Merchants receive junk instead of returned purchases, a sore point as they say Amazon’s policies favor customers Sebastian Herrera April 4, 2024 Nicole Barton, one of the millions of merchants who sell products on Amazon AMZN 1.21%increase; green up pointing triangle .com, had to rebuild her bus…

THANK YOU for posting this, I wanted to but could not get past the paywall

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[image] Chimanimani: someone asked Amazon founder Jeff Bezos how the company would handle bad actors in the returns process, according to Cayce Roy, a former vice president at Amazon. Bezos said that above all, the company would have to put customers’ needs first when it came to returns and tha…

[image] Chimanimani: Sellers count on Amazon to recover money lost from scam returns. But they say the time and effort required to submit a retail-theft claim isn’t often worth it because it can take weeks to be processed, and even if Amazon accepts it, the seller might not get the full amount b…

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[WSJ] Amazon Sellers Plagued by Surge in Scam Returns

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