# What is this, customer message **URL:** \ **Category:** FBM\ **Tags:** late-delivery, inr, fbm\ **Created:** [December 24, 2023, 2:06am UTC](https://sellersasksellers.com/t/what-is-this-customer-message/3002 "2023-12-24T02:06:47Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![TroutBurger](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/t/aca169/32.png) [@TroutBurger](https://sellersasksellers.com/u/TroutBurger)\ **Post date:** [December 24, 2023, 2:06am UTC](https://sellersasksellers.com/t/what-is-this-customer-message/3002/1 "2023-12-24T02:06:47Z")
So I get a message just now for an INR concern. Has not been scanned for 10 days now. Under the customers question is a box with what appears to be a question for me with a yes or no box to click. This is the 1st time I have ever seen this. Who is asking this and why? ![sas](https://sellersasksellers.com/uploads/default/original/2X/6/63596fe623abbb93292ab9c1a8f7d96f7574b503.jpeg) ---
**Author:** ![oneida\_books](https://sellersasksellers.com/user_avatar/sellersasksellers.com/oneida_books/32/44_2.png) [@oneida\_books](https://sellersasksellers.com/u/oneida_books)\ **Post date:** [December 24, 2023, 2:13am UTC](https://sellersasksellers.com/t/what-is-this-customer-message/3002/2 "2023-12-24T02:13:00Z")
Seems it has to be Amazon if it’s in Buyer-Seller Messages ---
**Author:** ![Lost\_My\_Marbles](https://sellersasksellers.com/user_avatar/sellersasksellers.com/lost_my_marbles/32/2919_2.png) [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Post date:** [December 24, 2023, 2:15am UTC](https://sellersasksellers.com/t/what-is-this-customer-message/3002/3 "2023-12-24T02:15:03Z")
It has a personal touch to it … > “Thank hou!” And since it is an INR shipment, the answer would be “No” as the shipment is not missing parts. AI functioning at a low level. ---
**Author:** ![papy](https://sellersasksellers.com/user_avatar/sellersasksellers.com/papy/32/7639_2.png) [@papy](https://sellersasksellers.com/u/papy)\ **Post date:** [December 24, 2023, 2:53am UTC](https://sellersasksellers.com/t/what-is-this-customer-message/3002/4 "2023-12-24T02:53:31Z")
Click no. It’s just an AI Amabot trying to be helpful, getting up in your business, inside Buyer-Seller Messages. > [@TroutBurger](#): > > Has not been scanned for 10 days now. If it’s USPS, enter the tracking number and request updates by text or email. In my experience, this can trigger them “finding” the item within the system. (I suspect this works by “surfacing” an internal USPS scan for the shipper/customer and flagging the item for future info sharing.) ---
**Author:** ![TroutBurger](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/t/aca169/32.png) [@TroutBurger](https://sellersasksellers.com/u/TroutBurger)\ **Post date:** [December 25, 2023, 8:55pm UTC](https://sellersasksellers.com/t/what-is-this-customer-message/3002/5 "2023-12-25T20:55:58Z")
Thats exactly what I was thinking. I really do not want Amazonabot anymore up in my business than they already are. I would guess it is trying to learn so Amazon can automate customer messaging or something. Or its keeping track of something to give me the shaft later. ---
**Author:** ![papy](https://sellersasksellers.com/user_avatar/sellersasksellers.com/papy/32/7639_2.png) [@papy](https://sellersasksellers.com/u/papy)\ **Post date:** [December 25, 2023, 9:37pm UTC](https://sellersasksellers.com/t/what-is-this-customer-message/3002/6 "2023-12-25T21:37:16Z")
> [@TroutBurger](#): > > I would guess it is trying to learn so Amazon can automate customer messaging or something. Oh lordt 🤦‍♀️ that would suck so badly for FBM ---
**Author:** ![HobbesIsMyTiger](https://sellersasksellers.com/user_avatar/sellersasksellers.com/hobbesismytiger/32/8000_2.png) [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Post date:** [December 27, 2023, 4:17pm UTC](https://sellersasksellers.com/t/what-is-this-customer-message/3002/7 "2023-12-27T16:17:10Z")
CSBA by ChatGPT. Mmm… no, thank you. ---
**Author:** ![TEXASEXILEBOOKS](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/t/839c29/32.png) [@TEXASEXILEBOOKS](https://sellersasksellers.com/u/TEXASEXILEBOOKS)\ **Post date:** [January 3, 2024, 12:49am UTC](https://sellersasksellers.com/t/what-is-this-customer-message/3002/8 "2024-01-03T00:49:37Z")
We’ve had a couple of these, due to a customer’s implied criticism of our price: I was rather shocked at the price, since I’ve bought other titles in the set at approx. $5.00… As **@papy** states, trying to get into 3rd parties’ business. Any time TPTB begin to sniff around, dive into the minutiae of seller’s day-to-day it’s bad news. Or TPTB want us all to use, short, snappy templates of 140 characters. I’m just clicking Subject Not Listed when they inquire!! ---
**Author:** ![papy](https://sellersasksellers.com/user_avatar/sellersasksellers.com/papy/32/7639_2.png) [@papy](https://sellersasksellers.com/u/papy)\ **Post date:** [January 3, 2024, 3:07am UTC](https://sellersasksellers.com/t/what-is-this-customer-message/3002/9 "2024-01-03T03:07:19Z")
> [@papy](#): > > Click no. It’s just an AI Amabot trying to be helpful, getting up in your business, inside Buyer-Seller Messages. Or instead of clicking no, follow @Default_Username advice and click _nothing_. [https://test.sellersasksellers.com/t/just-say-no/3046?u=papy](https://test.sellersasksellers.com/t/just-say-no/3046?u=papy) ---
**Author:** ![GGX](https://sellersasksellers.com/letter_avatar_proxy/v4/letter/g/87869e/32.png) [@GGX](https://sellersasksellers.com/u/GGX)\ **Post date:** [January 3, 2024, 3:09am UTC](https://sellersasksellers.com/t/what-is-this-customer-message/3002/10 "2024-01-03T03:09:50Z")
Yeah, you don’t want to get hit with a suspension for “providing their AI training program false or misleading information” ---
**Author:** ![Default\_Username](https://sellersasksellers.com/user_avatar/sellersasksellers.com/default_username/32/12839_2.png) [@Default\_Username](https://sellersasksellers.com/u/Default_Username)\ **Post date:** [January 3, 2024, 11:37pm UTC](https://sellersasksellers.com/t/what-is-this-customer-message/3002/11 "2024-01-03T23:37:45Z")
> [@GGX](#): > > their AI training program ![Happy The Thing GIF](https://sellersasksellers.com/uploads/default/original/2X/e/e4212ea5836e0902d82cafb0c40f947ff0b3c8c3.gif)