23pm UTC](https://sellersasksellers.com/t/vtr-headache-canpar-express/7162/9 "2026-05-11T18:23:59Z")
No, the core issue is that she finally realized she was reading the ruler upside down, and its not a 9.