# Walmart is doing a seller forum **URL:** \ **Category:** Walmart\ **Created:** [January 13, 2026, 6:18pm UTC](https://sellersasksellers.com/t/walmart-is-doing-a-seller-forum/6880 "2026-01-13T18:18:18Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Tallytony](https://sellersasksellers.com/user_avatar/sellersasksellers.com/tallytony/32/29_2.png) [@Tallytony](https://sellersasksellers.com/u/Tallytony)\ **Post date:** [January 13, 2026, 6:18pm UTC](https://sellersasksellers.com/t/walmart-is-doing-a-seller-forum/6880/1 "2026-01-13T18:18:18Z")
[[image]](https://cKwBD04.na1.hubspotlinks.com/Ctc/OP+113/cKwBD04/VX7_nn4cDsBmW1XTx8X6scSzKW5yX2x95Jfw5gN65wGVj3m2nnW6N1vHY6lZ3mDW714rq38D5XhzW3jwbdv4CLn1tW4fl-bD7RcLGhW3KS2bJ2-04BNW5pPMxH1n6vFvW8Dq33W4BzYqVN6NRVjTpyz1_W4FMK9Q2_PvQ1W3-tz_H9c6t9cW4NnwJ_2fRDlBW3hBSnN1Wy0LzVS4Cyj6V8DdtW6pdZFC5xqqlqW7P2Vnd1LBN4QW81jJLM49vCM9W1ysZtK3jrc2kW7styNL4hX85rW8hHSXx5G214bW6D0L6H7txvBSVgQnMy38JRnfW2Wctq63_2gZ8VTRkKF40sPZ6f98JNBv04) [image] NEW # Walmart Marketplace Seller Forum ## A hub for connecting with fellow sellers and Walmart experts! [**Get started**](https://cKwBD04.na1.hubspotlinks.com/Ctc/OP+113/cKwBD04/VX7_nn4cDsBmW1XTx8X6scSzKW5yX2x95Jfw5gN65wGVW3m2nnW7Y8-PT6lZ3lzW7VzBXq6WWL4lW3j1V0N1rzt2ZW25Qcfl8d0KnzW1zbW9s5TdDY0W2PR84T9jVCDWW3Qm20s1RQVV7W9jf6Hr8zW7FtW3fyqM614c38HW7QlCBv47hGhqW2WKpXZ3_-mNkW6FdvJ26zktyDW15QgLL7Vm8y2W2nTLmc2LRkP2W2SkHpN1hHjJnW8fCzk24NdT77W3NljBj1HHKQlW9cMjKj9jyGdLW3t2tXV8ZHB14W6Rw3gN5yRKRQN5w9N4Jq0jGzW6kqJ6f7wjLzCW2l_05g66wlRMW7whjt05CJDJgVBrg0t68slLbW97l6w69csdsSVg_p0h4hFlZZf1Nw8nW04) Hello, We’re thrilled to introduce the Walmart Marketplace Seller Forum, your go-to space to: - Exchange ideas with the seller community - Find solutions quickly with Walmart-verified answers - Read success stories, case studies, and tips—or share your own! - Stay in the loop on new programs, tools, and updates You can access the Seller Forum any time by logging in to Marketplace Learn and clicking the **Forum** tab in the top menu. As a reminder, only active sellers can view all posts and participate, so you’ll need to log in each time. [**Join the conversation**](https://cKwBD04.na1.hubspotlinks.com/Ctc/OP+113/cKwBD04/VX7_nn4cDsBmW1XTx8X6scSzKW5yX2x95Jfw5gN65wGVW3m2nnW7Y8-PT6lZ3kYW20RX0l7cwnYdW6rnxtT4BRyT0W2j6nc92kqlcDW13w1R-1P8Zs5VPMXh87M3PBxW7dwHpX52DVNfW3LqYmF4CGWZYW1JQSPS2dn3RYW1gyycc6DB0xCW86wLVB96cNqwW79Rs1q6tpLZsN2yDylLZ9MFhW7vnXnG5shY4YW1B2Tmk1Y0XrSW1KTcY06Hvyj-W75Q34Z2VrQ80W1S-sDX8jgVQzN9h_L1fFxpvcW6kCKBc2j9bjtW3PZrpt1xnKwBW3SPvwG8pGTRcV17gFP5k_jcjW6VYn-h3JpC7xW4CxHgj3B-MyRW3lnt3M2NxzdMW27g4Rc5SqzNjf6_00RM04) **Pro Tip!** Try browsing or searching for existing topics first—you may find helpful conversations already in progress. You can find the full Seller Forum Guidelines [here](https://cKwBD04.na1.hubspotlinks.com/Ctc/OP+113/cKwBD04/VX7_nn4cDsBmW1XTx8X6scSzKW5yX2x95Jfw5gN65wGWv3m2nnW95jsWP6lZ3nfW8dGyyX8jdJfGW6fxjn16PXkFjW4q_XQ5814jHBVgbLNb4hyzq2W2trS-C7v3DSyN6fn9gVM_VDlW8JbV0g5D-tWmW23T4hL2n-Jk5W6FnNG384K7J4W8lVyhK3ZXs0gW2qY01527Rf84W1g9rCS85bX_PW6ZYZdy2fJ4l_W8_RLZz8fXyWVW5LdNNC34xhW-W9h9y2v13BKCgW3Mq2486BC13XW66fjWB8DCYL3VywjbH5fVNJwW25cv0C2SfhwbN8h07ZFL9kT9W5jX1T53wdxB3W2-SxhY7vHbP8W7qFM0m2K6S9sW603Kst8J2q7cN2zLBP73D9MyW4b8Thj2Yp773V-WQzQ85mj8JW6S9g-Y7NrC0XW4DtnvK2WtHxbf4nlC-s04) and Frequently Asked Questions [here](https://cKwBD04.na1.hubspotlinks.com/Ctc/OP+113/cKwBD04/VX7_nn4cDsBmW1XTx8X6scSzKW5yX2x95Jfw5gN65wGTK5kBVzW5BWr2F6lZ3nzW4nkXVY1x5fMDW2Z5Byk3JwwxTW4kfDXc5YBTZhW4hs4dh3__rpRW5Ls7cF7-3192W3D2MnN5fxD0rW633DpK8t-ML_W7ZbDcF4KDTp2W6FfrnS7q8Cb1W3_fxRY5P5BvzW1YtCD62WydtYV4CXPp6WN3JcW8NZQTG77wfWcW1bmGhl5GtMBRN8G3kD9c6Th_W3kWHX524R93jW3mx3FG463hxLW2pHGGq4jcYMbW2zXvvM4HW3f4N6KbwMSx_jRrW46_nFx1nXCpfW2ft0LR6LFTVtW6FCv344dZGwbW3m4vFs4xTBSKW63BXXh2wfz5mW8YjCWw3cyd1XW1Q_9BL9l88MTW81fSFh3n46dlW1KYsTy8Knp05W2l74bc1-VM5jW3l3dkx331_wrW20gLxd58sr5gW1fR-5c7dR0QYW30jKv25mCpkGf1tNVTM04). Thank you for your business, **The Walmart Marketplace team** ---
**Author:** ![Tallytony](https://sellersasksellers.com/user_avatar/sellersasksellers.com/tallytony/32/29_2.png) [@Tallytony](https://sellersasksellers.com/u/Tallytony)\ **Post date:** [January 13, 2026, 7:23pm UTC](https://sellersasksellers.com/t/walmart-is-doing-a-seller-forum/6880/2 "2026-01-13T19:23:46Z")
Dang, Wally is active to start the year, now they’re also adding an INR metric with a bogus start date of Spring 2026 Hi, We’re committed to helping you grow your business while building a strong, trusted experience for customers along the way. To better reflect industry standards and simplify performance metrics, we’re retiring the Refund Rate and introducing two new metrics: Return Rate and Item Not Received (INR) Rate. By separating item-related concerns from fulfillment issues, we’re working together to surface issues sooner, address them more effectively, and strengthen trust across our Marketplace community. # **What’s changing** **Refund Rate is retiring** We’re moving away from GMV-based calculations to provide a clearer view of performance drivers. **New! Return Rate** Return Rate measures the percentage of delivered items that are returned due to a seller-related issue over the past 60 days. Keep your Return Rate at 6% or below to meet the standard. **New! Item Not Received (INR) Rate** INR Rate measures the percentage of items customers report not receiving due to a seller-related issue over the past 60 days. Keep your Item Not Received Rate at 2% or below to meet the standard. **Note:** These rates are calculated differently than the Refund Rate, so you may notice variations when comparing performance across metrics. # When do these changes take effect? Return Rate and INR Rate will become official standards in Spring 2026. We’ll check back in to share timelines and resources before enforcement. So you can best prepare, the metrics will soon appear in your [**Performance dashboard**](https://cKwBD04.na1.hubspotlinks.com/Ctc/OP+113/cKwBD04/VWBdsF6pPq_4W3HFqkz7x_2t6W1c61D75JfzrqN84393W3m2nnW7Y8-PT6lZ3p3W8tDC3d8DcvfjW9cS8PH3W3g6hW7yvVbr53jvPpW53_WbB5bPjJVW4MNRjZ5r_cvfW4BLsHX6wV28PW8HpjZ55lcSTzW34xS9F1cPG-QV2515c594_4xW29hXKD8JpbRmW3CCH-Q3wvx1DW3h6Bnx8yTmshW1Knl5B873pLQW58Wg2Y772966W7bDrlW6wlW2bV2Q8_n8mV3vWN8JX4515hpbtW4vGmRM6YGB0PW4J-d-g3rL-w_W85CM_M6TZ391VbvzWl2x5LpPN64Ky1FSg1gKW29dywC3-2bfwW5nYxzs1LgdCBW82z6vH2Dk3SQW7KhYfr8fKRnWf5dR5WR04) under a new **Upcoming Standards** section, as well as in the Performance API and Walmart Seller mobile app. This gives you time to review your performance before the standards are enforced. **Reminder:** We recently rolled out a new [**Negative Feedback Rate**](https://cKwBD04.na1.hubspotlinks.com/Ctc/OP+113/cKwBD04/VWBdsF6pPq_4W3HFqkz7x_2t6W1c61D75JfzrqN84394b3m2nnW8wLKSR6lZ3ppW8nYNpD62MBDwVXs2hf6bgGp0N1SR9ljMl5nCVFBFjt3tl8YbW6x_xMk85N25HW466LW11pW_MWW9cW0t98xnFNBN2wSyjvQWbNYW1FNtkj1BjldyW85Bn3x7cZKHFW1RM5VL8GVZ88W5QBYZ-18gFSVW7j5jkz5JXcGKVjmFMH1vBHDgW8qBpzl2NR4dsV3KX305x6cyWW1VPjnM8hwhjvW1C3_JR8T3ZsSW908wRQ5cz8w6W8zbbr28H6lyZW7W740D2xz8GNW6N1v5D5j22y7W6Q0m5q6n0-8hW8341B17l-8dnW12PFCX6tHdj4W6yh3gY3qMFsMN40hvzqRCjd6W6MDGg34-xBfnf8t2HQz04) as well. Be sure to monitor your ratings and maintain a rate of 2% or below to meet our standards. ---
**Author:** ![JustForFunStuff](https://sellersasksellers.com/user_avatar/sellersasksellers.com/justforfunstuff/32/267_2.png) [@JustForFunStuff](https://sellersasksellers.com/u/JustForFunStuff)\ **Post date:** [January 13, 2026, 10:33pm UTC](https://sellersasksellers.com/t/walmart-is-doing-a-seller-forum/6880/3 "2026-01-13T22:33:21Z")
Saw this walmart update this morning but so happy to see YOU, Tony! ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [January 14, 2026, 12:38am UTC](https://sellersasksellers.com/t/walmart-is-doing-a-seller-forum/6880/4 "2026-01-14T00:38:20Z")
Seems like the [https://test.sellersasksellers.com/t/walmart-selling-forum-pilot/6286](https://test.sellersasksellers.com/t/walmart-selling-forum-pilot/6286) is open to everyone now. ---
**Author:** ![Tallytony](https://sellersasksellers.com/user_avatar/sellersasksellers.com/tallytony/32/29_2.png) [@Tallytony](https://sellersasksellers.com/u/Tallytony)\ **Post date:** [January 14, 2026, 1:17pm UTC](https://sellersasksellers.com/t/walmart-is-doing-a-seller-forum/6880/5 "2026-01-14T13:17:14Z")
Thank you! It’s good to see and greet everybody!