WSJ writer and book author Mazzioli appeared on CNBC to discuss this. She called into question whether Amazon is even truly customer obsessed, calling the Marketplace an “unregulated bazaar” of mostly small business 3P Sellers that Amazon was as happy to exploit as they were their large competitors. The host asked many of the questions raised here, too.
Best part? It’s only 5 minutes 
Amazon is not only customer-obsessed, but also competitor-obsessed: WSJ’s Dana Mattioli
