I don’t know about your OTDR specifically, I just meant that everyone seems to be taking a hit. My OTDR is 95.7% which is pretty low for me, and I don’t use SSA on my main shipping template.
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Holy Crap Amazon’s laziness worked for me.
I enabled AHT after this problem. It seems they just checked and found AHT enabled so they altered my rates and got rid of the banner.
That and maybe they actually realized it was delivered on time.
This is Saad Amazon Account Health Support.
Thank you for your continued patience. We have escalated this issue to our internal team and received a resolution. I will explain the details below.
I am pleased to inform you that the order IDs affecting your On-Time Delivery Rate(OTDR) metrics has been modified. Your account is now healthy. Congratulations on this resolution. We have removed the banner and also the violators from your account. The order Ids are no longer impacting your On-Time Delivery Rate (OTDR) metrics.
Please continue your good practices, and have a great day!
For a shipment to be considered as OTDR compliant:
1. The order should be delivered on or before the “Deliver by” date mentioned on the “Manage Orders” page of the Seller Central.
( OR )
2. If all the following 3 conditions met:
• Condition 1: Your account has Automated Handling Time(AHT) --“Enabled”.
• Condition 2: The shipped SKU was assigned to a shipping template with Shipping Settings Automation (SSA) – “Enabled”.
• Condition 3: Purchasing an “OTDR Protected” shipping label on Amazon Buy Shipping.
My OTDR is now 98.39%
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I read, “this is sad Amazon Account Health Support,” and was impressed at the self-awareness.
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And Here I was worried about making that joke.
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