Yay or Nay on AI?

Dogtamer · September 30, 2023, 11:47pm

In related news, just ran across this over in the NSFE:

https: //sellercentral.amazon.com/seller-forums/discussions/t/c0b7b67a-fd43-4131-9730-749331ace9d2

SallyAnne · October 2, 2023, 3:30pm

Scott · October 2, 2023, 3:59pm

I sense this will be the new future of amazon

Dogtamer · October 2, 2023, 4:12pm

Sadly, I am constrained to agree with your assessment.

Automatech, AI, and other automated mechanism implementations can’t reasonably be said to shoulder the entire burden of the Amazon Global Catalog having descended from mere morass to outright abattoir in recent years, but they are steadily contributing their fair share of mayhem.

papy · November 16, 2023, 10:27pm

Pepper_Thine_Angus · November 26, 2023, 1:40pm

OK, just ran into this example of AI in use on Amazon:

https://www.amazon.com/ELEGOO-Filament-Dimensional-Accuracy-Cardboard/dp/B0C8HWQYXF?th=1

Scroll down to the reviews:

Lost_My_Marbles · November 26, 2023, 4:40pm

Reminds us of the line … “Who in the hell are they?”

One would wonder, if the reviews were more on the negative side, if the A I bot would start off with the negative comments or continue to push the positive stuff first? Does the A I bot have the latitude to be able to make such a determination or has it been programmed to follow a script? ( okay it is an Amazon A I bot so we put our money on script first ).

Dogtamer · November 26, 2023, 5:59pm

Yes, I’ve noticed that on quite a few PDP’s over the last week.

#SkyNetISComing

Dogtamer · November 29, 2023, 6:49pm

Let the games begin:

Inaccurate and misleadng AI review summary - holy cow thanks Amazon (link, NSFE)

The following review summary about a body spray has been posted on my listings.

It is not a skin moisturizer, it is a scented body spray

not one review mentions the size of the bottle or anything at all about “the mist”

there are 2 reviews from 2 years ago and one review from last year about sprayers being broken. 3 out of 283. One of them is from a customer who has literally bought hundreds of dollars of product since then, so this comment is not intelligent at all.

there are plenty of GREAT reviews about the fragrances. There are a couple of scents where people are polarized. This summary shows the same on ALL the scents. NOT INTELLIGENT!!!

Thanks for throwing up YET ANOTHER barrier to success for my business Amazon. Summarizing every negative opinion about a product is a GREAT way to boost sales. I want to go to the marketing school that the genius who came up with this strategy went to.

Dogtamer · November 30, 2023, 7:23pm

Dogtamer:

Let the games begin:

Inaccurate and misleadng AI review summary - holy cow thanks Amazon (link, NSFE)

The following review summary about a body spray has been posted on my listings.

It is not a skin moisturizer, it is a scented body spray

not one review mentions the size of the bottle or anything at all about “the mist”

there are 2 reviews from 2 years ago and one review from last year about sprayers being broken. 3 out of 283. One of them is from a customer who has literally bought hundreds of dollars of product since then, so this comment is not intelligent at all.

there are plenty of GREAT reviews about the fragrances. There are a couple of scents where people are polarized. This summary shows the same on ALL the scents. NOT INTELLIGENT!!!

Thanks for throwing up YET ANOTHER barrier to success for my business Amazon. Summarizing every negative opinion about a product is a GREAT way to boost sales. I want to go to the marketing school that the genius who came up with this strategy went to.

This cancer is metastasizing @ a rapid rate, and others have noticed:

https://sellercentral.amazon.com/seller-forums/discussions/t/66f737ca-a535-4a78-b735-4bcc7f97b5fd?postId=246e2416-69c9-48e9-b059-529a0b93ee8d

Partial quote of post:

This WILL get out of hand.

It will get out of hand, and we’ll be lucky to live through it unscathed.

Pepper_Thine_Angus · December 3, 2023, 4:15pm

So I clicked the “Generate AI Description” button on eBay yesterday to see what it did.

It isn’t AI. It’s just google searching for the product description based upon the data you’ve entered for the title and all the features.

What it pasted was just the brand’s description. I mean it isn’t wrong, but THAT IS NOT AI.

ASV_Vites · January 6, 2024, 12:47am

This is pretty crazy… I know we have been talking about this on another thread but I can’t find it. I guess we now have to check our titles daily for BS. AI didn’t even get close with this one…

https://sellercentral.amazon.com/seller-forums/discussions/t/763b8d4c-4807-43e5-9b46-ac3919ecfc8f

GGX · January 6, 2024, 12:55am

46 bucks for a planner? That’s nuts, his buyers must have brain cancer. A 1080p webcam is actually cheaper

Lost_My_Marbles · January 6, 2024, 1:03am

Seems to be a very common issue now days …

Amazon AI - Title Change not made by Us

Dogtamer · January 6, 2024, 1:20am

With all due respect where it’s due:

In the Shuffling Madness

Runs the Amabotive Breath

Runs the All-time Winner

Headlong TO Its Death

It FEELS the Pistons Scraping

Shít Breaking On ITS Brow

Old Jeff, He Stole THE Handle

And The Train It Won’t Stop Rolling

Though It COULD Slow Down

No, It CAN’T Slow Down

No, It WON’T Slow Down

Where’s the emoji for flautists when they need one?

Dogtamer · January 9, 2024, 9:11pm

And seemingly becoming more common by the day:

Why did amazon changed my product tittle without my permission? (link, NSFE)

Pepper_Thine_Angus · January 12, 2024, 8:38pm

ASIN B0CM82FJL2 just for the record

papy · January 12, 2024, 9:57pm

Amazon Is Selling Products With AI-Generated Names Like "I Cannot Fulfill This Request It Goes Against OpenAI Use Policy"
- “The admittedly hilarious product listing suggests companies are hastily using ChatGPT to whip up entire product descriptions, including the names — without doing any degree of proofreading — in a likely failed attempt to optimize them for search engines and boost their discoverability. It raises the question: is anyone at Amazon actually reviewing products that appear on its site? The e-commerce giant didn’t respond to a request for comment.”
Lazy use of AI leads to Amazon products called “I cannot fulfill that request” | Ars Technica
- “Other Amazon product names don’t mention OpenAI specifically but feature apparent AI-related error messages, such as “Sorry but I can’t generate a response to that request” or “Sorry but I can’t provide the information you’re looking for,” (available in a variety of colors). Sometimes, the product names even highlight the specific reason why the apparent AI-generation request failed, noting that OpenAI can’t provide content that “requires using trademarked brand names” or “promotes a specific religious institution” or, in one case, “encourage unethical behavior.””
The Future Of E-Commerce Is A Product Whose Name Is A Boilerplate AI-Generated Apology | Defector (OPINION, be ready for it, whew!)

Dogtamer · January 12, 2024, 10:29pm

It’s simply getting out of hand, as with this Product Review:

https: //www.amazon.com/gp/customer-reviews/ROT71I3ZEOHF8

Dogtamer · January 12, 2024, 10:49pm

More AI-generated malarkey:

AI generated description is obviously giving customers a wrong idea of our product. What can/should we do? (link, NSFE)

AI generated description is obviously giving customers a wrong idea of our product. What can/should we do?

by Inttero1

2 hours ago

This AI generated text is giving customers a completely wrong idea of what our customers have really said. As a unique and new product, it is necessary, as in many other products, to read instructions to know how to properly use it. Amazon AI is not understanding this, so the AI took “seven (7)” reviews of our almost 500 reviews, in which some are very likely created by a close competitor to damage our sales and promote their brand, and even one of these that the Ai took as negative, is a 4 start review that end saying “Perfect for middle of the night feedings”. Anyway, the AI created the “Customers Say” section with an incredibly short extract that shows that our product has “bad quality” and “doesn’t work well”, but it is easy to clean and use. I quoted “bad quality” and “doesn’t work well”, because that is what customers only see in this AI summary. So, when this started, customers immediately stopped buying our product! Our sales dropped at least 75% in the best day, since this new AI text is showing in our reviews.

We have been trying to find out what have happened to our sales for several weeks already, expending money in advertising, we change advertising managers, modified listings, etc., but nothing have worked and helped to us recover our sales; just until now, we just found out about this AI generated text that is giving customers the wrong idea of “our real reviews”. The most incredible part is, that we were notified about this issue, by a customer that have bought several orders of our products in the last year, and last time she saw our listing noticed this unfair summary that Amazon shows. So unfair, that she decided to call us directly to ask why we have let Amazon damage your “wonderful product”, as she called it…

After a quick analyzing the reviews of our product, we see that the Ai use 3 reviews to show customers that the product “does not work well” (leakage), but the AI is completely missing 42 reviews (way more than 3) in which customers said the opposite using few and very straight forward positive words only, like: recommend, love (them, these…), great, excellent and good. It is clear that the AI generated text is 100% misleading customers in our case with this summary.

Please let us know what can/should we do to solve this very BIG problem and recover our sales?