It is. I had a similar situation (not such large an order) where money was taken from “Available now” for an refunded order when that order’s payment was still in “Account Level Reserve”.
Just want to add an update and edit to what I wrote previously.
When I had that refund I mentioned above, my order payment transactions were all in “Account Level Reserve” (Amazon’s temporary process for some of the sellers), which the amount were counted as “released transaction” even though they were not showing up in “Available now” yet, so in that situation, the dollar amount were taken from “Available now” before the amount were added to it.
For a few weeks now, Amazon have changed the process, and all my order payment went into “Deferred transactions” with an “Est. transaction release date” now. Today I got a refund for one of those “Deferred transaction” order, the refunded amount was not taken out of my “Available now”, it was added as a “refund” transaction in “Deferred transaction” list with the same “Est. transaction date” as the original order, so on that date, both transactions will be released, and whatever need to be added and taken away from “available now” will happen at the same time. So the money is not going to be taken away before it was added to the pot. That’s a little better.
I’m pretty sure we are in the same position as most of you…it’s very obvious that Amazon is holding payments way longer than they said they would. It’s also obvious they are making an ungodly amount of money in interest and investments on keeping that money even for an extra few days.
We’ve rolled out Disburse on Demand to sellers who have completed their migration to the standard reserve period of seven days after delivery date (DD+7). Because your account now meets the eligibility requirements, you can begin using this feature to withdraw funds daily from your available balance. Please find more details below on how to get started.
Disburse on Demand allows you to request a disbursement of your available balance, up to once every 24 hours, without waiting for your standard settlement cycle to complete. This gives you more control over your cash flow and faster access to your earnings.
To ensure your disbursement request goes through smoothly, please ensure the following before submitting:
Positive available balance — Your account has a positive available balance at the time of the request.
Active disbursement instrument — A valid and active bank account or disbursement instrument is configured on your account. If you haven’t added a bank account yet, go to Settings → Account Info → Deposit Methods in Seller Central to set one up
24-hour waiting period — At least 24 hours have passed since your last disbursement request.
Once all three conditions are met, you’re all set! Requests that don’t meet all three conditions won’t be processed.
To request a disbursement, go to your Payments Dashboard in Seller Central, confirm your available balance in the Funds Available column, and then select Request Payment.
The Amazon Services team
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Sounds like you got caught in the site upgrade or that the 24 hour clock hadn’t reset.
If the 24 hour clock works similar to the DD+7 (which pays out on day 8 not day 7 for us), then one might expect the function to be more like a 25 hour wait before reactivating / resetting.
For FBA sellers you are still F’ed as its a rolling 7 days.
Lets say you have an FBA order come in on 5/1/26 and it ships out on 5/3/26. If your disbursement date was 5/4/26 you got paid for that order. But now on DD+7, that payment is pushed to the next disbursement and all future orders that fall into DD+7 essentially are Amazon taking a week of your cashflow in a grift.
I might end up switching back to using my own UPS account (though more expensive) if I am going to have the buy shipping charges end up on my credit card anyway instead of being “included” in the accounting of having made a sale. At least then I won’t have any non-sale fees/expenses in Amazon for them to hold in slush making cash flow an issue.
As much as it sucked to have had account level reserve through 7 days after delivery this DD+7 deferred way is much worse as everyone already knows.
Your Amazon Buy Shipping costs will not get charged to your credit card as long as you have funds in Deferred Transactions and/or Account Level Reserve. Not sure we would change to our own UPS account if we were getting better rates with Amazon Buy Shipping rates.
Again, I appreciate your assurance, but I expect and am planning on the above to happen. If it doesn’t, great. There will not be a 0 or positive net proceeds on 5/14. All my items are made to order, I have 1 other in the pipeline, but it won’t be ready to ship until 5/12 (can’t be “early” as that is “bad”) and that will add additional negative to the net when I do ship it.
I shipped today, 5/6. It will arrive on 5/8 (maybe 5/7 it is PA from IN). 7+8 is 15 which is beyond the closing date of 5/14.
If it allows for a cash flow that actually works, and it is cheaper than having to pay interest on a CC balance then it makes sense. Hopefully, as you’ve assured, it isn’t an issue.
Shipped that other order (May 4th) to CA this morning, May 12th…
Won’t get there until May 19th…
DD+7 = May 26th
Will finally be “available” (assuming I sell nothing else) May 27th.
Meanwhile, under the Deferred Transactions method instead of Account Reserve my “improved” experience is that there is a -$61.82 balance (two buy shipping) that will be charged to my CC on the 14th.
[sarcarsm] THANKS AMAZON! ENJOY THE INTEREST. [/sarcarsm]
Probably not … if you have funds in either Deferred Transactions or Account Reserves that cover the -$61.82, then Amazon will not charge your credit card for that balance.
I guess I don’t understand this. Why would your payment for this not be available if you sold something else? Maybe I’m wrong, but the DD+7 reserve isn’t a fixed or percentage reserve, it’s a reserve against each individual shipment. Or am I wrong?
Each individual order has to meet the DD+7 requirement before its funds are released.
All orders after being shipped are placed in Deferred Transactions until they meet the DD+7 requirements and then the funds are released.
When orders are shipped… if you are using Amazon Buy Shipping, the charges for the labels are deducted from the funds available which can result in a negative funds available while order payments are setting in Deferred Transactions.
If you have steady orders, the Deferred Transactions are released consistently as the orders meet the DD+7 requirement. When your orders are sporadic, then you can have a Funds Available balance that dips into negative and then bounces back out of it as orders meet the DD+7 requirement.