# \#customer-messages **URL:** https://sellersasksellers.com/tag/customer-messages/195.md [Latest](https://sellersasksellers.com/latest.md) · [Categories](https://sellersasksellers.com/categories.md) · [Tags](https://sellersasksellers.com/tags.md) --- ## [The Marketing Millenials | 7 new rules for writing emails in the AI era](https://sellersasksellers.com/t/the-marketing-millenials-7-new-rules-for-writing-emails-in-the-ai-era/7519)
**Author:** [@papy](https://sellersasksellers.com/u/papy)\ **Replies:** 8\ **Last updated:** [September 18, 2026, 10:22am UTC](https://sellersasksellers.com/t/the-marketing-millenials-7-new-rules-for-writing-emails-in-the-ai-era/7519 "2026-09-18T10:22:35Z")
I am neither a marketer or a milennial, but somehow I found this podcast and signed up for emails. Today’s post particularly caught my eye because I do send emails to customers from my website but have not given any thou… --- ## [Amazon Order Addresses - Still Showing?](https://sellersasksellers.com/t/amazon-order-addresses-still-showing/7383)
**Author:** [@Sundance](https://sellersasksellers.com/u/Sundance)\ **Replies:** 11\ **Last updated:** [July 29, 2026, 2:32pm UTC](https://sellersasksellers.com/t/amazon-order-addresses-still-showing/7383 "2026-07-29T14:32:44Z")
With all the Amazon “UPDATES” being done, I did notice today that the customers address (street & #) are still visible. Usually that’s redacted after 5-7 days or when it’s delivered. I found it strange to still be able… --- ## [Customer Support Reps need some training in Amazon's policy.](https://sellersasksellers.com/t/customer-support-reps-need-some-training-in-amazons-policy/7282)
**Author:** [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Replies:** 8\ **Last updated:** [July 8, 2026, 2:11pm UTC](https://sellersasksellers.com/t/customer-support-reps-need-some-training-in-amazons-policy/7282 "2026-07-08T14:11:42Z")
I know this is not a new complaint, but sometimes it just really galls me. A customer received an inaccurate delivery estimate, past when the package was expected. They said they would not be at that address on that dat… --- ## [New eBay scam or computer glitch?](https://sellersasksellers.com/t/new-ebay-scam-or-computer-glitch/7214)
**Author:** [@VLT](https://sellersasksellers.com/u/VLT)\ **Replies:** 10\ **Last updated:** [May 22, 2026, 4:46pm UTC](https://sellersasksellers.com/t/new-ebay-scam-or-computer-glitch/7214 "2026-05-22T16:46:03Z")
I received a message this morning from a buyer with just a screenshot of the order. I responded asking for more information, because a screenshot of the order tells me nothing. They then responded with a message doing … --- ## [Suing amazon customer - is it worth it?](https://sellersasksellers.com/t/suing-amazon-customer-is-it-worth-it/7114)
**Author:** [@mldw](https://sellersasksellers.com/u/mldw)\ **Replies:** 16\ **Last updated:** [May 6, 2026, 7:50pm UTC](https://sellersasksellers.com/t/suing-amazon-customer-is-it-worth-it/7114 "2026-05-06T19:50:02Z")
Hello everyone, I have an amazon FBM customer that purchased an expensive item ($1,800) and asked to return it. We made the mistake of processing the refund before it was returned and the customer would not return it a… --- ## [New notice in Message system (new to me)](https://sellersasksellers.com/t/new-notice-in-message-system-new-to-me/7148)
**Author:** [@wadeorcas](https://sellersasksellers.com/u/wadeorcas)\ **Replies:** 4\ **Last updated:** [April 30, 2026, 3:53am UTC](https://sellersasksellers.com/t/new-notice-in-message-system-new-to-me/7148 "2026-04-30T03:53:20Z")
At least now maybe you will be able to tell if your message to buyers was actually received. --- ## [A-to-z Guarantee INR Claim by dropship scammer](https://sellersasksellers.com/t/a-to-z-guarantee-inr-claim-by-dropship-scammer/7095)
**Author:** [@ray89121](https://sellersasksellers.com/u/ray89121)\ **Replies:** 15\ **Last updated:** [April 20, 2026, 5:05pm UTC](https://sellersasksellers.com/t/a-to-z-guarantee-inr-claim-by-dropship-scammer/7095 "2026-04-20T17:05:40Z")
Claiming INR 1st message admits to receiving order. What would you do? --- ## [eBay "the seller is packing your order!" email](https://sellersasksellers.com/t/ebay-the-seller-is-packing-your-order-email/6905)
**Author:** [@Pepper\_Thine\_Angus](https://sellersasksellers.com/u/Pepper_Thine_Angus)\ **Replies:** 5\ **Last updated:** [January 24, 2026, 9:44pm UTC](https://sellersasksellers.com/t/ebay-the-seller-is-packing-your-order-email/6905 "2026-01-24T21:44:05Z")
OK, so wht triggers the “Hey, the seller is packing your order” email? I ask cause I see nothing on my selling back end that could trigger it. I assume it’s something as simple as clicking the link to purchase shipping? --- ## [Reported Unresolved in Messaging](https://sellersasksellers.com/t/reported-unresolved-in-messaging/5388)
**Author:** [@UserID](https://sellersasksellers.com/u/UserID)\ **Replies:** 10\ **Last updated:** [January 9, 2026, 11:26am UTC](https://sellersasksellers.com/t/reported-unresolved-in-messaging/5388 "2026-01-09T11:26:03Z")
Anyone else see this new gem via the Messaging page? I don’t know what they want us to do when the customer doesn’t like the templated response to INRs. I just hit No Response Needed again. But beware of this. Not su… --- ## [Here's my April Fools start](https://sellersasksellers.com/t/heres-my-april-fools-start/5840)
**Author:** [@wadeorcas](https://sellersasksellers.com/u/wadeorcas)\ **Replies:** 2\ **Last updated:** [April 1, 2025, 10:24pm UTC](https://sellersasksellers.com/t/heres-my-april-fools-start/5840 "2025-04-01T22:24:41Z")
After I just saw a Yahoo piece with headline Warren Buffet brought Tesla for 1 Trillion dollars cash, I received my joke…I guess But then… --- ## [Buyer messaging](https://sellersasksellers.com/t/buyer-messaging/5108)
**Author:** [@Tvoi](https://sellersasksellers.com/u/Tvoi)\ **Replies:** 7\ **Last updated:** [November 26, 2024, 2:20pm UTC](https://sellersasksellers.com/t/buyer-messaging/5108 "2024-11-26T14:20:55Z")
Just saw an “envelope” in buyer messaging on my dashboard, but didn’t get an email. Just so you know, now Amazon apparently is discreetly informing you that a case is unresolved, and you need to respond to it. --- ## [Star Seller Message metrics](https://sellersasksellers.com/t/star-seller-message-metrics/4490)
**Author:** [@wadeorcas](https://sellersasksellers.com/u/wadeorcas)\ **Replies:** 1\ **Last updated:** [August 2, 2024, 8:45pm UTC](https://sellersasksellers.com/t/star-seller-message-metrics/4490 "2024-08-02T20:45:33Z")
Lesson learned. Received a return request message. Went to order and initiated a return label. On that screen it has option to message buyer with return instructions. I gave instructions. Even though it shows up as a mes… --- ## [Amazon buyer changed 1 star feedback to 5 star](https://sellersasksellers.com/t/amazon-buyer-changed-1-star-feedback-to-5-star/4385)
**Author:** [@Wickatunk](https://sellersasksellers.com/u/Wickatunk)\ **Replies:** 28\ **Last updated:** [July 29, 2024, 12:52am UTC](https://sellersasksellers.com/t/amazon-buyer-changed-1-star-feedback-to-5-star/4385 "2024-07-29T00:52:44Z")
Received a 1 star on Amazon with buyer saying she never received the item. Issued a full refund and sent a replacement. Contacted the customer, explained the situation, politely asked whether she could remove the 1 st… --- ## [Amazon Email - Product Question with 24 Hour Response Needed](https://sellersasksellers.com/t/amazon-email-product-question-with-24-hour-response-needed/4425)
**Author:** [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Replies:** 6\ **Last updated:** [July 28, 2024, 3:31pm UTC](https://sellersasksellers.com/t/amazon-email-product-question-with-24-hour-response-needed/4425 "2024-07-28T15:31:13Z")
We remember customers asking questions on listing and being notified to answer a long time ago in the past but we haven’t had one in a long time. We got an email today with this (we removed product image We responded… --- ## [Embarrassed to ask this...Where has the BUYER-SPECIFIC-LINK GONE in Buyer MESSAGING](https://sellersasksellers.com/t/embarrassed-to-ask-this-where-has-the-buyer-specific-link-gone-in-buyer-messaging/4408)
**Author:** [@TEXASEXILEBOOKS](https://sellersasksellers.com/u/TEXASEXILEBOOKS)\ **Replies:** 15\ **Last updated:** [July 26, 2024, 3:00am UTC](https://sellersasksellers.com/t/embarrassed-to-ask-this-where-has-the-buyer-specific-link-gone-in-buyer-messaging/4408 "2024-07-26T03:00:38Z")
The ability to message the customer (who initiated the response) has disappeared for us within the last two hours!! We usually send 2 messages, one that is reflected in the AMAZON SYSTEM and one that we send thru our bu… --- ## [Buyers please at least get creative when submitting INR complaints.](https://sellersasksellers.com/t/buyers-please-at-least-get-creative-when-submitting-inr-complaints/3697)
**Author:** [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Replies:** 14\ **Last updated:** [March 25, 2024, 8:49pm UTC](https://sellersasksellers.com/t/buyers-please-at-least-get-creative-when-submitting-inr-complaints/3697 "2024-03-25T20:49:47Z")
I feel like I get the same messages over and over word for word. I did not receive this item even though tracking shows it delivered. I did receive several other items from Amazon today, but not this. I did not rece… --- ## [MAKERPLACE: Has anyone successfully messaged a customer?](https://sellersasksellers.com/t/makerplace-has-anyone-successfully-messaged-a-customer/3694)
**Author:** [@LR72](https://sellersasksellers.com/u/LR72)\ **Replies:** 9\ **Last updated:** [March 25, 2024, 2:16pm UTC](https://sellersasksellers.com/t/makerplace-has-anyone-successfully-messaged-a-customer/3694 "2024-03-25T14:16:18Z")
A customer ordered 2 expensive items - 2 of the same. And I don’t sell something people typically want 2 of. I’ve sent 2 messages to confirm, but crickets. Has anyone messaged and received a response? I have no clue how…