# \#atoz-claims **URL:** https://sellersasksellers.com/tag/atoz-claims/74.md [Latest](https://sellersasksellers.com/latest.md) · [Categories](https://sellersasksellers.com/categories.md) · [Tags](https://sellersasksellers.com/tags.md) --- ## [Refund while A-to-z claim open](https://sellersasksellers.com/t/refund-while-a-to-z-claim-open/6895)
**Author:** [@MacGyver](https://sellersasksellers.com/u/MacGyver)\ **Replies:** 6\ **Last updated:** [January 19, 2026, 7:57am UTC](https://sellersasksellers.com/t/refund-while-a-to-z-claim-open/6895 "2026-01-19T07:57:56Z")
Obviously, if I refund while the claim is “Under review,” it will impact my metrics. But what if I refund while it says “Awaiting customer response”? If I do nothing, I’m going to lose the claim, guaranteed. Well, mayb… --- ## [U-PIC shipping insurance claims for Amazon orders](https://sellersasksellers.com/t/u-pic-shipping-insurance-claims-for-amazon-orders/6754)
**Author:** [@Amazon\_Seller](https://sellersasksellers.com/u/Amazon_Seller)\ **Replies:** 6\ **Last updated:** [December 4, 2025, 9:38pm UTC](https://sellersasksellers.com/t/u-pic-shipping-insurance-claims-for-amazon-orders/6754 "2025-12-04T21:38:54Z")
This is an old topic, but has anyone tried making a claim for Amazon Buy Shipping or Veeqo at the U-Pic site? I mean, I think that’s where our insurance goes through, right? I remember seeing U-Pic whenever I buy insuran… --- ## [Need help on buying postage](https://sellersasksellers.com/t/need-help-on-buying-postage/6595)
**Author:** [@ceciliang](https://sellersasksellers.com/u/ceciliang)\ **Replies:** 22\ **Last updated:** [October 21, 2025, 9:00pm UTC](https://sellersasksellers.com/t/need-help-on-buying-postage/6595 "2025-10-21T21:00:20Z")
I am currently buying labels on Amazon platform but due to recent “postage assessment” issue, I am thinking to find another way to buy labels but still get “Claims protection” and “OTDR protection” badges. Please let me… --- ## [Is This Covered? Amazon Buy Shipping - Claims Protected](https://sellersasksellers.com/t/is-this-covered-amazon-buy-shipping-claims-protected/6180)
**Author:** [@Setalpz](https://sellersasksellers.com/u/Setalpz)\ **Replies:** 3\ **Last updated:** [June 19, 2025, 11:43pm UTC](https://sellersasksellers.com/t/is-this-covered-amazon-buy-shipping-claims-protected/6180 "2025-06-19T23:43:09Z")
I have a customer who received their package, but said that the box was opened and the item was missing. Item label was purchased through Amazon Buy Shipping, shipped on-time, and delivered 1 day early. If the item … --- ## [AtoZ claim on return shipped but not delivered - winnable?](https://sellersasksellers.com/t/atoz-claim-on-return-shipped-but-not-delivered-winnable/5621)
**Author:** [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Replies:** 6\ **Last updated:** [February 20, 2025, 5:20pm UTC](https://sellersasksellers.com/t/atoz-claim-on-return-shipped-but-not-delivered-winnable/5621 "2025-02-20T17:20:39Z")
A buyer shipped a return back UPS, but UPS says the package was damaged and the item is lost. Buyer filed and auto-won an AtoZ. Does anyone have any history of success appealing claims like this? I haven’t had many of t… --- ## [INR claims on MFC shipments - impossible to win?](https://sellersasksellers.com/t/inr-claims-on-mfc-shipments-impossible-to-win/5449)
**Author:** [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Replies:** 8\ **Last updated:** [January 23, 2025, 1:33am UTC](https://sellersasksellers.com/t/inr-claims-on-mfc-shipments-impossible-to-win/5449 "2025-01-23T01:33:19Z")
A buyer ordered an item we sell FBA and FBM. The order was FBM. Turns out our inventory was off and we were out of stock, so we shipped the item MFC from our FBA inventory. MFC orders have Amazon Logistics tracking numb… --- ## [Nothing like logging in first thing Monday morning to a barrage of idiots posing as customers. \](https://sellersasksellers.com/t/nothing-like-logging-in-first-thing-monday-morning-to-a-barrage-of-idiots-posing-as-customers-venting/3191)
**Author:** [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Replies:** 7\ **Last updated:** [January 22, 2024, 11:08pm UTC](https://sellersasksellers.com/t/nothing-like-logging-in-first-thing-monday-morning-to-a-barrage-of-idiots-posing-as-customers-venting/3191 "2024-01-22T23:08:20Z")
My messages this morning do not energize or inspire me to better face the week ahead. You sent me Emerson brand. How dare you send me Emerson? Its half the price! The listing was for an Emerson brand thermostat. What… --- ## [Tracking shows damaged, will AtoZ cover for INR?](https://sellersasksellers.com/t/tracking-shows-damaged-will-atoz-cover-for-inr/2792)
**Author:** [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Replies:** 14\ **Last updated:** [November 28, 2023, 3:36am UTC](https://sellersasksellers.com/t/tracking-shows-damaged-will-atoz-cover-for-inr/2792 "2023-11-28T03:36:41Z")
I have dealt with many AtoZ claims, but very few cases where the tracking actually says the package was damaged in transit, and in this Venn diagram I have never had an AtoZ claim on an order for INR when the tracking sa…